酒店回复: Dear Ivan, thank you for your feedback—we truly appreciate the details you’ve shared. We understand that having only part of the room updated felt odd, and we will work on ensuring consistency in our renovations. The presence of bugs is unacceptable, and we are taking immediate action with pest control to resolve this issue. For noise disturbances, we encourage guests to report excessive noise to the front desk so our staff can promptly address the situation. Additionally, we will reinforce quiet hours to ensure a more restful stay for all guests. Your experience is important to us, and we will work to improve in these areas. We hope you’ll consider giving us another chance in the future.Best Regards,Customer Care Team

酒店回复: Dear guest, thank you for sharing your feedback. We apologize for the initial smell in your room and appreciate your understanding. We strive to maintain a fresh and welcoming environment, and we’ll review our cleaning products to ensure they align with guest preferences. We're glad that an air freshener helped, and we hope to offer you a more pleasant experience during your next stay. Thank you again for bringing this to our attention!Best Regards,Customer Care Team

酒店回复: Dear Guest, We apologize for the inconvenience you experienced during your stay and appreciate you bringing these concerns to our attention. Please know that guest safety is a top priority, and we will address the issues you've mentioned with the relevant departments for improvement. Your feedback helps us enhance our services for all guests in the future.

酒店回复: Dear William, thank you for taking the time to share your experience—we're truly sorry to hear that our housekeeping service did not meet expectations during your stay. This is certainly not the standard we aim to provide, and we appreciate you bringing it to our attention. We’ve since reviewed our cleaning checklist with the team and implemented mid-stay room checks to ensure all essentials—like fresh linens, towel replenishment, and full bathroom and trash service—are completed without guests needing to follow up. Your comfort and convenience are important to us, and we’re grateful for the opportunity to improve.Best Regards,Customer Care Team

酒店回复: Hello Candice,We appreciate you sharing your feedback with us. We encourage guests to reach out to us directly with any concerns during their stay so we can address them promptly. Our team strives to maintain a high standard of cleanliness in all areas of the hotel. Your comments will be shared with the appropriate department for further review.

酒店回复: Hello kendra, We apologize for any inconveniences you experienced during your stay. Your feedback is valuable to us for future improvements. We recommend reaching out to our management team directly to address any concerns further.