酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely value your comments as they help us continue to improve the experience for all of our guests.First and foremost, I want to sincerely apologize for the discomfort you experienced during your visit. Regarding your concern about the turkey pesto sandwich, please be assured that our team conducted a thorough food safety review. All items served during that time were inspected and found to be within safety standards. Additionally, we confirmed that you were not charged for the sandwich, and as a gesture of goodwill, we also waived the valet parking fee for that evening.As a Hyatt Place, we are a select-service brand and do not offer full restaurant and room service options typically found at full-service Hyatt hotels. Our food and beverage offerings are intended to be convenient and casual, served by our Gallery Hosts. We understand this may not have met your expectations, and we’re sorry for any confusion that may have caused.In regard to the espresso bar, we have reviewed both our website and third-party listings such as *******, and there is no mention of an espresso bar being available. However, we understand how disappointing it must have been to expect that amenity and not find it onsite—we sincerely apologize for the misunderstanding.Thank you also for bringing the pool gate and fire pit concerns to our attention. While our standard setup should allow re-entry from the same door used to access the area, we are actively investigating your report and will follow up with our engineering team to ensure everything is functioning properly.Regarding the air conditioner and tub drain, we did respond to your requests and completed maintenance on both items, including a follow-up the following morning after speaking with the General Manager. The AC unit was tested using a decibel reader and was within expected operational levels, though we’re sorry to hear the noise and activity above your room affected your comfort.Finally, I’m pleased to hear that you found our valet and front desk staff professional and that you enjoyed the breakfast buffet. We will also review with our team the interaction at checkout to ensure our communication is always clear and supportive.Thank you again for choosing to stay with us. We appreciate your loyalty to the Hyatt brand and truly regret that this stay did not fully meet your expectations.

酒店回复: Thank you for taking the time to share your feedback.We’re sorry to hear that your experience did not meet expectations, particularly regarding the ADA room assignment. After reviewing your reservation, we can confirm that the room you received was accurately booked as an ADA-accessible room, and this information was provided to us through your third-party reservation.On our website, as well as Expedia’s, we include separate photos and descriptions that clearly show the differences between ADA and standard rooms—including bathroom features.We understand your frustration and apologize for the inconvenience caused by the toilet issue and water drainage in the shower. Our engineering team has since inspected the room to ensure that everything is functioning as intended moving forward.We always recommend booking directly with us when possible to ensure full clarity and flexibility with your room preferences. However, we do our best to honor all reservations—regardless of the booking channel—and are happy to assist with changes when availability allows.Thank you again for your feedback,