Amenities were wonderful and staff were helpful and courteous. However, my issue was the room. The first thing I noticed was the ginormous fly in the room. One fly, no big deal but to my surprise there was a small family of abnormally large flies. 4 live flies and a couple of dead ones. Not great in a tiny room, you start to feel outnumbered. There was also a constant humming noise that sounded like Darth Vader breathing. And the bathroom had a weird slant that if you turned your head too quickly you’d get dizzy. It could be a nice room but it just fell short and I was quite disappointed. If those things wouldn’t bother you then I’d say give it a shot just for that delicious breakfast provided.
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酒店回复: Hi Victoria,Thank you for sharing your experience so openly. We’re glad to hear that our amenities and staff were helpful and that you enjoyed the breakfast.We sincerely apologize for the issues you encountered in your room. The presence of flies and the odd slant in the bathroom certainly isn’t the experience we want for our guests, and we understand how frustrating that must have been. Please know that we are addressing these concerns with our maintenance and housekeeping teams to ensure better pest control and room inspections going forward.We appreciate your honest feedback, and we hope you’ll consider giving us another chance to provide the comfortable stay you were expecting.Best Regards, Customer Care Team
2.0分
商务出差
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The bed was comfortable, however the ac unit was loud, and something else making a ton of noise, we're thinking the fridge. The worst part was the hot water not working on the second night.
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酒店回复: Dear Guest, Thank you for your feedback. While we're glad the bed was comfortable, we sincerely apologize for the disturbances caused by the AC and fridge noise, and especially for the lack of hot water on your second night. These issues are not reflective of the experience we aim to provide, and we appreciate you bringing them to our attention. Your comments have been shared with our maintenance team for prompt review and resolution. Sincerely, General Manager
3.0分
商务出差
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Heating system needed work, didn't appreciate wind noise as cold front was coming in. General condition of room was poor, very badly repaired water damage on ceiling. The gap between the closed door and frame was wide enough for me to see into the hall. Used coffee pod was left in the coffee maker to mildew.
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酒店回复: Dear Guest, Thank you for your candid feedback. We sincerely apologize for the discomfort caused by the room’s condition, including the heating issues, wind noise, and maintenance concerns. The oversight with the coffee maker is especially regrettable and not reflective of our standards. Your comments have been shared with our team for immediate review and corrective action. We appreciate your input and hope to offer you a much-improved experience in the future. Sincerely, General Manager
3.0分
其他
Water was on the floor and the front desk was told left and came back water was still on the floor with no sign. Breakfast needs help.
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酒店回复: Dear Guest, We sincerely apologize for the unresolved water issue and the lack of prompt attention from our team. This should have been addressed immediately for your safety and comfort. We also appreciate your feedback regarding breakfast and will work on improving its quality and presentation. Thank you for bringing these matters to our attention. Sincerely, General Manager
4.0分
其他
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Stains on window curtains and bedspread. The rest of the room was clean. Bathroom was clean and smelled clean but looked warn. I was placed on the pet floor. I had no pet and heard a lot of barking. I stayed 4 nights. Breakfast was a nice amenity but the eggs were not good. There were other good choices but wished for real scrambled eggs.
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酒店回复: Dear Guest, Thank you for your feedback. We're sorry for the issues you encountered, especially with room placement and breakfast quality. We'll use your comments to improve our guest experience. Sincerely, General Manager
3.0分
家庭亲子
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The common areas around the property were constantly dirty. They attract and encourage stays by outdoor blue collar workers who wear muddy boots. The boots were being worn into the building and mud, dirt, and gravel was constantly being spread in the common areas, elevators, breakfast area, and lounge area. If you're going to allow the muddy boots to happen, you're going to have to clean more frequently. Here, that wasn't being done.
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酒店回复: Dear Guest, We’re sorry to hear about the cleanliness concerns in the common areas. Your feedback is important, and we’ll work with our team to ensure more frequent cleaning and better upkeep to maintain a comfortable environment for all guests. Sincerely, General Manager
5.0分
其他
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Air conditioning was good , bed was hard , breakfast was ok no water provided , orange juice , apple juice and milk , coffee . Granddaughter wanted water. Other than that was good .
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酒店回复: Dear Guest, Thank you for the wonderful 10/10 rating! We're glad you enjoyed the air conditioning and overall stay. We appreciate your feedback about the breakfast and water availability, and will certainly take it into consideration. Looking forward to welcoming you and your granddaughter again! Warm regards, General Manager
5.0分
其他
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The temperature in the room was perfect. The cleaning staff checked in on us every day. The overall ambiance was great. We spent 8 nights and we felt safe the entire time.
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酒店回复: Dear Guest, Thank you for the glowing 10/10 review! We're delighted to hear you enjoyed a comfortable, safe, and well-cared-for stay. Your kind words about our staff and ambiance mean a lot to us. Warm regards, General Manager
4.0分
其他
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Overall a nice place. Bed was comfortable, shower was hot, breakfast was average. AC worked great. Definitely needs some repairs, the ceiling and walls were peeling in our room, loose tiles were sitting on the floor. Lobby furniture peeling and frayed. No pool. Parking was slim in the evenings. Staff wasn’t accommodating to an early check in despite calling ahead. Otherwise they were polite and friendly. I would stay here again
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酒店回复: Dear Guest, Thank you for the 8/10 rating and thoughtful feedback! We're glad you enjoyed the comfort and amenities, and we appreciate your comments as we work to improve. Warm regards, General Manager
进出电梯的时候，电梯门有3次关门时撞到了我丈夫。他把手放在门前，本来应该能阻止门关上，但门却一直没停，直到撞到他的手臂才停下来。他是个大块头，所以伤得不重，但我真担心小孩和老人遇到这种情况会被撞倒！
Amenities were wonderful and staff were helpful and courteous. However, my issue was the room. The first thing I noticed was the ginormous fly in the room. One fly, no big deal but to my surprise there was a small family of abnormally large flies. 4 live flies and a couple of dead ones. Not great in a tiny room, you start to feel outnumbered. There was also a constant humming noise that sounded like Darth Vader breathing. And the bathroom had a weird slant that if you turned your head too quickly you’d get dizzy. It could be a nice room but it just fell short and I was quite disappointed. If those things wouldn’t bother you then I’d say give it a shot just for that delicious breakfast provided.
The bed was comfortable, however the ac unit was loud, and something else making a ton of noise, we're thinking the fridge. The worst part was the hot water not working on the second night.
Heating system needed work, didn't appreciate wind noise as cold front was coming in. General condition of room was poor, very badly repaired water damage on ceiling. The gap between the closed door and frame was wide enough for me to see into the hall. Used coffee pod was left in the coffee maker to mildew.
Water was on the floor and the front desk was told left and came back water was still on the floor with no sign. Breakfast needs help.
Stains on window curtains and bedspread. The rest of the room was clean. Bathroom was clean and smelled clean but looked warn. I was placed on the pet floor. I had no pet and heard a lot of barking. I stayed 4 nights. Breakfast was a nice amenity but the eggs were not good. There were other good choices but wished for real scrambled eggs.
The common areas around the property were constantly dirty. They attract and encourage stays by outdoor blue collar workers who wear muddy boots. The boots were being worn into the building and mud, dirt, and gravel was constantly being spread in the common areas, elevators, breakfast area, and lounge area. If you're going to allow the muddy boots to happen, you're going to have to clean more frequently. Here, that wasn't being done.
Air conditioning was good , bed was hard , breakfast was ok no water provided , orange juice , apple juice and milk , coffee . Granddaughter wanted water. Other than that was good .
The temperature in the room was perfect. The cleaning staff checked in on us every day. The overall ambiance was great. We spent 8 nights and we felt safe the entire time.
Overall a nice place. Bed was comfortable, shower was hot, breakfast was average. AC worked great. Definitely needs some repairs, the ceiling and walls were peeling in our room, loose tiles were sitting on the floor. Lobby furniture peeling and frayed. No pool. Parking was slim in the evenings. Staff wasn’t accommodating to an early check in despite calling ahead. Otherwise they were polite and friendly. I would stay here again