酒店回复: Hi Juan, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Natalie #Team6

酒店回复: Dear Jessica, thank you for your feedback! We're glad to hear that you had a good overall experience. We take cleanliness seriously, and we'll be sure to address the areas needing improvement to ensure a more comfortable stay in the future. We hope to welcome you again soon!Best Regards,Customer Care Team

酒店回复: Dear Ramzi, we're ecstatic to receive your positive rating! Thank you for choosing our hotel; we're thrilled you had such a positive experience. We look forward to having you back with us soon! Best Regards,Customer Care Team

酒店回复: Dear Janet, thank you so much for your kind words—glad to hear everything was all good during your stay! If there's ever anything we can do to make your next visit even better, just let us know. We look forward to welcoming you back soon!Best Regards,Customer Care Team

酒店回复: Dear Keyshia, thank you for bringing this to our attention, and we're truly sorry that you encountered such an unacceptable room condition—seeing roaches and feeling the need to clean the space yourself is far below the standards we expect and what any guest should experience. We are addressing this immediately with a full pest-control inspection, a deep cleaning of the room, and a review of our housekeeping checks to ensure rooms are thoroughly inspected before being assigned. Your feedback is extremely important, and we’re taking it seriously so future stays are genuinely clean, comfortable, and properly prepared. Best Regards,Customer Care Team

酒店回复: Dear Maurice, thank you for sharing your feedback. We're very sorry to hear about the pest issues you encountered in your room — this is completely unacceptable and not reflective of the standards we uphold. Please know that your comments have been shared with our housekeeping and maintenance teams to address this immediately and prevent it from happening in the future. We appreciate you bringing this to our attention. Best Regards,Customer Care Team

酒店回复: Dear Savannah, thank you for sharing this feedback, and we're truly sorry that your room did not reflect the standards you should expect from us; stained linens, wall damage, and any pest activity are completely unacceptable. We have already addressed the housekeeping lapse with our team, replaced the linen stock in that room, and scheduled a maintenance review to repair the wall issues. Our pest-control team has also been notified to carry out an immediate inspection and treatment. We appreciate you bringing this to our attention, and we’d welcome the opportunity to speak with you directly so we can ensure your next stay reflects the comfort and care you deserve.Best Regards,Customer Care Team

酒店回复: Dear Cynthia, thank you for taking the time to share your feedback. While we’re glad to hear the location was convenient for your visit, we're truly sorry for the experience you had with the room availability and the pest issue. This is far from the standard we aim to provide. Waiting two hours after check-in and then having to address the problem yourself is completely unacceptable, and we apologize that our follow-up fell short. Your comments have been shared with our management team so we can take immediate corrective action and ensure this does not happen again. We appreciate you bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team