Roaches not clean sketchy people walking around outside
点评来源 Trip.com
1.0分
家庭亲子
原文
翻译提供方：Google
太糟糕了，肮脏，有蟑螂，浴室全是排泄物，非常糟糕的体验，我要求取消并去了另一家酒店
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酒店回复: Hi Juan, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Natalie #Team6
4.0分
家庭亲子
原文
翻译提供方：Google
它需要更多的清洁，但总体来说还是不错的。
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酒店回复: Dear Jessica, thank you for your feedback! We're glad to hear that you had a good overall experience. We take cleanliness seriously, and we'll be sure to address the areas needing improvement to ensure a more comfortable stay in the future. We hope to welcome you again soon!Best Regards,Customer Care Team
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Ramzi, we're ecstatic to receive your positive rating! Thank you for choosing our hotel; we're thrilled you had such a positive experience. We look forward to having you back with us soon! Best Regards,Customer Care Team
5.0分
其他
原文
翻译提供方：Google
都好
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酒店回复: Dear Janet, thank you so much for your kind words—glad to hear everything was all good during your stay! If there's ever anything we can do to make your next visit even better, just let us know. We look forward to welcoming you back soon!Best Regards,Customer Care Team
5.0分
其他
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Bed in rooms are very low to the ground and for an ada room ( person with disabilities) it's hard to get onto a bed that low to the floor and our room had no toaster or microwave as adveradvertised I n appin aicroeatoaster
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酒店回复: Dear Norma, thank you for your feedback. We apologize for the inconvenience with the low bed in the ADA room and the missing toaster and microwave, which should have been available as advertised. Your comments have been shared with our management team to ensure future ADA rooms better meet accessibility needs and advertised amenities are consistently provided.Best Regards,Customer Care Team
1.0分
家庭亲子
Hot plate had no knobs and didn't work. Was told would move me next day but didn't and spent rest of my time in a room with very little a/c
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酒店回复: Dear Lazara, thank you for sharing your experience with us. We sincerely apologize for the inconvenience you experienced with the hot plate and air conditioning. We strive to ensure all appliances are fully functional and rooms are comfortable, and it’s clear we fell short during your stay. We appreciate your feedback and will address these maintenance and follow-up issues with our team to prevent future occurrences.Best Regards,Customer Care Team
2.0分
商务出差
Cockroaches everywhere ughhh staff is friendly though… would not want to stay here again
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酒店回复: Dear Lynora, thank you for sharing your feedback. We sincerely apologize for the pest issues you experienced, as this is far below the standard we strive to maintain. Your feedback has been shared with our housekeeping and pest control teams to address this immediately. We’re glad to hear our staff was friendly, and we appreciate your input as it helps us improve for future guests. We hope you will give us another chance to restore your faith in our hotel and hospitality.Best Regards,Customer Care Team
1.0分
情侣出游
Roaches as soon as I walked in the room.
Roaches everywhere:floor,headboard, shower tub, curtains etc.
You get what you pay for.
Never again
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酒店回复: Dear Hana, thank you for your valuable feedback. We sincerely apologize for the unacceptable condition you encountered in your room. Your experience does not reflect the standards we strive to maintain, and we are taking immediate action to address pest control and ensure thorough inspections so that all future guests enjoy a clean and comfortable environment. We hope you will give us another chance to restore your faith in our hotel and hospitality.Best Regards,Customer Care Team
1.0分
其他
Does not even look like the images
It was filthy disgusting roaches everywhere and it stinked so bad.
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酒店回复: Dear Martha, thank you for your valuable feedback. We’re very sorry to hear about the severe cleanliness issues and pest problems you experienced. This is unacceptable and not the standard we strive for. We have immediately alerted our pest control and housekeeping teams to investigate and take corrective actions. We appreciate you bringing this to our attention and are committed to making the necessary improvements to ensure a clean and comfortable environment for all guests.Best Regards,Customer Care Team
好几个房间都有蟑螂，没有微波炉，也没有毯子，用盘子和厨具还要收费，前台服务员态度很差。
Roaches not clean sketchy people walking around outside
太糟糕了，肮脏，有蟑螂，浴室全是排泄物，非常糟糕的体验，我要求取消并去了另一家酒店
它需要更多的清洁，但总体来说还是不错的。
好的
都好
Bed in rooms are very low to the ground and for an ada room ( person with disabilities) it's hard to get onto a bed that low to the floor and our room had no toaster or microwave as adveradvertised I n appin aicroeatoaster
Hot plate had no knobs and didn't work. Was told would move me next day but didn't and spent rest of my time in a room with very little a/c
Cockroaches everywhere ughhh staff is friendly though… would not want to stay here again
Roaches as soon as I walked in the room.
Roaches everywhere:floor,headboard, shower tub, curtains etc.
You get what you pay for.
Never again
Does not even look like the images
It was filthy disgusting roaches everywhere and it stinked so bad.