酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely value your comments as they help us continue to improve the experience for all of our guests.First and foremost, I want to sincerely apologize for the discomfort you experienced during your visit. Regarding your concern about the turkey pesto sandwich, please be assured that our team conducted a thorough food safety review. All items served during that time were inspected and found to be within safety standards. Additionally, we confirmed that you were not charged for the sandwich, and as a gesture of goodwill, we also waived the valet parking fee for that evening.As a Hyatt Place, we are a select-service brand and do not offer full restaurant and room service options typically found at full-service Hyatt hotels. Our food and beverage offerings are intended to be convenient and casual, served by our Gallery Hosts. We understand this may not have met your expectations, and we’re sorry for any confusion that may have caused.In regard to the espresso bar, we have reviewed both our website and third-party listings such as *******, and there is no mention of an espresso bar being available. However, we understand how disappointing it must have been to expect that amenity and not find it onsite—we sincerely apologize for the misunderstanding.Thank you also for bringing the pool gate and fire pit concerns to our attention. While our standard setup should allow re-entry from the same door used to access the area, we are actively investigating your report and will follow up with our engineering team to ensure everything is functioning properly.Regarding the air conditioner and tub drain, we did respond to your requests and completed maintenance on both items, including a follow-up the following morning after speaking with the General Manager. The AC unit was tested using a decibel reader and was within expected operational levels, though we’re sorry to hear the noise and activity above your room affected your comfort.Finally, I’m pleased to hear that you found our valet and front desk staff professional and that you enjoyed the breakfast buffet. We will also review with our team the interaction at checkout to ensure our communication is always clear and supportive.Thank you again for choosing to stay with us. We appreciate your loyalty to the Hyatt brand and truly regret that this stay did not fully meet your expectations.
酒店回复: Thank you for taking the time to share your feedback.We’re sorry to hear that your experience did not meet expectations, particularly regarding the ADA room assignment. After reviewing your reservation, we can confirm that the room you received was accurately booked as an ADA-accessible room, and this information was provided to us through your third-party reservation.On our website, as well as Expedia’s, we include separate photos and descriptions that clearly show the differences between ADA and standard rooms—including bathroom features.We understand your frustration and apologize for the inconvenience caused by the toilet issue and water drainage in the shower. Our engineering team has since inspected the room to ensure that everything is functioning as intended moving forward.We always recommend booking directly with us when possible to ensure full clarity and flexibility with your room preferences. However, we do our best to honor all reservations—regardless of the booking channel—and are happy to assist with changes when availability allows.Thank you again for your feedback,
房间很大,前台很帅。
我很欣赏代客泊车服务的周到。虽然他们似乎没有自助停车,但因为代客泊车员都很细心,所以这也没什么问题。前台工作人员也非常出色,及时帮助了我和其他客人。我到的时候没有排队。
房间很大,员工很乐于助人(他们甚至帮我收了快递),早餐也很棒。代客泊车每晚19美元。
位置不尴不尬,离海滩走过去稍远了一点,开车又没几分钟。因为代客泊车,开车出去小费要付的😉。停车要另外付费。图片中酒店的游泳池,照片拍出来都好看,实际上很少人用。
很差,房间很吵闹
很一般的快捷酒店
还可以。代客泊车员和酒店员工都很有礼貌,也很专业。令人失望的是,餐厅和酒吧更像是外卖店。没有服务员,只有第一个服务台的人,你可以点啤酒或葡萄酒,以及 3 种食物。此外,没有客房服务。我点的火鸡香蒜三明治是火鸡午餐肉,味道不好,但我很饿,花了 15 美元,所以我吃了它。严重的错误。那天晚上我****了。第二天早上我告诉前台,他们说会退还我的三明治费用,但他们没有。我很不情愿尝试早上的自助早餐,但实际上还可以。然而,没有网站上提到的浓缩咖啡吧,工作人员说它从来都不起作用!我花了 35 美元租了一个火坑,和我的侄子一起烤了一个小时的棉花糖。火坑区和游泳池是分开的,门坏了,你不能回到游泳池。我们入住的第一晚,淋浴时浴缸里积满了水,空调噪音很大,楼上很多人说话都能听到。我们打电话后,维修人员过来拔掉了浴缸的插头。位置很方便。我住过几家凯悦酒店,这次有点失望。
通过*******预订,酒店通常会给你一间最差的房间,并告诉你“这就是你预订的”。如果我们要求更改,他们会告诉你联系第三方。这种情况我已经遇到过三次了。*******上的描述和酒店网站上的一样,但房间不一样。在这家酒店,我们被安排到了ADA房间。马桶坏了,淋浴水漫了整个浴室。
可以很容易地再次住在这里。
除了必须提供代客停车服务外,这是一家很棒的酒店。早餐室很小,在高峰时段(母亲节),没有足够的桌子,可怜的工作人员也跟不上。
步行即可到达木板路。非常安静的街区。
泳池被加热到舒适的温度。
住得很愉快。一切都很棒。客户服务很棒,唯一让我感到困惑的是,服务员问我是否延迟退房时,我并不知道他们竟然在不告知我的情况下就向我收取了费用。这真是个棘手的问题。