酒店回复: We are delighted that you found our rooms to be spacious and comfortable. We apologize that you found the pool area to be too loud, we try our best to monitor the area and offer each guest a chance to enjoy it. Please allow us to welcome you back for another great stay soon.
Room was filthy. Towel was dirty. Main bathroom in restaurant had no toilet paper in either stall
Our room which was very $$ was jn the middle of two hallways and was super noisy
Can’t stay how disappointed we were.
Waiting on hotel to offer some sort of refund
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酒店回复: Thank you for sharing your feedback with us. We are truly sorry to hear about the experience you described, as it falls far below the standards we strive to uphold.Please accept our sincere apologies for the cleanliness issues in your room and the condition of the towel. This is unacceptable, and we are addressing these concerns directly with our housekeeping team to ensure this does not happen again. We also regret that the restroom in the restaurant was not properly stocked—this should have been checked regularly, and we will be reinforcing these procedures with our staff.
2.0分
其他
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Clean but very dated & not worth the price
We arrived late and were greeted by William at the front desk, who was absolutely lovely. He was friendly, patient, and clearly doing everything on his own (phones, check-ins, food deliveries for guests, etc). Check-in took a while but he was great.
The room itself was clean, and the bed was very comfortable with fresh towels and linens. However, the hotel is extremely dated and has a musty smell. My mom has dust allergies and had a rough night, so I wouldn’t recommend it for anyone sensitive to dust. The shower was old, the TV didn’t work (even after the remote batteries were replaced), and the Kleenex box had one tissue left.
For over $200 a night, it just doesn’t feel like good value. If you’re in a pinch and only need a quick overnight, it’s fine — but if you can spend a little more, I’d suggest choosing a more updated hotel nearby.
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酒店回复: Thank you for taking the time to share your feedback. We’re very pleased to hear that William made a positive impression during your stay. He is a valued member of our team, and we will be sure to recognize him for his excellent service.We sincerely apologize that the condition of the room and certain amenities did not meet your expectations. Your comments regarding the musty smell, the outdated features, and the issues with the TV and room supplies are genuinely appreciated. This is not the experience we aim to provide, and we will be addressing these concerns with our housekeeping and maintenance teams.
4.0分
其他
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The room was clean, kind of worn but not too bad. Walls are thin or I had really loud talkers next to me but otherwise a very nice hotel. Staff was friendly and helpful.
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酒店回复: Thank you! We are so glad that you enjoyed your stay with us and found our staff to be friendly and helpful. We apologize if you experienced a noise disturbance during your stay. We hope to welcome you back for another great stay soon.
3.0分
其他
It was a nice place and the bed was fairly comfortable but it wasn’t quite as luxury as advertised. Breakfast was very good.
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酒店回复: Thank you for your feedback. We appreciate you letting us know how your stay was. We apologize that you did not find us to be quite as luxury as advertised, however we are glad that you enjoyed your stay with us. Please let us know how we may improve for your next stay at the Kensington Hotel.
1.0分
其他
The put us in an old dirty room next to other rooms that were being renovated. Dirty, outdated and loud room.
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酒店回复: We apologize that your stay was not up to our standards and your room was dirty. We are renovating throughout the hotel and hope for the chance to show you the improvements we've made in the future.
5.0分
其他
Excellent stay - staff was so friendly! Some areas need updating but the rooms were clean & the beds comfy.
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酒店回复: Thank you Adina! We are delighted that you enjoyed your stay with us and our wonderful stay. Please allow us to welcome you back for another great stay soon.
交通方便，设施陈旧，但景观维护地非常好。
我预订并支付的是行政特大号床套房。然而，办理入住时，我却只拿到了一间普通的双人床房。尽管在入住时酒店确认我预订的是行政特大号床套房，但他们对解决我的问题毫无帮助。我预订的携程网（Trip.com）只提供了Trip Coins作为补偿，或者如果我通过邮件发送银行或信用卡信息才能退款。不用说，这绝对是一次令人失望的经历，无论是酒店还是预订网站都让我很失望。我不太可能推荐这两者。
房间宽敞舒适。孩子们在泳池边太吵了。
整洁友好
Room was filthy. Towel was dirty. Main bathroom in restaurant had no toilet paper in either stall
Our room which was very $$ was jn the middle of two hallways and was super noisy
Can’t stay how disappointed we were.
Waiting on hotel to offer some sort of refund
Clean but very dated & not worth the price
We arrived late and were greeted by William at the front desk, who was absolutely lovely. He was friendly, patient, and clearly doing everything on his own (phones, check-ins, food deliveries for guests, etc). Check-in took a while but he was great.
The room itself was clean, and the bed was very comfortable with fresh towels and linens. However, the hotel is extremely dated and has a musty smell. My mom has dust allergies and had a rough night, so I wouldn’t recommend it for anyone sensitive to dust. The shower was old, the TV didn’t work (even after the remote batteries were replaced), and the Kleenex box had one tissue left.
For over $200 a night, it just doesn’t feel like good value. If you’re in a pinch and only need a quick overnight, it’s fine — but if you can spend a little more, I’d suggest choosing a more updated hotel nearby.
The room was clean, kind of worn but not too bad. Walls are thin or I had really loud talkers next to me but otherwise a very nice hotel. Staff was friendly and helpful.
It was a nice place and the bed was fairly comfortable but it wasn’t quite as luxury as advertised. Breakfast was very good.
The put us in an old dirty room next to other rooms that were being renovated. Dirty, outdated and loud room.
Excellent stay - staff was so friendly! Some areas need updating but the rooms were clean & the beds comfy.