We had four rooms. One smelled like mold and mildew and the tv did not work. None of the rooms had water to shower at night. We were told it was because too many people were bathing to just wait a little while and try again. The breakfast was cold. The pool was dirty. I do not recommend.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. Your feedback is very valuable as it helps identify areas that require additional attention from our team. It is encouraging to know your group chose our property for your stay, and your comments regarding the room conditions, breakfast, and pool cleanliness will be shared with the appropriate departments for review. Guest comfort and satisfaction remain our priority, and we appreciate your detailed input for future improvement.Sincerely, Rao PapaiahGeneral Manager.
3.0分
家庭亲子
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Keys to door didn't work, the mini fridge didn't work, most ice machines didn't work, hot water...joke. The pool stayed opened but there wasn't lights for it. Our room was clean, but our teams rooms stunk of mold and body odor. Their breakfast was decent.
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酒店回复: Dear Guest,We appreciate you sharing your experience and your thoughtful observations about your stay. It is wonderful to hear your room was clean and that you enjoyed the breakfast selection. Your feedback regarding the door keys, refrigerator, water temperature, and pool lighting has been noted for internal review to ensure improvements in these areas. Insights like yours allow the team to enhance comfort and reliability for all guests, and we truly value your perspective.Sincerely, Rao PapaiahGeneral Manager.
1.0分
其他
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Mold was all over the place(even inside picture frames had mold in them), the rooms had a terrible smell, the beds were hard, the water smelled and was brown. Would not recommend this hotel to anyone.
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酒店回复: Dear Kristi ,Thank you for visiting our hotel. We’re truly sorry to hear about the serious issues you encountered with mold, odors, bed comfort, and water quality during your stay. This is far below the standard we strive to maintain, and we deeply regret the negative impact on your experience. Your feedback is extremely important, and we will address these concerns immediately to improve the environment and ensure a safer, more comfortable stay for all our guests. We hope to welcome you back in the near futureSincerely, Rao PapaiahGeneral Manager.
1.0分
其他
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Terrible experience
Terrible experience with them. Le lady that was supposed to check me in never held me to check in. I wait 45 minutes and they never figured out so I have to hotel. Com help me to find another hotel to stay.
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酒店回复: Dear Sir, if you had come to our hotel then we certainly would have checked you in, as we had your reservation in our system. However, none of our front desk staff ever mentioned your arrival, including the night staff who knows to wait until almost 4am to change our system over to the next day. You never arrived for your reservation as far as we know and were marked in our system as such.
1.0分
家庭亲子
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This property was dirty and run down. Rust on the walls (yes on the walls), spider webs above the bed on the ceiling, toilet didn’t flush properly, fridge didn’t work, curtains and lamp shades were filthy & had blood stains. The room & property as a whole was super outdated. Bathroom ceiling was dripping brown water. Renovations needed immediately! And this was the second room we were moved to because the first room was worse. Do not stay here!!!!
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酒店回复: Dear Guest,Thank you for providing detailed feedback about your stay. Maintaining a clean, well-maintained, and comfortable environment is essential to our standards. Your observations highlight areas that are critical to guest satisfaction and safety, and they guide our ongoing maintenance and improvement efforts. We are committed to enhancing the quality of our property to ensure every guest experiences a welcoming and refreshed atmosphere. Sincerely, Rao PapaiahGeneral Manager.
3.0分
家庭亲子
Used to be the BEST hotel and is getting run down pretty fast. Rooms not near as clean as they used to be.
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酒店回复: Dear Guest,Thank you for sharing your perspective on the evolution of our property. Maintaining a high standard of cleanliness and comfort is central to our mission, and your observations highlight areas that inspire ongoing attention and care. We are committed to investing in the guest experience and preserving the qualities that have made our hotel a preferred choice. Your feedback plays a crucial role in guiding these efforts as we strive to uphold excellence with every stay.Sincerely, Rao PapaiahGeneral Manager.
3.0分
其他
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Poor Service.
It was convenient due to next door and walk to the softball tournament. But terrible service. No greeting. Very low water pressure to shower. Act of congress to get your room cleaned which didn’t get cleaned. Said had a do not disturb on my door which they got confused with my room number to the room across from me that had the do not disturb sign the whole entire time of my stay. Act of congress to get towels.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. Convenience is a key factor in our location, and we appreciate your recognition of that aspect. Feedback regarding service and room maintenance is essential as it helps us identify opportunities to enhance guest interactions and operational efficiency. We are dedicated to improving communication and responsiveness to ensure every guest enjoys a seamless and comfortable stay. Your comments contribute to our ongoing commitment to excellence.Sincerely, Rao PapaiahGeneral Manager.
3.0分
家庭亲子
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Rooms were musty, moldy smelling. Not worth the hassle to change rooms, but not pleasant either. B’fast ‘bar’ was so so; its staff seemed more interested in her phone than in her job.
Still, clearly the best choice sparse lodging options in Zachary.
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酒店回复: Dear Guest,Thank you for sharing your detailed observations regarding your stay. A fresh and inviting atmosphere is important to us, and your comments help guide our focus on room maintenance and guest service. We are pleased to hear our location remains a convenient option in Zachary. Feedback on breakfast service is valuable as we strive to balance quality offerings with attentive hospitality, ensuring each guest’s experience reflects our commitment to comfort and care.Sincerely, Rao PapaiahGeneral Manager.
1.0分
家庭亲子
I wasn’t able to check in and ended up having to cancel my reservation.
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酒店回复: Dear Guest,Thank you for sharing your experience regarding the check-in process. Smooth and efficient arrivals are important to creating a positive stay, and your feedback highlights an opportunity to enhance this aspect of our service. We appreciate your input and hope to have the chance to welcome you in the future under more favorable circumstances.Sincerely, Rao PapaiahGeneral Manager.
现在是2024年11月，这个地方太糟糕了。房间里霉味很重，有人在房间里抽烟，清洁人员也不打扫。
我入住后发现房间很脏。老实说，我觉得他们能开下去纯粹是因为周围没有其他竞争对手。太让人失望了。有图为证。
We had four rooms. One smelled like mold and mildew and the tv did not work. None of the rooms had water to shower at night. We were told it was because too many people were bathing to just wait a little while and try again. The breakfast was cold. The pool was dirty. I do not recommend.
Keys to door didn't work, the mini fridge didn't work, most ice machines didn't work, hot water...joke. The pool stayed opened but there wasn't lights for it. Our room was clean, but our teams rooms stunk of mold and body odor. Their breakfast was decent.
Mold was all over the place(even inside picture frames had mold in them), the rooms had a terrible smell, the beds were hard, the water smelled and was brown. Would not recommend this hotel to anyone.
Terrible experience
Terrible experience with them. Le lady that was supposed to check me in never held me to check in. I wait 45 minutes and they never figured out so I have to hotel. Com help me to find another hotel to stay.
This property was dirty and run down. Rust on the walls (yes on the walls), spider webs above the bed on the ceiling, toilet didn’t flush properly, fridge didn’t work, curtains and lamp shades were filthy & had blood stains. The room & property as a whole was super outdated. Bathroom ceiling was dripping brown water. Renovations needed immediately! And this was the second room we were moved to because the first room was worse. Do not stay here!!!!
Used to be the BEST hotel and is getting run down pretty fast. Rooms not near as clean as they used to be.
Poor Service.
It was convenient due to next door and walk to the softball tournament. But terrible service. No greeting. Very low water pressure to shower. Act of congress to get your room cleaned which didn’t get cleaned. Said had a do not disturb on my door which they got confused with my room number to the room across from me that had the do not disturb sign the whole entire time of my stay. Act of congress to get towels.
Rooms were musty, moldy smelling. Not worth the hassle to change rooms, but not pleasant either. B’fast ‘bar’ was so so; its staff seemed more interested in her phone than in her job.
Still, clearly the best choice sparse lodging options in Zachary.
I wasn’t able to check in and ended up having to cancel my reservation.