酒店回复: Dear Lena,Thank you for sharing your feedback about your recent stay with us. we are glad to hear that your experience was generally positive and we appreciate your comments.we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future
3.0分
情侣出游
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This property is under renovations, which was not mentioned. The lobby smelled musty there was dirt and debris from construction on the floors. No dining room or pool available and breakfast was grab and go. The only bright was the lovely woman running the front desk. She was fabulous.
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酒店回复: Hello Jennifer,Thank you for your feedback regarding your recent stay. We appreciate your understanding as we work on renovations to enhance our property for future guests. We're glad to hear that you had a positive experience with our front desk staff, and we will make sure to pass along your kind words. Your comments about the lobby conditions and dining options will be noted as we continue to improve our guest experience. We hope you consider staying with us again in the future to see the updates we've made.
1.0分
其他
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It’s was dirty breakfast was horrible the one front desk lady was nice the one at check out was mean and screamed at me in front of my kids as we were walking out and told me I was on the ban list because we were in the pool past hours this hotel is a joke we had to move rooms because the first one was disgusting don’t waste your money staying here!!!!
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酒店回复: Hello Destinee,Thank you for sharing your feedback regarding your stay. We take guest experiences seriously and appreciate your comments on both the cleanliness and service at the front desk. This will help us identify areas for improvement. We strive to provide a welcoming atmosphere for all guests, and your input is invaluable in achieving that goal. We hope you find accommodations that better meet your expectations in the future.
2.0分
其他
Hotel was in the middle of remodeling. Very bad smell of mildew. The room was clean but that was the only plus.
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酒店回复: Hello Robin,Thank you for sharing your feedback regarding your recent stay. We appreciate your acknowledgment of the cleanliness of your room. Your comments about the remodeling and odors will be shared with the appropriate team for consideration as we strive to enhance our guest experience in the future. We hope to have the opportunity to welcome you back to a more improved stay.
4.0分
家庭亲子
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This property is going through major renovations. It's location is perfect for the Pittsburgh area. We were looking forward to swimming but found out the pool was being renovated. The website doesn't mention it being closed. The room had a dehumidifier to help with the wet smell. The carpet felt a little damp and the shower leaked water out. The staff were all friendly and very quick to fill any requests. One being getting ice due to the ice machine being broken.
There is no restaurant or bar open currently due to renovation. Again, this is not put anywhere on their website.
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酒店回复: Hello Heather,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that our staff met your needs with friendliness and efficiency. We understand that renovations can be disruptive and appreciate your patience as we work to enhance our property. Your comments about the pool and dining facilities are valuable, and we will ensure they are communicated to our management team for future consideration. We hope to welcome you back once renovations are complete for an improved experience.
1.0分
商务出差
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We did not stay at this hotel. We entered the hotel and tried to but when we got to the three rooms we reserved, they were in horrible shape. The smell was so bad we couldn't be in the room at all it was like hitting a brick wall of smell. I would like to request a full refund as we had to scramble to find another 3 rooms at a different hotel which was not easy
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酒店回复: Dear Wayne,Thank you for sharing your feedback. We sincerely apologize for the experience you encountered upon arrival. What you described does not reflect the standards we strive to maintain, and we are truly sorry for the inconvenience and disappointment caused.We take issues like cleanliness and room condition very seriously, and your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action.Regarding your refund request, we would like to assist you personally. Please contact us directly. so we can address this matter promptly and work toward a resolution.Again, we deeply regret the inconvenience this caused during your travels, and we hope to have the opportunity to restore your faith in us in the future.
5.0分
家庭亲子
Helpful staff but construction mess.
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酒店回复: Hello Barry,Thank you for your feedback regarding your recent stay. We are glad to hear that our staff was able to assist you during your visit. We understand that construction can be disruptive, and we appreciate your patience as we work to enhance our property. Your insights are valuable and will be shared with our team for future improvements. We hope to welcome you back under better circumstances in the future.
2.0分
其他
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There was black mold in first room and they had me try a second room and it had black mold and so then the third room had a very small amount of black mold so I took the third room. Shouldn’t be any black mold at all. Also completely musty smells and more so as the mold was more entrenched
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酒店回复: Dear Don,Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn.On behalf of our entire team, I would like to apologize for failing to meet or exceed your expectations. Your satisfaction is important to us as a valued guest.We try and use all feedback to make improvements in areas that fail to meet guests expectations as well as build and improve on areas that do meet or exceed expectations, so that we can provide exceptional experiences for our guests and future guests.We hope for an opportunity to properly host you in the future.Sincerely,Arpita BhandariClarion Inn
3.0分
家庭亲子
Dark and dingy hallways. Breakfast was minimal
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酒店回复: Hello Gary,We appreciate your feedback on the ambiance of the hallways. Your comments on the breakfast offerings are duly noted for our continuous improvement. Feel free to contact our management for any further assistance.
1.0分
其他
Gross
Checked in , walked to room. Hallway was moldy, peeling paint , room smelled like mold, dirty walls, floors and bathroom.
Immediately checked out
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酒店回复: Dear Philip,Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and apologize for the condition of the hallway and room during your stay. This is certainly not the standard we strive to maintain, and we take your comments seriously.We will be addressing the concerns you mentioned, including the mold, peeling paint, and cleanliness, with our housekeeping and maintenance teams immediately. Your feedback is invaluable in helping us improve our facilities and ensure this does not happen again.We truly hope you will consider giving us another chance in the future to provide you with the clean, comfortable experience you deserve.Best regards
还好
This property is under renovations, which was not mentioned. The lobby smelled musty there was dirt and debris from construction on the floors. No dining room or pool available and breakfast was grab and go. The only bright was the lovely woman running the front desk. She was fabulous.
It’s was dirty breakfast was horrible the one front desk lady was nice the one at check out was mean and screamed at me in front of my kids as we were walking out and told me I was on the ban list because we were in the pool past hours this hotel is a joke we had to move rooms because the first one was disgusting don’t waste your money staying here!!!!
Hotel was in the middle of remodeling. Very bad smell of mildew. The room was clean but that was the only plus.
This property is going through major renovations. It's location is perfect for the Pittsburgh area. We were looking forward to swimming but found out the pool was being renovated. The website doesn't mention it being closed. The room had a dehumidifier to help with the wet smell. The carpet felt a little damp and the shower leaked water out. The staff were all friendly and very quick to fill any requests. One being getting ice due to the ice machine being broken.
There is no restaurant or bar open currently due to renovation. Again, this is not put anywhere on their website.
We did not stay at this hotel. We entered the hotel and tried to but when we got to the three rooms we reserved, they were in horrible shape. The smell was so bad we couldn't be in the room at all it was like hitting a brick wall of smell. I would like to request a full refund as we had to scramble to find another 3 rooms at a different hotel which was not easy
Helpful staff but construction mess.
There was black mold in first room and they had me try a second room and it had black mold and so then the third room had a very small amount of black mold so I took the third room. Shouldn’t be any black mold at all. Also completely musty smells and more so as the mold was more entrenched
Dark and dingy hallways. Breakfast was minimal
Gross
Checked in , walked to room. Hallway was moldy, peeling paint , room smelled like mold, dirty walls, floors and bathroom.
Immediately checked out