The hot breakfast options were subpar, however the fresh fruit, coffee and milk proved adequate.
The staff and facility were professional and clean.
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酒店回复: Hi James, Thank you for being our guest and sharing your experience with us. I apologize that our breakfast did meet your expectations. we strive to provide a great complimantary hot breakfast that is quick, convenient and delicous. We use feedback like yours to make improvement so thank you for letting us know. I hope you will continue to stay with us as we sincerely appreciate your business. Happy Holidays!
4.0分
商务出差
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Our stay was pleasant and comfortable. The faucet in our bathtub needed repairs. It’s was loose so it pulled out of the wall every time you pulled the lever to turn in the shower. I felt the floors and corners of the room and bathroom could have been a bit cleaner. Overall great stay and location for our needs.
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酒店回复: Hi Carissa,Thank you for being our guest and sharing your experience with us! We're glad you had a great stay. Thank you for sharing your comments in regards to cleanliness and the shower lever... we will share with our teams so that we can do better. We hope to see you again on your next visit to Boise!
5.0分
其他
I enjoyed my stay here .The staff was a big help. And was very helpful to my needs.Thank you.
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酒店回复: Hi James,Thank you so much for being our guest and sharing your experience with us! We're glad you had a great stay! We hope to see you again on your next visit to Boise!
3.0分
其他
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carpet in rooms are pretty dirty and worn. One of the rooms we got the shower did not work, my son had to use our shower instead. Other than that things were good.
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酒店回复: Hi Lori,Thank you so much for being our guest and sharing your experience with us! I would like to apologize for the less than satisfactory stay! We certainly appreciate your business and will use your feedback to do better! I hope that you will visit us again on your next trip to Boise!
2.0分
家庭亲子
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I am physically limited and was handed sheets (no pillow)for the foldout bed. A heavy end table was in the way to open the bed. The bed should have been able to be used when I got there. That soured my stay and I won't go back to this hotel.
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酒店回复: Hi David,Thank you for being our guest and sharing your experience with us. I am sorry that we did not meet your expectations. Usually we are able to assist you with moving furniture or making up a sofa bed unless it is late at night when we have limited staffing. I am sorry that this did not happen for you. We will certainly use your feedback to better coach our team. I hope you will give us another try to see that we can do better.
5.0分
其他
Great place for overnight road trip stay. Friendly staff clean room. Breakfast just okay
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酒店回复: Hi Catherine,Thank you so much for being our guest! We're glad you enjoyed our friendly staff and clean, comfortable rooms! We hope to see you again on your next visit to Boise!
3.0分
情侣出游
Door on bathroom hard to open and close (slide)
Beds were rumpled looking.
Paid a LOT of money for one room, one night.
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酒店回复: Hi George,Thank you so much for being our guest and sharing your experience with us! I am sorry to hear that your stay was less than satisfactory. I will share your feedback with our maintenance and housekeeping teams so we can do better. I hope you will give us another try and visit us again.
4.0分
商务出差
I have been staying here regularly for years, but I have to say it's starting to show its age. Needs some maintenance (and new mattresses).
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酒店回复: Hi George,Thank you so much for being our guest and sharing your feedback with us! We use feedback like yours to constantly make improvements and helps us provide a better experience for our future guests. I hope you will visit us again soon. Thank you again.
2.0分
其他
There was no drain, stop in my room for my bathtub. The blinds on my room window, we're dirty and in disrepair
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酒店回复: HI Daniel,Thank you for being our guest and sharing your experience with us. I apologize that your stay was less than satsifactory. We will use your feedback to better coach our team and to address the concerns you have mentioned. Our hotel is usually highly rated and I hope that you will give us another chance to see that we can do better.
5.0分
家庭亲子
The room was amazing. The bed was so comfortable. The ac was super cold. The breakfast was amazing.
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酒店回复: Hi Jared,Thank you so much for being our guest and sharing your experience with us! We're glad you had a great stay! We hope to see you again soon!
The hot breakfast options were subpar, however the fresh fruit, coffee and milk proved adequate.
The staff and facility were professional and clean.
Our stay was pleasant and comfortable. The faucet in our bathtub needed repairs. It’s was loose so it pulled out of the wall every time you pulled the lever to turn in the shower. I felt the floors and corners of the room and bathroom could have been a bit cleaner. Overall great stay and location for our needs.
I enjoyed my stay here .The staff was a big help. And was very helpful to my needs.Thank you.
carpet in rooms are pretty dirty and worn. One of the rooms we got the shower did not work, my son had to use our shower instead. Other than that things were good.
I am physically limited and was handed sheets (no pillow)for the foldout bed. A heavy end table was in the way to open the bed. The bed should have been able to be used when I got there. That soured my stay and I won't go back to this hotel.
Great place for overnight road trip stay. Friendly staff clean room. Breakfast just okay
Door on bathroom hard to open and close (slide)
Beds were rumpled looking.
Paid a LOT of money for one room, one night.
I have been staying here regularly for years, but I have to say it's starting to show its age. Needs some maintenance (and new mattresses).
There was no drain, stop in my room for my bathtub. The blinds on my room window, we're dirty and in disrepair
The room was amazing. The bed was so comfortable. The ac was super cold. The breakfast was amazing.