Lovely hotel but the lobby coffee was always lukewarm. It may have been the same tepid pot of coffee the entire 48 hours I was there.
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酒店回复: Hi Chris,Thank you for sharing your feedback. We’re glad you found the hotel lovely, but we’re sorry to hear about the lukewarm coffee in the lobby—it’s not the standard we aim to provide.Our team is now reviewing coffee service procedures to ensure fresh, hot coffee is available at all times. For your next visit, we’ll make sure the lobby coffee is freshly prepared throughout the day. We hope this small improvement will make your stay even more enjoyable.Best Regards,Customer Care Team
4.0分
其他
Very clean, pet friendly, professional staff. The continental breakfast was sub par, but would definitely stay here again.
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酒店回复: Hi Eric,Thank you for sharing your feedback! We’re glad you found our hotel clean, pet-friendly, and enjoyed the professionalism of our staff.We also appreciate your honest comments about the continental breakfast. We’re continuously working to enhance the menu and variety so that every guest can enjoy a satisfying start to the day. It’s wonderful to hear that you’d consider staying with us again, and we look forward to welcoming you back soon for an even better experience.Best Regards,Customer Care Team
4.0分
商务出差
Overall the property itself was well taken care of, the staff was professional, I had the pleasure of being checked in by a trainee who was a absolute delight!
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酒店回复: Hi Stephen,Thank you for your review! We’re happy to hear you found the property well-maintained and enjoyed the professionalism of our staff. We’re especially delighted that your check-in experience with our trainee left a positive impression—she’ll be thrilled to hear your kind words.We look forward to welcoming you back for another enjoyable stay!Best Regards,Customer Care Team
2.0分
其他
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Not so great a stay Forsyth location
Room was comfy . We checked in at almost midnight. Traveling for a funeral just needed to stop and sleep. He gave us a room right by the highway. Lots of traffic noise. Told the lady the next day and she responded that I should have had some ear plugs. Asked for a receipt at check out and was told that they could not provide one.
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酒店回复: Dear Laura,Thank you for sharing your feedback. We are deeply sorry that your stay at our Forsyth location fell short of expectations, especially during such a difficult trip. We understand how frustrating it must have been to be assigned a room near the highway, with constant traffic noise disturbing your rest.To prevent this in the future, we are reviewing our room assignment process to prioritize quieter rooms for late-night arrivals. Additionally, we are implementing a system to provide earplugs and alternative room options immediately upon request for any noise concerns. Regarding the issue with your checkout receipt, our front desk team has been reminded to provide receipts promptly and efficiently.We truly value your comfort and peace of mind, and we hope you will consider giving us another chance to provide a calm, restful, and supportive stay in the future.Best Regards,Customer Care Team
1.0分
其他
Gross room that smelled like puke. Air conditioner did not work. Moved to another room that smelled liked cigarette smoke. Won’t stay there again
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酒店回复: Dear Michael,We’re very sorry to hear about the issues you encountered during your stay. Room odors, a non-functioning air conditioner, and cigarette smoke are unacceptable, and we understand how frustrating this must have been.Our housekeeping and maintenance teams have been alerted to thoroughly inspect all rooms for cleanliness and proper air conditioning before guest arrival. For future stays, we encourage reaching out to the front desk immediately—we’ll make every effort to move you to a fully comfortable and clean room right away.We hope you’ll consider giving us another chance to provide the safe, clean, and comfortable experience every guest deserves.Best Regards,Customer Care Team
3.0分
其他
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Moldy
The exterior of the hotel was very nice and inviting, and the staff was kind.
Unfortunately, the room itself was disappointing. When we first walked in, it smelled musty. Since it was just a one-night stay, we turned the AC on and hoped it would help. By the next morning, the smell was still there and we realized the AC had mold. The shower also had mold around the edges, and the wall behind the door had paint literally melting down.
Overall, not what I expected and I wouldn’t stay here again.
3.0分
情侣出游
I had to pay a $100 deposit that i hope i get back because i have had problems with this in the past
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酒店回复: Hi Rudy,Thank you for sharing your feedback. We understand your concern regarding the $100 deposit, and we want to assure you that your deposit will be processed according to our standard procedures. Our team is committed to ensuring it is returned promptly and without any issues.We appreciate you bringing this up, as it helps us identify ways to communicate our policies more clearly for our guests. For any future stays, please don’t hesitate to reach out to our front desk—they’ll be happy to provide guidance and reassurance regarding deposits or any other concerns.We hope to have the opportunity to welcome you back and provide a smooth, worry-free experience.Best Regards,Customer Care Team
3.0分
情侣出游
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Decent location. Bed was pretty comfortable. Good breakfast. Nice pool area. Gym was small but had a good variety of equipment. We did pay for an upgraded room with a Jacuzzi tub but it was dirty and the water came out yellow, so we couldn't use it. (The water from the other faucets seemed fine, only this one was very yellow and left a gross ring around the tub. We were unable to use the Jacuzzi at all) Also, we were taking a nap during the day, and we had our do not disturb thing on the door. Housekeeping and another staff member knocked on the door very loudly at 2:00 p.m. just to ask us if we wanted to exchange our towels. Incidentally the other staff member had the key card in her hand as if she were about to enter the room. I told them that we could exchange towels and they told us to put our old towels outside of the door, and it took them 2 hours to bring us replacement towels after they banged on the door and woke us up for no reason. I reported this to the front desk guy and he said he would make a note of it, but I don't know if he actually did. I think we will reconsider staying at La Quinta inn locations moving forward because this is probably the third time something like this has happened with an upgraded room or with housekeeping staff entering the room without warning while we are in there.
酒店整洁舒适，非常适合我这次的行程。
圣诞节那天晚上，我们去佛罗里达的路上在那里住了一晚。前台接待员非常热情友好，帮我们办理了入住。房间很棒，干净整洁，完全符合我们的要求。我们带了两只小狗，前台工作人员对狗狗们也特别好。让我惊讶的是，酒店里竟然有那么多带狗的客人，而且每个人都非常友善。早餐也很丰盛。我强烈推荐这家酒店给所有带宠物旅行的人！
Lovely hotel but the lobby coffee was always lukewarm. It may have been the same tepid pot of coffee the entire 48 hours I was there.
Very clean, pet friendly, professional staff. The continental breakfast was sub par, but would definitely stay here again.
Overall the property itself was well taken care of, the staff was professional, I had the pleasure of being checked in by a trainee who was a absolute delight!
Not so great a stay Forsyth location
Room was comfy . We checked in at almost midnight. Traveling for a funeral just needed to stop and sleep. He gave us a room right by the highway. Lots of traffic noise. Told the lady the next day and she responded that I should have had some ear plugs. Asked for a receipt at check out and was told that they could not provide one.
Gross room that smelled like puke. Air conditioner did not work. Moved to another room that smelled liked cigarette smoke. Won’t stay there again
Moldy
The exterior of the hotel was very nice and inviting, and the staff was kind.
Unfortunately, the room itself was disappointing. When we first walked in, it smelled musty. Since it was just a one-night stay, we turned the AC on and hoped it would help. By the next morning, the smell was still there and we realized the AC had mold. The shower also had mold around the edges, and the wall behind the door had paint literally melting down.
Overall, not what I expected and I wouldn’t stay here again.
I had to pay a $100 deposit that i hope i get back because i have had problems with this in the past
Decent location. Bed was pretty comfortable. Good breakfast. Nice pool area. Gym was small but had a good variety of equipment. We did pay for an upgraded room with a Jacuzzi tub but it was dirty and the water came out yellow, so we couldn't use it. (The water from the other faucets seemed fine, only this one was very yellow and left a gross ring around the tub. We were unable to use the Jacuzzi at all) Also, we were taking a nap during the day, and we had our do not disturb thing on the door. Housekeeping and another staff member knocked on the door very loudly at 2:00 p.m. just to ask us if we wanted to exchange our towels. Incidentally the other staff member had the key card in her hand as if she were about to enter the room. I told them that we could exchange towels and they told us to put our old towels outside of the door, and it took them 2 hours to bring us replacement towels after they banged on the door and woke us up for no reason. I reported this to the front desk guy and he said he would make a note of it, but I don't know if he actually did. I think we will reconsider staying at La Quinta inn locations moving forward because this is probably the third time something like this has happened with an upgraded room or with housekeeping staff entering the room without warning while we are in there.