酒店回复: Dear Gabriel, a 10/10 always makes our day! We're so glad everything met your expectations and hope to have the pleasure of hosting you again soon.Sincerely,Hampton Inn & Suites Memphis/Germantown Leadership Team
5.0分
其他
原文
翻译提供方：Google
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酒店回复: Dear Judith,Thank you for your review. We're happy to hear that you found our property accessible. Whether through thoughtful design, convenient amenities, or welcoming service, we strive to make every guest feel comfortable and cared for during their stay. We appreciate your feedback and look forward to welcoming you again in the future.Sincerely,Hotel Leadership Team
5.0分
商务出差
All good. Only negative was heating/cooling unit fan wouldn’t turn off. Too breezy and noisy in the room from it. Minor complaint.
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酒店回复: Thank you for taking the time to share your experience with us and for your kind comments about your stay. I’m glad to hear everything was good overall. I apologize for the issue you encountered with the heating/cooling unit fan — we’ll have our maintenance team take a look to ensure it’s working properly for future stays.We truly appreciate your feedback and hope to welcome you back soon for an even more comfortable experience.
4.0分
其他
The staff was friendly, and the hotel very nice. It’s central to most everything. My only issue was the mattress was terrible, too hard.
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酒店回复: Thank you for sharing your experience with us. I’m happy to hear you enjoyed our friendly staff and convenient location. I’m sorry to learn that the mattress wasn’t as comfortable as expected — your comfort is very important to us. We’ll review this with our team to ensure a better night’s rest for future stays.We truly appreciate your feedback and hope to welcome you back soon for an even more restful visit.
5.0分
其他
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The hotel was absolutely beautiful and very clean. The only thing that I can say that I didn’t like about it was the pillows. They were awful, but other than that, the beds were comfortable. Everything was clean. Loved that they had shampoo soap and conditioner in the shower is ready for you.
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酒店回复: Dear Tabitha,It is always encouraging to receive positive feedback from our guests, and we appreciate you taking the time to share your kind remarks about the spotless accommodations and in-room amenities. Additionally, please be informed that your comments regarding the pillows have been shared with our housekeeping team as a valuable way to help us continue to deliver outstanding experiences. Thank you for staying at Hampton Inn & Suites Memphis/Germantown. We hope you choose to create more great memories with us whenever your travels bring you back to Memphis!Sincerely,Hampton Inn & Suites Memphis/Germantown Leadership Team
5.0分
其他
Family Reunion
I really enjoy my stay at this hotel. The staff is friendly and helpful. I will be returning.
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酒店回复: Dear Dwayne,Thank you for choosing Hampton Inn & Suites Memphis/Germantown for your family reunion. We are pleased to hear that everything was taken care of exactly as you wanted, and we are glad that your event was a complete success. We loved the happy photo you shared! It was a pleasure hosting your visit, and we look forward to celebrating with you again in the future.Sincerely,Hampton Inn & Suites Memphis/Germantown Leadership Team
4.0分
其他
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Staying at this Hampton Inn was nearly perfection! It was quiet, non-smoking and the staff was very friendly. My room was very clean and cozy. The only complaint about my room was my having to unplug the refrigerator because it was rattling so loud to where I couldn’t stand it anymore. Lastly, on my second day there, I had the breakfast in the lobby. It was okay. Lots of choices. Only I immediately became sick upon reentering my room and felt bad for the remainder of the day. Imagine taking a 4 hour trip home and having to stop to vomit every 20 miles. I loved the stay, but I probably won’t have the breakfast again.
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酒店回复: Dear Michael,Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconveniences you encountered with the refrigerator in your room and with breakfast. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hampton Inn & Suites Memphis/Germantown Leadership Team
3.0分
家庭亲子
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The property is looking a little worn. The “breakfast” leaves a lot to be desired; the scrambled eggs were inedible while the make your own waffles were great! Potatoes were soggy and we didn’t try the breakfast meats and biscuits and gravy. There was yogurt ( yay) and a nice selection of breads/bagels. The coffee was pretty bad ( although they tried with canisters of dark, medium and decaf. The deal breaker: I watched a staff member wipe a serving spoon with the same cloth she wiped the counter and put it back. One more thing: we spilled coffee in our bed. I thought housekeeping would have changed the linens but merely made the bed.
We will stay there again as it is the closest hotel to our family in Memphis.
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酒店回复: Dear Gerilynn, we appreciate you highlighting the positives about your stay like our waffle station, yogurt, and bread selection, and we're glad our location works well for your visits to family. Though, we are truly sorry to hear about the concerns with breakfast quality and cleanliness. We will also be addressing your note about the bedding with our housekeeping team to ensure proper protocols are followed. We are very grateful for your patience and look forward to providing a better experience on your next visit to Memphis.Sincerely,Hampton Inn & Suites Memphis/Germantown Leadership Team
5.0分
其他
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Absolutely gorgeous and clean. Dining area clean and specious. Very quiet and restful atmosphere. The food was delicious and so much variety. The beds very comfortable and especially loved the pillows! 😊 Thank you.
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酒店回复: Dear Gennie, we’re so glad to hear you enjoyed our clean, peaceful atmosphere and found our dining options delicious with plenty of variety. It’s great to know the beds and pillows helped make your stay extra comfortable. Thank you for sharing your kind words; we look forward to welcoming you back soon!Sincerely,Hampton Inn & Suites Memphis/Germantown Leadership Team
设施没有我想象中的好。入住两天，结果第二天早上房卡突然失效了，一问才知道房间被取消了。给顾客造成了不便，却连句对不起都没有。
这是一家非常好的酒店。虽然简单，但很好。
无障碍
All good. Only negative was heating/cooling unit fan wouldn’t turn off. Too breezy and noisy in the room from it. Minor complaint.
The staff was friendly, and the hotel very nice. It’s central to most everything. My only issue was the mattress was terrible, too hard.
The hotel was absolutely beautiful and very clean. The only thing that I can say that I didn’t like about it was the pillows. They were awful, but other than that, the beds were comfortable. Everything was clean. Loved that they had shampoo soap and conditioner in the shower is ready for you.
Family Reunion
I really enjoy my stay at this hotel. The staff is friendly and helpful. I will be returning.
Staying at this Hampton Inn was nearly perfection! It was quiet, non-smoking and the staff was very friendly. My room was very clean and cozy. The only complaint about my room was my having to unplug the refrigerator because it was rattling so loud to where I couldn’t stand it anymore. Lastly, on my second day there, I had the breakfast in the lobby. It was okay. Lots of choices. Only I immediately became sick upon reentering my room and felt bad for the remainder of the day. Imagine taking a 4 hour trip home and having to stop to vomit every 20 miles. I loved the stay, but I probably won’t have the breakfast again.
The property is looking a little worn. The “breakfast” leaves a lot to be desired; the scrambled eggs were inedible while the make your own waffles were great! Potatoes were soggy and we didn’t try the breakfast meats and biscuits and gravy. There was yogurt ( yay) and a nice selection of breads/bagels. The coffee was pretty bad ( although they tried with canisters of dark, medium and decaf. The deal breaker: I watched a staff member wipe a serving spoon with the same cloth she wiped the counter and put it back. One more thing: we spilled coffee in our bed. I thought housekeeping would have changed the linens but merely made the bed.
We will stay there again as it is the closest hotel to our family in Memphis.
Absolutely gorgeous and clean. Dining area clean and specious. Very quiet and restful atmosphere. The food was delicious and so much variety. The beds very comfortable and especially loved the pillows! 😊 Thank you.