酒店回复: Apologies for the valet issue, Mike. We've followed up with the valet company and they will reach out to you. We have since switched to a different valet company that has secured parking lot so we can avoid these incidents. I truly apologize for the challenge but we are working on making sure to improve on our services.
1.0分
朋友出游
原文
翻译提供方：Google
价格这么贵，接待服务太差了。不建议花这笔钱住在这里。还是另找地方住吧。
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酒店回复: Hey Nicolette,We’re truly sorry to hear that your experience didn’t reflect the level of hospitality we strive for. Especially given the investment you made to stay with us, it’s disappointing to know we didn’t meet that standard. Your comments have been shared with our team as we work to ensure every guest feels their stay was not only worth it but exceptional. We hope for the chance to welcome you back and do right by your expectations.Warmly, Ruben Raymond
2.0分
情侣出游
原文
翻译提供方：Google
我的房间不干净，房间里没有浴袍，厕所很脏，浴室垃圾桶里有垃圾
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酒店回复: Thank you so much for sharing your experience and apologies for not meeting your expectations during your stay. Your feedback about the room cleanliness has been communicated to our leadership for improvement. I truly apologize for the issue and we hope to welcome you back to showcase improvements.
2.0分
其他
原文
翻译提供方：Google
周围环境非常吵闹，酒店的食物简直无法下咽。我不会向我的敌人推荐这家酒店。
5.0分
情侣出游
Not only does Hewing do the holidays well, they provide amazing service and amenities to each and every guest.
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酒店回复: Hello Alexander,Thank you for sharing such a wonderful note about your stay. It means a great deal to hear that the holidays at the Hewing stood out for you and that our team made your visit feel special. We take pride in offering thoughtful service and amenities to every guest, and your feedback reinforces the work we put into creating meaningful experiences. We look forward to welcoming you back.All the best,Ruben RaymondAssistant Guest Services Manager
2.0分
情侣出游
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The overall quality of the hotel and staff was poor. While the room itself is clean and on the smaller side, it had a very loud buzzing fan noise that couldn't be turned off. On contacting the front desk, the response was " we can give you a sound machine if you want". Well a sound machine will only add to the noise !!. The mattress was also extremely uncomfortable for a hotel of its "class rating". it was a spring mattress and both my wife and I kept rolling towards the center as it caved in. The final straw after an extremely uncomfortable night was when we requested our car from the valet in the morning after checking out; he pulled the car upfront and left us standing by it for a whole 15min in the cold without a key; just disappeared to get another car. I will not recommend this hotel to anyone, or keep your expectations low for a motel 8 kinda experience.
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酒店回复: Shakul, thank you for taking the time to share this. I am very sorry to hear about the experience you and your wife had during your visit. What you described is not what we want for any guest, and I can understand how frustrating it must have been to have multiple touchpoints fall short of your expectations.Your comments regarding the fan noise and mattress have been shared with our leadership so we can review both concerns with care. While the noise issue is not present in all of our rooms and our mattresses were replaced last year, that does not change how disruptive the night felt for you. We appreciate you bringing this forward so we can investigate further and prevent similar experiences for future guests.I am also disappointed to hear about the delay you encountered with valet during checkout. Standing outside in the cold without communication or the key is not reflective of the level of attentiveness we expect from our team, and I am truly sorry that this was the final impression you left with.Thank you again for sharing this with us. If your travels bring you back to Minneapolis, I would be glad to personally look after your visit and ensure it feels every bit as smooth and comfortable as it should.All the best,Ruben RaymondAssistant Guest Services Manager
5.0分
情侣出游
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The hotel is beautiful and located in a very popular area in Minneapolis! Our room was very spacious and had very minimalistic and modern design, which I love. The only thing that I didn’t like is the fact that there is no closet and very little space to hang the clothes. It wasn’t a problem for us because we were there only one night.
The bed was very comfortable and the linens were clean and crisp
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酒店回复: Juliana, thank you so much for taking a moment to share this with us. I am glad to hear you enjoyed the design of the hotel, the comfort of the bed, and the overall feel of the room during your visit. It means a great deal that the style of the space resonated with you.I also appreciate you noting the limited hanging space. Even though it did not impact your stay this time, insight like yours helps us evaluate the layout with care so that every stay feels both comfortable and intuitive.Thank you again for choosing the Hewing. If your travels bring you back to the North Loop, I would be glad to personally look after your visit and ensure it feels every bit as smooth and enjoyable as possible.All the best,Ruben RaymondAssistant Guest Services Manager
3.0分
朋友出游
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I thought for the money, the Hewing was just OK. I know it's not new anymore, but for over $300 on a weeknight, it felt like I deserved better.... service, cleanliness (the room was very clean, however), attitude. Some desk attendants were very helpful, others looked away as I struggled to adjust a luggage carrier. Literally NO ONE offered to help me take my luggage to my room. I gave the parking attendant $20 thinking he'd help me with my luggage as well as park the car, but the parking attendants are contracted out, so they are not helping you as a guest, just as the driver of a car they get to charge to park. Then entryway felt dingey, as did the hallways. Pluses: clean room, very quiet, beautiful view from rooftop, excellent location downtown. I felt for a "hipster" hotel, the vibe was lacking. I've stayed at other similar hotels downtown at a lesser price, so was hoping the Hewing was going to WOW me. Oh well.
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酒店回复: Hello Ann,Thank you for taking the time to share this. I am genuinely sorry that your stay with us felt only OK especially at the rate you paid. When a guest chooses Hewing, it should feel like you are getting something special in return, and it is clear from your comments that we did not deliver that consistently during your visit.I am glad to hear your room was very clean, quiet, and that you enjoyed the rooftop views and our location downtown. At the same time, the areas you highlighted around service and atmosphere are just as important. No one should be left struggling with a luggage cart while some team members look away, and you should feel an authentic, welcoming attitude from every person you encounter, not just a few. That is not the level of hospitality we aim to offer.Regarding valet, you are correct that the attendants are operated by a third party, but it is still our responsibility that your arrival feels supported as a guest, not just as a parked vehicle. We clearly missed that mark here, as well as in the feeling of our entryway and hallways. Your feedback about the vibe not matching the rate and reputation of a boutique, "hipster" style hotel is especially helpful and is something I will be sharing with our team as we look at renovations this upcoming year to enhance the feel of our rooms and public spaces.Thank you again for being so specific about what worked and what did not. If you are open to it, I would like the opportunity to personally help shape your future stay that feels more in line with what you expected when you chose Hewing.All the best,Ruben RaymondAssistant Guest Services Manager
5.0分
情侣出游
Friendly staff, sauna rooftop hot top experience top notch! Cozy vibes. will be booking again!
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酒店回复: Hello Kristine,Thank you for taking the time to leave this review. I am delighted to hear that our team, the sauna, and the rooftop all came together to create a memorable experience for you. Cozy moments are what we hope every guest feels during their stay, and it is wonderful to know yours hit the mark. We look forward to hosting you again on your next visit.All the best,Ruben RaymondAssistant Guest Services Manager
5.0分
其他
The staff were very friendly, accommodating and kind. The room was clean - and spacious.
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酒店回复: Thank you for the 10/10 rating and for sharing such kind words, Darla! I am glad to hear our team made you feel welcomed and that your room felt clean and spacious. We truly appreciate you choosing to stay with us and hope to have the chance to welcome you back again.All the best,Ruben RaymondAssistant Guest Services Manager
我们把车停在代客泊车处，结果车子在前一晚被人偷了。尽管酒店员工向我们保证代客泊车公司会负责赔偿损失，但酒店和代客泊车公司完全无视了我们。接待服务彻底失败了。
价格这么贵，接待服务太差了。不建议花这笔钱住在这里。还是另找地方住吧。
我的房间不干净，房间里没有浴袍，厕所很脏，浴室垃圾桶里有垃圾
周围环境非常吵闹，酒店的食物简直无法下咽。我不会向我的敌人推荐这家酒店。
Not only does Hewing do the holidays well, they provide amazing service and amenities to each and every guest.
The overall quality of the hotel and staff was poor. While the room itself is clean and on the smaller side, it had a very loud buzzing fan noise that couldn't be turned off. On contacting the front desk, the response was " we can give you a sound machine if you want". Well a sound machine will only add to the noise !!. The mattress was also extremely uncomfortable for a hotel of its "class rating". it was a spring mattress and both my wife and I kept rolling towards the center as it caved in. The final straw after an extremely uncomfortable night was when we requested our car from the valet in the morning after checking out; he pulled the car upfront and left us standing by it for a whole 15min in the cold without a key; just disappeared to get another car. I will not recommend this hotel to anyone, or keep your expectations low for a motel 8 kinda experience.
The hotel is beautiful and located in a very popular area in Minneapolis! Our room was very spacious and had very minimalistic and modern design, which I love. The only thing that I didn’t like is the fact that there is no closet and very little space to hang the clothes. It wasn’t a problem for us because we were there only one night.
The bed was very comfortable and the linens were clean and crisp
I thought for the money, the Hewing was just OK. I know it's not new anymore, but for over $300 on a weeknight, it felt like I deserved better.... service, cleanliness (the room was very clean, however), attitude. Some desk attendants were very helpful, others looked away as I struggled to adjust a luggage carrier. Literally NO ONE offered to help me take my luggage to my room. I gave the parking attendant $20 thinking he'd help me with my luggage as well as park the car, but the parking attendants are contracted out, so they are not helping you as a guest, just as the driver of a car they get to charge to park. Then entryway felt dingey, as did the hallways. Pluses: clean room, very quiet, beautiful view from rooftop, excellent location downtown. I felt for a "hipster" hotel, the vibe was lacking. I've stayed at other similar hotels downtown at a lesser price, so was hoping the Hewing was going to WOW me. Oh well.
Friendly staff, sauna rooftop hot top experience top notch! Cozy vibes. will be booking again!
The staff were very friendly, accommodating and kind. The room was clean - and spacious.