The reception at check in was most friendly and sincerely warm that I've ever encountered. I forgot to take her name but Holiday Inn Express is lucky to have her.
5.0分
其他
Everything was convenient easy access to interstate. Staff excellent job, this is favorite location
5.0分
家庭亲子
Beds were fantastic, and the hotel and rooms were perfectly clean. Only knock is that weekday breakfast ends at 9 am, and they mean it!
5.0分
家庭亲子
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Clean room; however, I did not get the room that I requested—I requested a King room, but I got two queens. Therefore, there was not a lot of room in which to move around. Also, the tub-shower was a bit slippery especially for a senior.
5.0分
家庭亲子
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I am writing to express my dissatisfaction regarding a maintenance issue I experienced during my stay at your hotel.
On 9/13/2025 , I encountered a problem with the sink in the bathroom of my room. I promptly reported it to the front desk, but I was informed that the maintenance staff had left for the day at 7:00 PM and would not be available until the following morning.
This is extremely inconvenient, especially considering that basic plumbing issues directly affect comfort and hygiene. More concerning is the lack of any alternative offered—no effort was made to either resolve the issue promptly or provide me with a different room. We fixed the issue by ourselves
I would like to remind you that as a paying guest, I expect the room and its amenities to be in working order. If an issue cannot be fixed right away, a room change should be arranged immediately. What if the issue had been with the air conditioning or something more critical?
Hotels of your standard should have either 24-hour maintenance coverage or a clear protocol for addressing issues outside regular hours—particularly when it impacts a guest’s comfort.
I kindly request that you look into this matter seriously and consider compensating for the inconvenience caused. More importantly, I urge you to review your current policy so future guests do not face similar issues.
房间干净卫生，宽敞明亮。在快速路旁边，免费停车和免费早餐。
很棒的住宿地点
我们被安排到一间闻起来像臭鸡蛋的房间。我们抱怨了一番，被告知酒店已满。我们下楼后，拒绝接受拒绝，酒店给我们安排了一间新房间。我们见到了清洁工，他们确认地毯上确实有鸡蛋，他们之前已经尝试清理过，现在计划再次清理。我们用钥匙进入了新房间，发现那间房间已经有人住，我们谦虚地道了歉，然后回到前台。酒店给我们安排了第三间房间（第三次很幸运），我们坚持要求前台带我们去房间检查一遍，然后再入住。我不确定是否会继续住在这家酒店，在我看来，对于独自旅行的女性来说，这里不安全。我们睡觉时把门锁上了，还把椅子和行李箱放在门边。
前台工作人员很专业。房间很干净，但浴室清洁得不太好，尤其是浴缸。我们被告知早餐供应到早上9点，而其他假日酒店早餐供应到早上9:30。我们大约8:30去的，除了几个贝果，我家人什么都没剩下。我们是素食主义者，所以不能吃鸡蛋和肉。由于现在是旅游旺季，管理层应该计划提高早餐的质量。
我们的问题不是酒店，也不是*******。我们需要一间无障碍房间给我们92岁的父母，但他们没有空房间。
The reception at check in was most friendly and sincerely warm that I've ever encountered. I forgot to take her name but Holiday Inn Express is lucky to have her.
Everything was convenient easy access to interstate. Staff excellent job, this is favorite location
Beds were fantastic, and the hotel and rooms were perfectly clean. Only knock is that weekday breakfast ends at 9 am, and they mean it!
Clean room; however, I did not get the room that I requested—I requested a King room, but I got two queens. Therefore, there was not a lot of room in which to move around. Also, the tub-shower was a bit slippery especially for a senior.
I am writing to express my dissatisfaction regarding a maintenance issue I experienced during my stay at your hotel.
On 9/13/2025 , I encountered a problem with the sink in the bathroom of my room. I promptly reported it to the front desk, but I was informed that the maintenance staff had left for the day at 7:00 PM and would not be available until the following morning.
This is extremely inconvenient, especially considering that basic plumbing issues directly affect comfort and hygiene. More concerning is the lack of any alternative offered—no effort was made to either resolve the issue promptly or provide me with a different room. We fixed the issue by ourselves
I would like to remind you that as a paying guest, I expect the room and its amenities to be in working order. If an issue cannot be fixed right away, a room change should be arranged immediately. What if the issue had been with the air conditioning or something more critical?
Hotels of your standard should have either 24-hour maintenance coverage or a clear protocol for addressing issues outside regular hours—particularly when it impacts a guest’s comfort.
I kindly request that you look into this matter seriously and consider compensating for the inconvenience caused. More importantly, I urge you to review your current policy so future guests do not face similar issues.