The staff was amazing, there for anything the area had any kind of dining or bars within walking distance.
4.0分
朋友出游
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Breakfast was very Good and cost effective.
Cleaning not done for 2 days until i requested
It would have been good to have Microwave oven in the Studio rooms
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酒店回复: Hello Olubiyi,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our breakfast offerings and found them to be a great value — it's always rewarding to know when our efforts to provide quality and affordability are appreciated.We sincerely apologize for the delay in housekeeping service during your stay. That’s not the standard we aim to uphold, and we’ve addressed this with our team to ensure more consistent service moving forward.We also appreciate your suggestion regarding the microwave oven in our Studio rooms. Guest feedback like yours helps us identify opportunities to enhance comfort and convenience, and we’ll be sure to share this with our management team for future consideration.Thank you again for your valuable input. We hope to welcome you back for an even better experience next time.Warm regards,
1.0分
其他
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Housekeepers did not clean to do clean the room on the second night or a day completely ran out of toilet paper. After a request in toilet paper and it didn’t come.
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酒店回复: Hello Mrs. Leckie,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your stay — especially regarding the missed housekeeping service and the delay in fulfilling your request for toilet paper.This is not the level of attentiveness we strive to provide, and we understand how frustrating it must have been to go without basic essentials. We’ve addressed your concerns with our housekeeping and front desk teams to ensure better communication and responsiveness moving forward.Your feedback is incredibly valuable, and we’re committed to making improvements so that future stays are more comfortable and seamless. We hope you’ll consider giving us another opportunity to provide the quality experience you deserve.Warm regards,
5.0分
其他
Nice little hotel! Close to lots of parking options and walkable to the harbor! Staff was very friendly!
2.0分
家庭亲子
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I was traveling alone with 2 children. We waited an hour and 30 minutes for breakfast at the restaurant. The food plates came out one at a time 15 mins apart. It seemed very short staffed with awful customer service. We stayed 2 nights and ended up checking out at 4:30 am Monday morning after two calls to the front desk asking for them to address the guests partying and screaming/fighting/slamming doors/smoking with music and TV blasting so loud it was rattling the wall in our room. Front desk lady said she warned guests to quiet down or they would have to leave. This never happened and the noise was impossible to sleep through the entire night so we checked out and drove 4 hours home on no sleep. We were not offered any kind of discount for the inconvenience. I did ask to be switched to another room but was told we would still hear the noise from what was available since these guests were up roaming the floor all night.
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酒店回复: Hello Mrs. Crane,Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced during your stay, especially while traveling alone with children — your comfort and peace of mind should never have been compromised.We’re truly sorry for the extended wait and disjointed service you encountered at our restaurant. It’s clear that we fell short in delivering the attentive and timely experience you deserved, and we’re actively working with our team to address staffing and service standards.More importantly, we deeply regret the disruption caused by other guests and the lack of resolution despite your repeated calls to the front desk. No guest should have to endure such noise and discomfort, especially overnight. We understand how upsetting and exhausting this must have been, and we’re reviewing our response protocols to ensure situations like this are handled swiftly and effectively in the future.Your feedback regarding the lack of alternative room options and the absence of any compensation has been noted and will be shared with management for further review. We want every guest to feel heard and valued, and we’re committed to making improvements based on your experience.We appreciate you bringing these issues to our attention and hope you’ll consider giving us another opportunity to provide the restful, welcoming stay you deserve.Warm regards
4.0分
其他
Just was disappointed that there wasn’t a fridge or microwave in the room for the price I paid,
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酒店回复: Hello Mr. DavisThank you for sharing your thoughts with us. We’re sorry to hear that your room didn’t meet your expectations, particularly regarding the absence of a fridge and microwave. We understand how important those amenities can be — especially when considering the value of your stay.While not all of our rooms are equipped with these features, we’re always looking for ways to improve our offerings and better align with guest needs. Your feedback is incredibly helpful, and we’ll be sure to share it with our management team as we evaluate future upgrades.We truly appreciate you choosing to stay with us and hope to have the opportunity to provide a more comfortable and convenient experience next time.Warm regards,
4.0分
其他
I really enjoyed my stay at the Sonesta, staff were nice, helpful, and down to earth.
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酒店回复: Hello Mr. Harrington,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at Sonesta and that our team made a positive impression. Providing friendly, down-to-earth service is something we take great pride in, and it’s wonderful to know it made your visit memorable.We truly appreciate you choosing to stay with us and hope to welcome you back again soon for another great experience.Warm regards,
5.0分
其他
dirty face cloth left in shower. resulted in musty room smell.
我把车停在酒店的停车场后就去参加第一个活动了。晚上9点多回来的时候，车库门已经关了，我只好把车停在另一个停车场。退房的时候，那个停车场收了我74美元。这还不包括原来那个停车场的25美元。所以这个周末停车费一共是99美元，而且非常不方便。
服务和房间都很好。我特别喜欢淋浴的水量和水压。
台灯都放不稳，水龙头松动没拧紧，留了个半边孔，水能从那儿漏下去。扶手椅的一个扶手掉了。跟前台反映了两次，但一直没人维修或更换。这是409房间的情况。
The staff was amazing, there for anything the area had any kind of dining or bars within walking distance.
Breakfast was very Good and cost effective.
Cleaning not done for 2 days until i requested
It would have been good to have Microwave oven in the Studio rooms
Housekeepers did not clean to do clean the room on the second night or a day completely ran out of toilet paper. After a request in toilet paper and it didn’t come.
Nice little hotel! Close to lots of parking options and walkable to the harbor! Staff was very friendly!
I was traveling alone with 2 children. We waited an hour and 30 minutes for breakfast at the restaurant. The food plates came out one at a time 15 mins apart. It seemed very short staffed with awful customer service. We stayed 2 nights and ended up checking out at 4:30 am Monday morning after two calls to the front desk asking for them to address the guests partying and screaming/fighting/slamming doors/smoking with music and TV blasting so loud it was rattling the wall in our room. Front desk lady said she warned guests to quiet down or they would have to leave. This never happened and the noise was impossible to sleep through the entire night so we checked out and drove 4 hours home on no sleep. We were not offered any kind of discount for the inconvenience. I did ask to be switched to another room but was told we would still hear the noise from what was available since these guests were up roaming the floor all night.
Just was disappointed that there wasn’t a fridge or microwave in the room for the price I paid,
I really enjoyed my stay at the Sonesta, staff were nice, helpful, and down to earth.
dirty face cloth left in shower. resulted in musty room smell.