Was really nice. Had to request our room to be vacuumed but overall very nice. They jumped on it fast and we really enjoyed the stay
展开
酒店回复: Thank you so much for the amazing review! We hope to see you back in not so distant future and your next stay will be top notch!
4.0分
家庭亲子
Really love the homey, cozy, feel of the lobby. Very clean. The check in staff didnt appear to be very experienced.
展开
酒店回复: Thank you so much for the amazing review! We truly appreciate you choosing is as your home away from home, we are so sorry to hear you did not have a great experience with our check in. We look forward to welcoming you back and hope your next stay will be top notch!
5.0分
家庭亲子
The lobby and patio are very nice, with a fireplace and fire pit outside. Breakfast was good as well.
展开
酒店回复: Hello Elena, Thank you for leaving an excellent review of your recent stay at Black Fox Lodge. We hope to see you again soon.
5.0分
其他
展开
Good location; okay stay
We had a pleasant day. Had a nice room with a balcony that looked out onto the creek. The view beyond the water was the side of another hotel and roadways. The food was OK. The cocktails were a bit of a miss, but the service was great. They offer pumped products in the bathroom, but the pumps either didn’t work or there was no product in the pumps so bring your own toiletries Into the shower
展开
酒店回复: Thank you for leaving a review of your recent stay with us at Black Fox Lodge. We appreciate the feedback and hope you will stay with us again.
1.0分
其他
展开
This place was absolutely disgusting. The room was full of ants/spiders on the bed and bathroom. it was also musty inside the room. I talked to the front desk and they said sorry we can’t do anything for you. Because you booked through a third-party. *******. I contacted *******, which contacted them and they refuse to do refund,I have the videos to prove it which I showed to them. and they noted it and apologized. What is an apology gonna do. the least they can do is refund its almost $200 dollars. For a room that we can’t even sleep in.
I would not recommend this place to anyone. save your money and go somewhere else.
展开
酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and understand how upsetting it must have been to encounter cleanliness and comfort issues during your stay.Please know that we take concerns like yours very seriously. We regret that you found pests in the room and that the environment did not meet expectations — this is certainly not the standard we aim to uphold. We also apologize if our response at the front desk felt dismissive; that was never our intention.Regarding third-party bookings, there are sometimes limitations on how refunds are processed, We are reviewing this situation internally to ensure better communication and service in the future.
4.0分
家庭亲子
展开
The hotel is centrally located. Check in was super easy and the staff were friendly. The property is beautiful and nicely appointed. We had two rooms during our stay, both had balcony's. The rooms were identical. The beds were super comfortable. So the downside. We were given room 602. When we walked in the room looked great but it had a smell of something. Not sure if it was mildew or what but my kids picked up on it immediately.. My youngest has pretty significant allergies and was pretty congested when we checked out today. The frustrating part was that someone named Jesse text me on day 2 of 4 and asked how our stay was.. I told her about the smell and she said someone would be in touch but no one ever reached out. When we checked into the next room we definitely noticed there was no smell like in our room. Not sure if I would stay here again. If I do I will check the room before we agree to stay in the room.
5.0分
其他
It was a great choice for our stay. It was near all restaurants and onsite facilities were excellent.
我们一家五口花了不少时间寻找一家既合适又氛围宜人的酒店。我们很喜欢Black Fox酒店，它离主街很近，而且我们很喜欢河景房。我们额外加了每日早餐，每个人都能找到自己喜欢的菜品，所以省去了一天只选一顿饭（iykyk）的麻烦。工作人员非常友好。
每日客房清洁服务糟糕透了。基本上就是整理床铺、更换毛巾。垃圾桶好几天都没换。
Rooms and sheets very clean.
Staff very helpful.
Location close to where all the action is at.
Would definitely recommend staying here.
Was really nice. Had to request our room to be vacuumed but overall very nice. They jumped on it fast and we really enjoyed the stay
Really love the homey, cozy, feel of the lobby. Very clean. The check in staff didnt appear to be very experienced.
The lobby and patio are very nice, with a fireplace and fire pit outside. Breakfast was good as well.
Good location; okay stay
We had a pleasant day. Had a nice room with a balcony that looked out onto the creek. The view beyond the water was the side of another hotel and roadways. The food was OK. The cocktails were a bit of a miss, but the service was great. They offer pumped products in the bathroom, but the pumps either didn’t work or there was no product in the pumps so bring your own toiletries Into the shower
This place was absolutely disgusting. The room was full of ants/spiders on the bed and bathroom. it was also musty inside the room. I talked to the front desk and they said sorry we can’t do anything for you. Because you booked through a third-party. *******. I contacted *******, which contacted them and they refuse to do refund,I have the videos to prove it which I showed to them. and they noted it and apologized. What is an apology gonna do. the least they can do is refund its almost $200 dollars. For a room that we can’t even sleep in.
I would not recommend this place to anyone. save your money and go somewhere else.
The hotel is centrally located. Check in was super easy and the staff were friendly. The property is beautiful and nicely appointed. We had two rooms during our stay, both had balcony's. The rooms were identical. The beds were super comfortable. So the downside. We were given room 602. When we walked in the room looked great but it had a smell of something. Not sure if it was mildew or what but my kids picked up on it immediately.. My youngest has pretty significant allergies and was pretty congested when we checked out today. The frustrating part was that someone named Jesse text me on day 2 of 4 and asked how our stay was.. I told her about the smell and she said someone would be in touch but no one ever reached out. When we checked into the next room we definitely noticed there was no smell like in our room. Not sure if I would stay here again. If I do I will check the room before we agree to stay in the room.
It was a great choice for our stay. It was near all restaurants and onsite facilities were excellent.