酒店回复: Dear Karina,Thank you for the kind words. We are delighted to hear that you enjoyed your stay and found the room spacious and comfortable. It is always a pleasure to know guests are fully satisfied. We look forward to welcoming you back for another great visit.Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
醉汉在走廊里徘徊。隔壁房间传来噪音。
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酒店回复: Dear SHARON,We sincerely apologize for the disturbance caused during your stay. This is certainly not the experience we want for our guests. Your safety and comfort are our top priorities, and we will look into this matter to ensure it doesn't happen again. We hope to have the opportunity to provide a more peaceful stay in the future.Sincerely, Hotel Manager
5.0分
其他
The room was clean and staff was pleasant. I left my AirPods in the room and they help me get it back. Would recommend and stay again.
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酒店回复: Dear Shikya,Thank you for staying with us. We are glad to hear that you enjoyed a clean room and pleasant service. It is wonderful that our team was able to assist in returning your AirPods. We appreciate your recommendation and look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
4.0分
其他
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The property and staff were good, my only issue with the room was that the floor was a laminate floor and it seemed to be damp(very humid )feeling in the entire room both days we were there even though the air conditioning was running what seemed to be normal. The hand towels and our shower towels that were hung up after use stayed damp the whole time and never dried . The floor was not clean completely either because I walked around once during the night in socks and they were dirty afterwards. The beds were less than comfortable as well, felt like sleeping on a piece of plywood with a thin layer of foam covering it. Not what I would expect to find in any middle to upper class hotel.
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酒店回复: Dear Scott,Thank you for sharing your experience in detail. We are glad to know you found the property and staff to be good, though we appreciate your observations about the humidity, floor cleanliness, and comfort of the beds. Your feedback highlights areas where we can improve to create a better stay for our guests, and it will be shared with our team for attention.Sincerely, Hotel Manager
5.0分
商务出差
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The service was wonderful. The staff was fantastic. The room was very clean. I was strongly recommend any of my friends family and friends to stay at the candlewood. It is a very nice hotel.
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酒店回复: Dear Guest,Thank you for your wonderful review. We are delighted to hear you enjoyed the clean room, fantastic staff, and great service. Your recommendation means so much to us, and we are glad you had such a positive stay. We look forward to welcoming you and your friends or family in the future.Sincerely, Hotel Manager
5.0分
家庭亲子
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The property and management were so polite and helpful. Room 113 could use a new toilet seat and some anti slip strips in the bathtub. Everything else was grear.
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酒店回复: Dear Mona,Thank you for your feedback. We are glad you found the property and management polite and helpful. We appreciate your comments about room 113 and will review the toilet seat and bathtub safety. It is great to hear that everything else met your expectations, and we look forward to your next stay.Sincerely, Hotel Manager
5.0分
其他
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One of our best most comfortable stays. It is a older motel. Rooms have been updated but nothing fancy, and are neat and comfortable. We had a suite and it was larger than really needed newer flooring, and had more room space than we needed in the room. Nice larger refrigerator and microwave. Very convenient to every thing. We stayed 6 days and enjoyed pool also. Would definitely stay again.
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酒店回复: Dear Dorinda,Thank you for your wonderful review! We’re thrilled to hear that you had such a comfortable stay and enjoyed the updated suite with ample space. It’s great to know that the convenient location and amenities like the larger fridge, microwave, and pool added to your experience. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager
5.0分
家庭亲子
The great thing was the price and yet it wasn't sloppy and nasty very nice definitely would stay again!
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酒店回复: Dear Stephanie,Thank you for your kind words. We are pleased you found great value in your stay and appreciated the clean and pleasant environment. It is wonderful to know your experience was enjoyable and that you would choose to stay with us again. We look forward to welcoming you back for another comfortable visit in the future.Sincerely, Hotel Manager
3.0分
其他
The clean Towel is yellow,there is some kind of hair in the clean towel when I open up
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酒店回复: Dear Guest,We are glad you chose to stay with us and appreciate your honest feedback regarding the towels. Cleanliness is very important, and your comments will be shared with our housekeeping team to ensure improvements are made for a better guest experience. Hope you will visit again.Sincerely, Hotel Manager
非常专业
酒店非常好，房间宽敞舒适，没有任何可抱怨的。
醉汉在走廊里徘徊。隔壁房间传来噪音。
The room was clean and staff was pleasant. I left my AirPods in the room and they help me get it back. Would recommend and stay again.
The property and staff were good, my only issue with the room was that the floor was a laminate floor and it seemed to be damp(very humid )feeling in the entire room both days we were there even though the air conditioning was running what seemed to be normal. The hand towels and our shower towels that were hung up after use stayed damp the whole time and never dried . The floor was not clean completely either because I walked around once during the night in socks and they were dirty afterwards. The beds were less than comfortable as well, felt like sleeping on a piece of plywood with a thin layer of foam covering it. Not what I would expect to find in any middle to upper class hotel.
The service was wonderful. The staff was fantastic. The room was very clean. I was strongly recommend any of my friends family and friends to stay at the candlewood. It is a very nice hotel.
The property and management were so polite and helpful. Room 113 could use a new toilet seat and some anti slip strips in the bathtub. Everything else was grear.
One of our best most comfortable stays. It is a older motel. Rooms have been updated but nothing fancy, and are neat and comfortable. We had a suite and it was larger than really needed newer flooring, and had more room space than we needed in the room. Nice larger refrigerator and microwave. Very convenient to every thing. We stayed 6 days and enjoyed pool also. Would definitely stay again.
The great thing was the price and yet it wasn't sloppy and nasty very nice definitely would stay again!
The clean Towel is yellow,there is some kind of hair in the clean towel when I open up