酒店回复: Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience at Sleep Inn & Suites O'Fallon MO - Technology Drive. Your satisfaction is our top priority, and it's rewarding to know that we met your expectations.Although your review was brief, it speaks volumes to us. We strive to create a welcoming and comfortable atmosphere for all our guests, and your feedback reinforces our commitment to excellence. We look forward to welcoming you back in the future and hope to provide you with another memorable stay.
3.0分
家庭亲子
Maintenance is not good. They say no house cleaning unless requested, then they wake us up knocking on the door. Beds were okay
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酒店回复: Thank you for sharing your feedback with us. We appreciate you taking the time to highlight your experience during your stay.We sincerely apologize for the inconvenience you encountered with our maintenance and housekeeping services. It is our goal to provide a restful and comfortable environment, and we understand how important proper housekeeping is to our guests. Your comments regarding the notification for cleaning and the timing of the knocks on your door are invaluable, and we will address these concerns with our team to ensure better communication and service in the future.We are glad to hear that you found the beds to be satisfactory. Thank you once again for your insights; they help us improve our services for all our guests.
5.0分
家庭亲子
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Great location with food within walking distance. Rooms were clean and comfortable and staff was helpful. Breakfast was good and checkout was super simple. Would definitely stay at this location again.
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酒店回复: Dear John,Thank you for staying with us. It's wonderful to see your positive review. I hope you liked our hospitality and enjoyed your stay. Our team is highly excited by the comment. It is an honor to host visitors like you. We look forward to welcoming you back again in the future.Sincerely, Hotel Manager
5.0分
其他
I didn’t eat the breakfast, but the girl that checked me in was super nice and when I checked out in the morning, the girl behind the desk was very friendly.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are pleased to know our team made you feel welcome during both check in and check out. Our staff takes pride in offering warm and friendly service, and it is great to hear this stood out during your stay. We have noted your comment regarding breakfast, and we will continue working with our team to enhance the overall experience. We look forward to welcoming you back for another comfortable visit.Sincerely, Hotel Manager
5.0分
其他
The room was so clean and comfortable, we had a great hot breakfast, and check-in was so simple. The price was perfect for what we experienced. Thank you!
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酒店回复: Thank you for your wonderful 10-star review! We are thrilled to hear that you found your room to be clean and comfortable, as we take great pride in maintaining high standards for our accommodations. It's fantastic to know that you enjoyed our hot breakfast and that the check-in process was simple for you. We strive to provide a seamless experience for our guests, and it’s rewarding to see that reflected in your feedback. We appreciate your kind words about the value you received during your stay, as we aim to offer an experience that meets our guests' needs at a reasonable price. Thank you once again for choosing Sleep Inn & Suites O'Fallon MO - Technology Drive. We hope to welcome you back soon!
4.0分
其他
I feel like when booking through this third party , we get less desirable rooms. We had a 3rd floor accessible room. Staff was super friendly.
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酒店回复: Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the room allocation when booking through a third party. We understand how important it is for our guests to feel comfortable and satisfied with their accommodations, and we will take your comments into consideration as we strive to enhance our services.On a positive note, we are thrilled to hear that our staff made a positive impression with their friendliness. Our team is dedicated to ensuring that all guests feel welcome and well taken care of during their stay.We hope to have the opportunity to welcome you back in the future and provide an even better experience.
2.0分
其他
I had to be moved to another room due to finding roaches in the room. I have emailed supervisor with no response
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酒店回复: Dear Tina,We are glad you chose to stay with us and appreciate the opportunity to improve. We regret the inconvenience caused and have noted your concern regarding the pest issue and the need to move rooms. We have also noted the lack of follow up and will review this with our front desk and housekeeping teams to ensure stronger communication and improved care moving forward.Sincerely, Hotel Manager
5.0分
其他
Cleanliness of the whole hotel. Nice room, comfortable beds, great staff. For a small line of hotels it was awesome!
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酒店回复: Dear Pamela,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the cleanliness of the hotel, the comfort of the beds, and the friendliness of our staff. It is great to know that our efforts to provide a welcoming and comfortable environment made your stay enjoyable. We truly appreciate your kind words and look forward to welcoming you back for another pleasant and memorable stay with us.Sincerely, Hotel Manager
3.0分
其他
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lighting in room was terrible and the water pressure in shower is something else. it took me 15 minutes to get wet and another 15 minutes to get the soap off me.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered with the lighting in your room and the water pressure in the shower. We understand how frustrating it can be when amenities do not meet expectations, especially when it affects your comfort.Your comments are invaluable to us as they help identify areas for improvement. We will certainly look into the lighting and water pressure issues to ensure they are addressed for future guests. We appreciate your insights and hope that despite these challenges, you were able to enjoy other aspects of your stay. We would love the opportunity to welcome you back and provide you with a more comfortable experience.
愉快的住宿体验。干净、安静、舒适。
格
Maintenance is not good. They say no house cleaning unless requested, then they wake us up knocking on the door. Beds were okay
Great location with food within walking distance. Rooms were clean and comfortable and staff was helpful. Breakfast was good and checkout was super simple. Would definitely stay at this location again.
I didn’t eat the breakfast, but the girl that checked me in was super nice and when I checked out in the morning, the girl behind the desk was very friendly.
The room was so clean and comfortable, we had a great hot breakfast, and check-in was so simple. The price was perfect for what we experienced. Thank you!
I feel like when booking through this third party , we get less desirable rooms. We had a 3rd floor accessible room. Staff was super friendly.
I had to be moved to another room due to finding roaches in the room. I have emailed supervisor with no response
Cleanliness of the whole hotel. Nice room, comfortable beds, great staff. For a small line of hotels it was awesome!
lighting in room was terrible and the water pressure in shower is something else. it took me 15 minutes to get wet and another 15 minutes to get the soap off me.