酒店回复: Dear Bradley,Thank you for sharing your thoughts on your recent stay with us at the Marina Bay Hotel & Suites, Ascend Collection. I am so pleased that you enjoyed your stay and I certainly hope that you will choose to stay with us on your next visit to the area.
5.0分
其他
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The hotel was decorated beautifully. Staff was so friendly. Best sleep I’ve had in years. !! Parking is convenient, the rooms are very spacious and I am so glad I chose this hotel for my first visit to the island. I will definitely be back next year.
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酒店回复: We are so happy to see you enjoyed everything. We thank you for staying with us, it was a pleasure. We look forward to seeing you again in the future!
5.0分
其他
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Our stay was excellent. The hotel was convenient, clean and had all the amenities I needed. The pool was the perfect temperature, breakfast was good and it was easy to get anywhere on the island. I would definitely stay here again.
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酒店回复: Thank you so much for your positive feedback. We are happy to see everything was to your satisfaction and that you enjoyed your stay with us. We hope to accommodate you again in the future!
4.0分
其他
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Very nice stay.
Beautiful hotel & property.
Breakfast was okay.
John the hotel cook was great! Very welcoming, friendly & helpful with his suggestions on sightseeing!
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酒店回复: Thank you for taking the time to leave feedback on your recent stay. We value your comments and will be sure to share them with our staff. We hope to see you again soon.
3.0分
家庭亲子
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Pros: Updated lobby, view beyond the pool is beautiful. Close to/in town. Cons: The air conditioner was so loud we could not leave in on to sleep. Not clean, mold on the curtain above the window. Restaurant/bar, sign indicated it was open until 10pm. No service available. Breakfast was not good, powdered eggs, no fresh fruit, minimal healthy choices.
We stayed 1 night. Hotel is average at best.
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酒店回复: Thank you for taking the time to leave us feedback on your recent stay. Rest assured your feedback will be used to continue to strive for exemplary service. We are always looking for ways to continually improve guest satisfaction and thank you for your time. As we continue to improve we hope that we get the chance to offer you the stellar experience you deserve.
4.0分
其他
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My husband and stayed here to celebrate our 40th Anniversary. I chose this hotel because of the other great reviews. Everything stood up to the test. This place is gorgeous and mostly clean. The staff is wonderful and friendly. The pool and fire pits were nice. The only reason I held back a star was our room was infested with ants. We didn't notice how bad it was until the last morning. At first we noticed one or two but by the third day it became clear that there was a much bigger problem. When we checked out we notified the staff. They apologized profusely. We live in Virginia and know that ants can be hard to keep under control. All in all it was fantastic! Thank you. We will likely be back.
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酒店回复: Thank you so much for choosing to celebrate your 40th Anniversary with us and for sharing your experience. We’re delighted to hear you enjoyed the beauty of our property, the pool and fire pits, and that our team made you feel welcome.We truly apologize for the issue you encountered with ants in your room. While we do take preventative measures, we know how persistent nature can be at times, and we appreciate you bringing this to our attention so we can address it immediately.We’re glad to know this didn’t overshadow your overall stay and that you’re considering returning. We would love the opportunity to welcome you back and ensure your next visit is flawless.Warm regards,
3.0分
情侣出游
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We found the staff to be fairly unfriendly. Our first room we checked into had a bathroom door that locked me into the bathroom, minutes into settling in. No apologies. The staff was unsmiling (except for one gentleman) and seemed put upon. No maid service our last night there. The cafe was also unfriendly and unwelcoming.
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酒店回复: We’re sorry to hear you did not enjoy your stay. However, your comments do not reflect the way we treat our guests. Our team works hard to provide a welcoming atmosphere, and any maintenance issue (such as a bathroom door) is addressed promptly when brought to our attention. We also make every effort to accommodate housekeeping requests and ensure the café is a friendly space for all. While we respect all feedback, we stand by the professionalism and dedication of our staff.
4.0分
其他
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1 Night at Marina Bay
Easy check-in, spacious room, nice balcony view. The bed sheets were slightly stained in areas and not that comfortable. The concierge on duty was always available and nice. Driving distance from the nearest beach, and walking distance from a few local restaurants.
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酒店回复: Thank you for sharing your experience with us. We’re glad you enjoyed our easy check-in process, spacious rooms, and balcony views, as well as the helpful service from our concierge. We’re sorry to hear about the issue with the bed sheets and the comfort level — your feedback will be shared with our housekeeping team to ensure improvements. We appreciate your mention of our convenient location near local dining and the beach, and we hope to welcome you back for an even better stay next time.
5.0分
家庭亲子
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staff was kind and accommodating. Location was great - walkable to town, the carnival and Assateague island was close by (driving). Ample parking. Pool was nice but we did not go to the pool.
Breakfast, average.
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酒店回复: Thank you for your kind words about our staff and location. We’re glad you enjoyed the convenience of being close to town, the carnival, and Assateague Island, as well as our ample parking. We’re happy to hear you found the pool inviting, even if you didn’t get a chance to use it. We appreciate your feedback on breakfast and will continue working to improve our offerings. We hope to welcome you back for another stay soon!
1.0分
其他
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Roomed smelled horrible
Room had a very strong chemical odor. It was hard to breathe. We could not stay there. We were switched to a room, but lost the suite with the balcony and water view that we paid for. Breakfast was disappointing too.
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酒店回复: I'm really sorry to hear about the issues you faced during your stay. A strong chemical odor in the room is definitely not something we want our guests to experience, and I sincerely apologize for that. I understand how frustrating it must have been to lose the suite with the balcony and water view, especially after paying for it. Your feedback about the breakfast is also noted, and we’ll look into improving that offering. We do hope you'll give us another chance in the future, as we'd love the opportunity to provide you with a more comfortable stay."
房间很大，价格合理。停车场里有电动汽车充电器，这是意想不到的福利。
The hotel was decorated beautifully. Staff was so friendly. Best sleep I’ve had in years. !! Parking is convenient, the rooms are very spacious and I am so glad I chose this hotel for my first visit to the island. I will definitely be back next year.
Our stay was excellent. The hotel was convenient, clean and had all the amenities I needed. The pool was the perfect temperature, breakfast was good and it was easy to get anywhere on the island. I would definitely stay here again.
Very nice stay.
Beautiful hotel & property.
Breakfast was okay.
John the hotel cook was great! Very welcoming, friendly & helpful with his suggestions on sightseeing!
Pros: Updated lobby, view beyond the pool is beautiful. Close to/in town. Cons: The air conditioner was so loud we could not leave in on to sleep. Not clean, mold on the curtain above the window. Restaurant/bar, sign indicated it was open until 10pm. No service available. Breakfast was not good, powdered eggs, no fresh fruit, minimal healthy choices.
We stayed 1 night. Hotel is average at best.
My husband and stayed here to celebrate our 40th Anniversary. I chose this hotel because of the other great reviews. Everything stood up to the test. This place is gorgeous and mostly clean. The staff is wonderful and friendly. The pool and fire pits were nice. The only reason I held back a star was our room was infested with ants. We didn't notice how bad it was until the last morning. At first we noticed one or two but by the third day it became clear that there was a much bigger problem. When we checked out we notified the staff. They apologized profusely. We live in Virginia and know that ants can be hard to keep under control. All in all it was fantastic! Thank you. We will likely be back.
We found the staff to be fairly unfriendly. Our first room we checked into had a bathroom door that locked me into the bathroom, minutes into settling in. No apologies. The staff was unsmiling (except for one gentleman) and seemed put upon. No maid service our last night there. The cafe was also unfriendly and unwelcoming.
1 Night at Marina Bay
Easy check-in, spacious room, nice balcony view. The bed sheets were slightly stained in areas and not that comfortable. The concierge on duty was always available and nice. Driving distance from the nearest beach, and walking distance from a few local restaurants.
staff was kind and accommodating. Location was great - walkable to town, the carnival and Assateague island was close by (driving). Ample parking. Pool was nice but we did not go to the pool.
Breakfast, average.
Roomed smelled horrible
Room had a very strong chemical odor. It was hard to breathe. We could not stay there. We were switched to a room, but lost the suite with the balcony and water view that we paid for. Breakfast was disappointing too.