I choose this property because it was pet friendly but not for cats. I had a kitten but I had to leave it in my car. Not acceptable.
4.0分
其他
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Our room was clean, comfortable and quiet. The hotel is a no frills place. The young man who was working at the front desk (which was really a front table) was very friendly and helpful. He greeted us every time he saw us during our stay. On the flip side, there were a couple female employees who were using profanity out in the parking lot the morning we were leaving. They weren’t in a conflict….just having a conversation that included lots of colorful words. My husband also observed one of them sitting in the front lobby area on a chair with her legs drawn up to her chin saying “I should have just called out today. Not sure why I came in to work today”. Pretty unprofessional especially in front of hotel guests.
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酒店回复: Michelle,Thank you so much for bringing this to my attention. I have met with the staff that was involved and have addressed the issue. I hope we are able to serve you again.
3.0分
商务出差
There was a little cafe there i wish i would have gotten to check out it was closed due to a fire or something.
4.0分
情侣出游
no wifi, decent enough gym, nice sized room, overall an easy stay but nothing special
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酒店回复: I am very sorry that you could not connect to our WIFI, I have looked into and it is working fine, but do apologize for the inconvenience. We look forward to seeing you again.
3.0分
其他
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No elevator, no breakfast. The next day I rec'd text reply to breakfast that coffee was available in the morning, which was not mentioned when we checked in at 8pm
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酒店回复: Thank you for your review. I am unsure of who you received a text message from regarding breakfast as we have never offered breakfast, so I do apologize. Also, we do not advertise having an elevator on any third party site, so I apologize for any inconvenience.
5.0分
其他
Great team, kind and very helpful. Convenient for dining and fuel.
2.0分
家庭亲子
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Like that we got to have parking in front of room, very noisy in the room next door, very noisy outside with women yelling. No one was available in morning to print receipt as what was told in check in. Had to keep coming back to check in as rooms were not clean due to understaffed. No coffeemaker in room. Beds were ok.
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酒店回复: I'm so sorry you experienced this during your stay. We try or best to insure each guest has a clean and quiet environment. Each review helps us to do a better job and to keep improving, thank you so much for taking time to write about your stay.
5.0分
其他
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Reasonably priced and a well maintained hotel. My room was clean and the bed extremely comfortable. The mall and major restaurants are all within a 10 min walk. The location is tucked away from the main road so it's relatively quiet. I honestly recommend this hotel to anyone staying in Cheyenne for a few days.
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酒店回复: Thank you so much for taking time to leave us a review. We appreciate your business and hope to see you again, soon!
1.0分
家庭亲子
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We needed to extend our stay by one day. Went to front desk and the person guaranteed us we didn’t need to sign they would just charge our card one additional day. The next day we went to run a few errands and get back to find were locked out of our room. The day person said they didn’t know who told us that. The person working your front last night. They said they had no other rooms and that are room has been booked. Very unhappy!!
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酒店回复: I am so sorry this happened to you, I tried my best to accommodate you're family. I understand your frustration and apologize for the confusion between staff remembers.
住一晚还可以。总的来说，氛围和条件稍加改进就有很大改善。
I choose this property because it was pet friendly but not for cats. I had a kitten but I had to leave it in my car. Not acceptable.
Our room was clean, comfortable and quiet. The hotel is a no frills place. The young man who was working at the front desk (which was really a front table) was very friendly and helpful. He greeted us every time he saw us during our stay. On the flip side, there were a couple female employees who were using profanity out in the parking lot the morning we were leaving. They weren’t in a conflict….just having a conversation that included lots of colorful words. My husband also observed one of them sitting in the front lobby area on a chair with her legs drawn up to her chin saying “I should have just called out today. Not sure why I came in to work today”. Pretty unprofessional especially in front of hotel guests.
There was a little cafe there i wish i would have gotten to check out it was closed due to a fire or something.
no wifi, decent enough gym, nice sized room, overall an easy stay but nothing special
No elevator, no breakfast. The next day I rec'd text reply to breakfast that coffee was available in the morning, which was not mentioned when we checked in at 8pm
Great team, kind and very helpful. Convenient for dining and fuel.
Like that we got to have parking in front of room, very noisy in the room next door, very noisy outside with women yelling. No one was available in morning to print receipt as what was told in check in. Had to keep coming back to check in as rooms were not clean due to understaffed. No coffeemaker in room. Beds were ok.
Reasonably priced and a well maintained hotel. My room was clean and the bed extremely comfortable. The mall and major restaurants are all within a 10 min walk. The location is tucked away from the main road so it's relatively quiet. I honestly recommend this hotel to anyone staying in Cheyenne for a few days.
We needed to extend our stay by one day. Went to front desk and the person guaranteed us we didn’t need to sign they would just charge our card one additional day. The next day we went to run a few errands and get back to find were locked out of our room. The day person said they didn’t know who told us that. The person working your front last night. They said they had no other rooms and that are room has been booked. Very unhappy!!