The Stay was exceptional but it could have been better. There were small bugs(love bugs) all over the wall & ceiling. Otherwise the bed was comfy & clean. The bathroom was clean as well. Just get RID of the BUGS!! #PERIODTT
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酒店回复: Hi Wyatta,Thank you for sharing your feedback with us. We’re glad to hear your stay felt exceptional overall and that the clean bathroom and comfortable bed added to your experience.We’re truly sorry about the bugs you noticed on the walls and ceiling. Your comfort matters to us, and this is something we take seriously. Our team will be treating the room and surrounding areas with a targeted pest-control service and sealing any possible entry points to make sure this doesn’t happen again. If you ever encounter something like this during a future stay, please let our front desk know right away—we’ll be happy to move you to a different room or have the area serviced immediately.We appreciate your honesty, and we’d love the chance to welcome you back for a smoother, fully comfortable visit.Best Regards,Customer Care Team
5.0分
其他
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Parking was super easy, even with a high school club in attendance. Navigation of the hotel was super easy and everything was clean. The staff was very pleasant to speak to and even offered a list of restaurants in the local area. The room was clean and fully stocked with the essentials. Overall a very pleasant experience.
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酒店回复: Dear Madison,Thank you so much for the fantastic rating — we’re thrilled to hear you had such a pleasant stay with us. It’s great to know that parking was easy to navigate, even during a busy event, and that moving around the hotel felt smooth and convenient.We’re especially glad our team made a positive impression. Providing helpful local recommendations and keeping your room clean and well-stocked are things we take seriously, and it’s wonderful to hear they added to your overall experience.If there’s anything that can make your next visit even better — whether it’s dining suggestions, room preferences, or stay enhancements — we’re here to help.We look forward to welcoming you back for another comfortable and enjoyable stay.Best Regards,Customer Care Team
3.0分
其他
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The room itself was clean and had a very comfy bed. The floor had some kind of greasy residue so I wouldn’t say it was “spotless”. The hallway carpet could use a deep clean. Continental breakfast was meh. Coffee was great.
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酒店回复: Hi Krista,Thank you for sharing your feedback. We’re glad to hear that you found your room clean and the bed comfortable, and that you enjoyed the coffee.We apologize for the issues you noticed with the floor and hallway carpet, as well as your experience with the continental breakfast. Our housekeeping team has been informed to ensure a deeper clean of the floors and carpets, and our breakfast team is reviewing options to improve variety and quality for future guests.We hope to welcome you back soon for a more polished and enjoyable stay!Best Regards,Customer Care Team
3.0分
朋友出游
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The staff were very courteous, the room was clean. Our only three concerns were the curved shower curtain, which caused vertigo while showering, the room did not have a "do not disturb" sign and the clock alarm, next to the phone turning on at 6AM automatically.
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酒店回复: Dear Stephen,Thank you for sharing your thoughtful feedback. We’re happy to hear that our staff made you feel welcome and that you found your room clean and comfortable.We truly apologize for the inconvenience caused by the curved shower rod and understand how that could have been disorienting. We’ll review this setup and consider alternatives to ensure guest comfort. We’ve also informed our housekeeping team to make sure every room includes a “Do Not Disturb” sign moving forward.As for the clock alarm, we’ll have our team reset and inspect these devices after each checkout to prevent automatic alarms from disturbing future guests.Your insights are incredibly helpful to us, and we appreciate the chance to improve. We hope you’ll consider staying with us again so we can make your next visit much smoother.Best Regards,Customer Care Team
2.0分
其他
Uncomfortable Sleep
Front desk not friendly at check in. Smokers outside back door by pool. Smoke coming in. Bed hard as rock, pillows hard.
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酒店回复: Dear Mary Ellen,We’re very sorry to hear your stay wasn’t as comfortable as it should’ve been. Your feedback about the front desk service, smoking near the pool area, and the room comfort has been taken seriously.We’ve shared your comments with our front desk team to reinforce the importance of warm, friendly check-ins that set a positive tone for our guests. To ensure a smoke-free environment, we’re designating stricter non-smoking zones near guest areas and adding clearer signage. Additionally, we’ll be reviewing our bedding quality to replace overly firm mattresses and pillows with softer, more supportive options.We appreciate you taking the time to share your thoughts—it truly helps us improve. We hope you’ll give us another opportunity to provide a more relaxing and welcoming experience next time.Best Regards,Customer Care Team
4.0分
其他
Lovely hotel but the lobby coffee was always lukewarm. It may have been the same tepid pot of coffee the entire 48 hours I was there.
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酒店回复: Hi Chris,Thank you for sharing your feedback. We’re glad you found the hotel lovely, but we’re sorry to hear about the lukewarm coffee in the lobby—it’s not the standard we aim to provide.Our team is now reviewing coffee service procedures to ensure fresh, hot coffee is available at all times. For your next visit, we’ll make sure the lobby coffee is freshly prepared throughout the day. We hope this small improvement will make your stay even more enjoyable.Best Regards,Customer Care Team
3.0分
其他
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The room was spacious and would have been one of the best we stayed in on our trip. However, it wasn't well-kept. There was mold growing in the bathroom. The walls and ceiling were patched in several places and painted over poorly in the wrong color. The chair has a serious mystery stain that made us not want to sit in it. My son's blanket on the bed had blood on it, and the drawers were grimy. If it had just been clean and well-kept, it would've been great. The hotel looked new and looked like it would've been nice.
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酒店回复: Dear Angela,Thank you so much for taking the time to share such detailed feedback. We’re genuinely sorry that your stay didn’t reflect the standards we strive to maintain. While we’re glad you found the room spacious and comfortable, the issues you described are completely unacceptable and far from the experience we want any guest to have.We’ve already addressed the mold in the bathroom and scheduled a full sanitation and ventilation check to ensure it doesn’t reoccur. The walls and ceiling will be properly repainted to match the interior tone, and we’re replacing the stained chair and bedding to ensure every piece of furniture and linen is fresh and spotless. Our housekeeping team has also been retrained to pay closer attention to details like drawer cleanliness and overall room upkeep.Your feedback truly helps us improve, and we want you to know that it’s being acted upon immediately. We hope you’ll consider staying with us again so we can provide you the clean, comfortable, and well-kept stay you rightfully expected.Best Regards,Customer Care Team
5.0分
情侣出游
The woman working the front desk, I think her name was April, went above and beyond!
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酒店回复: Dear Tina,Thank you for the fantastic 5-star rating! We’re thrilled to hear that April made such a positive impression on your stay. She truly enjoys helping our guests, and your kind words will mean a lot to her.We’d love to welcome you back whenever your travels bring you this way again.Best Regards,Customer Care Team
酒店整洁舒适，非常适合我这次的行程。
圣诞节那天晚上，我们去佛罗里达的路上在那里住了一晚。前台接待员非常热情友好，帮我们办理了入住。房间很棒，干净整洁，完全符合我们的要求。我们带了两只小狗，前台工作人员对狗狗们也特别好。让我惊讶的是，酒店里竟然有那么多带狗的客人，而且每个人都非常友善。早餐也很丰盛。我强烈推荐这家酒店给所有带宠物旅行的人！
The Stay was exceptional but it could have been better. There were small bugs(love bugs) all over the wall & ceiling. Otherwise the bed was comfy & clean. The bathroom was clean as well. Just get RID of the BUGS!! #PERIODTT
Parking was super easy, even with a high school club in attendance. Navigation of the hotel was super easy and everything was clean. The staff was very pleasant to speak to and even offered a list of restaurants in the local area. The room was clean and fully stocked with the essentials. Overall a very pleasant experience.
The room itself was clean and had a very comfy bed. The floor had some kind of greasy residue so I wouldn’t say it was “spotless”. The hallway carpet could use a deep clean. Continental breakfast was meh. Coffee was great.
The staff were very courteous, the room was clean. Our only three concerns were the curved shower curtain, which caused vertigo while showering, the room did not have a "do not disturb" sign and the clock alarm, next to the phone turning on at 6AM automatically.
Uncomfortable Sleep
Front desk not friendly at check in. Smokers outside back door by pool. Smoke coming in. Bed hard as rock, pillows hard.
Lovely hotel but the lobby coffee was always lukewarm. It may have been the same tepid pot of coffee the entire 48 hours I was there.
The room was spacious and would have been one of the best we stayed in on our trip. However, it wasn't well-kept. There was mold growing in the bathroom. The walls and ceiling were patched in several places and painted over poorly in the wrong color. The chair has a serious mystery stain that made us not want to sit in it. My son's blanket on the bed had blood on it, and the drawers were grimy. If it had just been clean and well-kept, it would've been great. The hotel looked new and looked like it would've been nice.
The woman working the front desk, I think her name was April, went above and beyond!