Waitress in the bar area she was very rude & it was bought up to the shift manager! UNACCEPTABLE FOR HER TO COME OVER TO OUR TABLE AND TELL US WE WAS BEING TO LOUD IN A RESTAURANT/BAR WITH LOUD MUSIC AND OTHER LOUD TABLES AROUND US! MY WAITRESS TOLD US TO JUST IGNORE HER NOBODY SAID ANYTHING TO HER ABOUT US BEING LOUD $1800 DOLLARS LATER!
酒店回复: I have shared your feedback with the restaurant leadership team
3.0分
家庭亲子
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This review is more so about the management staff Nichola. There was a mix up in dates and I had booked this hotel at a non refundable rate via *******. I called ******* to see if they could consult with the manager at the Pendry for a cancellation. When ******* contacted the Pendry they spoke with Nichola and she declined the request for cancellation. I kept my reservation based on this decision and arrived at the property the day that was booked.
My stay with my family was remarkable, thanks to Brittany at the front desk. She is truly a gem with a positive attitude and demonstrates wonderful customer service.
When I received my final bill at check out there were additional charges on the bill that I did not apply to my bill because the room was paid for prior to arrival. Brittany got the manager involved, Nichola, and instead of seeing the error and correcting it, Nichola went back and forth with me and blamed *******. There was clearly an error within the billing due to ******* and the Pendry, but as a customer that has nothing to do with me. As a manager, she should’ve saw the error, corrected the issue with me (the customer) and handled the problem with ******* on the back end. I didn’t appreciate the lack of accountability and lack of customer service approach Nichola took. The Pendry is a lovely hotel, the overall customer service did not match to me.
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酒店回复: Dear Ms. Herring,Thank you for sharing your feedback. I truly appreciate it and view it as a valuable learning opportunity. My intention is always to ensure that all our guests have the best possible experience, and I sincerely apologize for the inconvenience you encountered.Warm regards,
3.0分
情侣出游
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We paid an upgrade with balcony but you cannot use it because the waterfront is so smelly. You do not want to sit outside.
The hotel is nice but so NOISY. It is a very young area with lost of partying and limited nicer restaurants around. We got woken up at midnight 3:00am and 5:30 am by partners screaming.
NO thank you
The hotel breakfast was the worse salmon Florentine, it tasted like vineger. I didn't,t even eat my salad. 77$ for 7 breakfast was a waste.
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酒店回复: Thank you for your feedback, I will share your feedback with the restaurant manager.
5.0分
其他
Exceptionally thoughtful staff, amazing shower + tub, super clean room and peaceful. :)
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酒店回复: Thank you for great feedback. We look forward to hosting you again soon.
地段非常好，在内港，周围餐饮挺多，我们定了套房，有2间卫生间非常好，房间能见海港全景。酒店设计新颖，无边泳池视角直接与海港衔接。唯一不方便停车，由于中心地段周围都是限时。酒店餐饮也不错，晚上有钢琴伴唱，10:30左右结束。
超级赞很有历史感
绝对令人惊艳的酒店。房间漂亮又干净。酒店本身也美轮美奂，设计精美。这是我们第三次入住，我们还会继续在这家奢华的酒店犒劳自己。工作人员非常友好热情，乐于助人。迫不及待地想再次入住！
就价格而言，我什么都不喜欢。没有咖啡杯，空调延迟，没有Netflix之类的服务，淋浴也堵不住水。浴室地板湿漉漉的。就这些问题来说，价格实在太贵了。
这可能是我住过的最令人失望的酒店之一，甚至可以说是最令人失望的一次。我们直到下午4:30才能进入房间，而入住时间是下午3点。泳池浴室的皂液器坏了，从台面上掉了下来；泳池边的沙拉根本没切好，生菜又湿又蔫；整个入住期间，房间里的马桶水都是棕色的；房间里的电话坏了；客房服务无法提供我们点的菜（肉丸英雄）；送来4个人的餐点时，只提供了一套餐具。我还能继续说下去。考虑到网上的描述和价格，这真是太令人失望了。
皮奥尔地区
Waitress in the bar area she was very rude & it was bought up to the shift manager! UNACCEPTABLE FOR HER TO COME OVER TO OUR TABLE AND TELL US WE WAS BEING TO LOUD IN A RESTAURANT/BAR WITH LOUD MUSIC AND OTHER LOUD TABLES AROUND US! MY WAITRESS TOLD US TO JUST IGNORE HER NOBODY SAID ANYTHING TO HER ABOUT US BEING LOUD $1800 DOLLARS LATER!
This review is more so about the management staff Nichola. There was a mix up in dates and I had booked this hotel at a non refundable rate via *******. I called ******* to see if they could consult with the manager at the Pendry for a cancellation. When ******* contacted the Pendry they spoke with Nichola and she declined the request for cancellation. I kept my reservation based on this decision and arrived at the property the day that was booked.
My stay with my family was remarkable, thanks to Brittany at the front desk. She is truly a gem with a positive attitude and demonstrates wonderful customer service.
When I received my final bill at check out there were additional charges on the bill that I did not apply to my bill because the room was paid for prior to arrival. Brittany got the manager involved, Nichola, and instead of seeing the error and correcting it, Nichola went back and forth with me and blamed *******. There was clearly an error within the billing due to ******* and the Pendry, but as a customer that has nothing to do with me. As a manager, she should’ve saw the error, corrected the issue with me (the customer) and handled the problem with ******* on the back end. I didn’t appreciate the lack of accountability and lack of customer service approach Nichola took. The Pendry is a lovely hotel, the overall customer service did not match to me.
We paid an upgrade with balcony but you cannot use it because the waterfront is so smelly. You do not want to sit outside.
The hotel is nice but so NOISY. It is a very young area with lost of partying and limited nicer restaurants around. We got woken up at midnight 3:00am and 5:30 am by partners screaming.
NO thank you
The hotel breakfast was the worse salmon Florentine, it tasted like vineger. I didn't,t even eat my salad. 77$ for 7 breakfast was a waste.
Exceptionally thoughtful staff, amazing shower + tub, super clean room and peaceful. :)