酒店回复: Dear Jason,It's disheartening that our accommodations failed to meet your standards and you chose not to stay with us. Your feedback is important and helps us to determine where we need to focus our efforts to improve our guest experience. We are grateful for your constructive comments, and we hope you decide to revisit us someday.
酒店回复: Dear Robert,It's wonderful to know that Ali offered friendly service; however, we are sorry about the key card experience and that the follow-up with the front desk fell short of expectations. You can be assured that we are taking this matter seriously. It has been shared internally to help reduce the likelihood of similar interactions occurring again, and our team will strive to be more responsive should a situation arise in the future.
酒店回复: Dear Hillary,We regret that our property fell short of online expectations. Your feedback about the lobby's condition is invaluable, and we will ensure our team works to create a more welcoming environment upon guests' arrival. Additionally, we encourage you to connect with your financial institution for the latest updates on the refund process. Should you need further assistance, please feel free to reach out offline.
酒店回复: Dear Randy,While we're pleased the room was satisfactory, we understand that you had concerns during your visit. Rest assured, our housekeeping team will work to freshen the spaces on the first floor, and our front desk has been informed about providing information at check-in. We appreciate your feedback and hope to offer a better experience in the future.
服务非常热情,价钱非常合适。
这家酒店满足了我们这次旅行的需求。如果你对出入安全比较敏感,那我不太推荐这里。酒店就在高速公路旁边的一个卡车停靠站附近,建筑的门是不安全的。
当然,酒店贴了告示,希望客人从前门进入。但如果你带着宠物或带着孩子,谁会愿意选择从离房间最远的那扇门进去呢?
总之,这里非常吵,我想大概很适合用来训练狗保持冷静吧。
还好
简直糟透了。我们最终没住下来,酒店也不退还房费,连后两晚的房费都不退……我们可是订了三晚!简直无法接受!!!怎么能少了没住的几晚还要收费呢?这家酒店简直令人作呕,床上污渍斑斑,床单破损,烟雾报警器也没有。这样的例子不胜枚举。而且工作人员也很粗鲁!至少有两晚不退房费?哇!我建议你还是另找一家住吧。
走进大厅,一股浓烈的香烟味扑鼻而来,大厅非常昏暗。酒店安排我们住在一楼大厅外的一间无烟房间,房间里弥漫着香烟味。窗帘掉在地上,污迹斑斑。浴帘上有长长的黑发,好像从来没有换过干净的。桌子上放着一只用过的清洁手套。电视必须插上电源再拔掉才能开关。更糟糕的是,晚上 10 点 30 分,客房服务员挨家挨户敲门,试图进入房间。透过薄薄的墙壁,我听到一个女人进入了几个有人的房间。我试着进了我的房间,幸运的是我的门闩锁上了。然后,整个晚上,我能听到的只有工人们和其他人(房客或朋友)在走廊里走来走去喊叫,再加上浓重的香烟味,就好像他们在走廊里走来走去吸烟一样。真是太可怕了。我和孩子的衣服都留在那里,散发着难闻的香烟味。我应该让他们付250美元的抽烟押金!这个地方需要关闭并翻新。
体验不太好。阿里人很好,但我们遇到了一个问题,早上6点有人打开了我房间的门。他们不知怎么地有一张可以开门的钥匙卡,幸好我锁上了门锁,所以他们没进来。我把这个问题反映给了前台,但他们没有提供任何实质性的解决方案。
当我们到达时,酒店看起来和照片上完全不一样,有多个破损的窗户,外面散落着垃圾和杂物,大厅里工作的人在里面抽烟,我们决定不住在那里,并要求退款,但至今仍未收到退款
巴特住宿
房子外观看起来很破旧。一楼弥漫着烟味。入住时,房东没有提供任何住宿信息!房间还行,很干净,就是有点小。
房间舒适干净。电视坏了。我联系了前台,他们说技术人员会上门检查。但他们一直没来。客户满意度很差。
工作人员非常努力,确保所有客人都满意。干净整洁,没有多余的装饰,但价格实惠,非常舒适。