酒店回复: Lamentamos sinceramente que esta vez su experiencia no haya estado a la altura de sus expectativas ni de nuestros estándares habituales. Agradecemos mucho que nos lo haya hecho saber y, sobre todo, que nos haya brindado su preferencia en varias ocasiones. Vamos a revisar este caso con nuestro equipo de limpieza para asegurarnos de que no vuelva a suceder. Su confianza es muy importante para nosotros, y esperamos tener la oportunidad de recibirle nuevamente y brindarle la calidad que usted espera y merece.
酒店回复: We're sorry to hear that your stay wasn't as pleasant as expected. Please note that we offer housekeeping services daily or upon request. We appreciate your feedback and will use it to help improve our guest experience.
酒店回复: Dear Steven Thank you for sharing your feedback with us. We're truly sorry to hear that the bed did not meet your expectations. We understand how important a comfortable sleep experience is, and we regret that the bed caused you discomfort as time went on.Please accept our sincerest apologies for this inconvenience. We are currently reviewing the condition of our mattresses to ensure they provide the support our guests deserve. Your experience helps us improve, and we’re grateful for your honesty. If there’s anything else we can do to make it right, please don’t hesitate to reach out. We’d love to have the chance to welcome you back and offer you a more comfortable experience.Warm regards
4.0分
其他
原文
翻译提供方：Google
一切都很好，可惜的是没有包含早餐，而这个价格应该是包含早餐的。
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that everything was to your satisfaction during your stay.We truly appreciate your comment regarding breakfast. We understand how important it is to our guests, and your suggestion is noted. While breakfast isn’t currently included in all of our rates, we do offer packages that include it, and we’re always reviewing our offerings to ensure they reflect the value our guests expect.We hope to have the opportunity to welcome you back in the future—and perhaps next time, we can help find a rate that includes breakfast for a more seamless experience.
酒店回复: Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay and that our team was able to make your visit comfortable and memorable.Your feedback truly means a lot to us and serves as great motivation for our staff to continue delivering excellent service. We hope to have the pleasure of welcoming you back again soon.
5.0分
家庭亲子
原文
翻译提供方：Google
没有垃圾袋，但其他一切都很好。
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酒店回复: Dear Ricardo,Thank you so much for your kind words and wonderful review! We’re thrilled to hear that you enjoyed your stay with us and that our team was able to make your visit comfortable and memorable.Your feedback means a lot to us and motivates us to continue providing the best possible service. We truly appreciate you choosing our hotel and hope to welcome you back again soon!
浴室清洁工作做得不好，淋浴仍然很脏，我曾在那里住过几次，因为我真的很喜欢那里的干净，但这次我对他们的清洁标准如此之低感到失望。
工作人员满足了我们的需求。由于维修问题，我们换了三次房间。第一个房间的淋浴坏了，浴缸排水不畅。第二个房间的空调也坏了。第三个房间噪音太大，我们最终住进了一张特大床。双室套房。工作人员非常热情周到，但场地需要一些重大的升级和维护工作。“菜单”上有一些更好的选择。像炸薯条或玉米片这样简单的食物总比硬薯条和无味的奶酪酱要好。酒吧的扁面包和披萨，一开始的份量就很差。如果不是工作人员的热情，我们不会再来了！Chasity、Alex 和 Abraham。
住一晚还可以，因为第二天晚上他们就不打扫房间了。
有人告诉我我没有提出要求，但即使我提出了要求，这也是第一家询问我是否需要打扫房间的酒店。
不错的酒店，很喜欢房间家具的布置，不像大多数酒店房间那样普通。缺点是床，刚躺下时感觉很好。但躺下一段时间后，你会感觉自己沉到了床中间。
一切都很好，可惜的是没有包含早餐，而这个价格应该是包含早餐的。
员工很棒，房间干净，设施也很棒。我来这里通常住万豪酒店，但以后还会再来坎布里亚。
我们真的很喜欢这家酒店，它非常舒适，除了因为地板是木头做的，当人们走路时你会听到从一层楼到另一层楼的很多噪音，我们还要求一间适合残疾人士入住的房间，浴室也很差。非常不实用，他们没有椅子。我们不得不去给我残疾的儿子洗澡。另一个地方但是这家酒店非常好而且位置很好。不含早餐，大堂也没有咖啡，但房间里有。工作人员非常友好。您对我评价最高的酒店有什么看法？大露露
我在坎布里亚酒店住得很愉快。工作人员非常友好。酒店的设施非常适合我的商务旅行。
非常好
酒店非常好，工作人员非常周到。
没有垃圾袋，但其他一切都很好。