酒店回复: Dear Valued Guest,Warmest greetings from Platinum Tunjungan Surabaya. Thank you very much for sharing such a wonderful review and for choosing to stay with us during your visit to Surabaya. We are truly delighted to hear that you had an excellent experience and enjoyed every aspect of your stay.It’s great to know that you found your room superb, clean, and comfortable our housekeeping and maintenance teams work hard to ensure every guest enjoys a fresh and relaxing environment. We’re also pleased that our strategic location, just steps away from Tunjungan Plaza and surrounded by lively cafés and shops, added convenience and enjoyment to your stay.We’re equally happy that you appreciated the rooftop breakfast experience. We take pride in offering guests the choice to dine indoors or outdoors while enjoying the city view a perfect way to start the day in Surabaya.Your kind words and loyalty mean so much to us. Knowing that you plan to stay with us again on your future visits truly inspires our team to keep delivering the best possible service and comfort.We look forward to welcoming you back soon for another memorable stay.Warm regards,I Wayan Agus Suartama Room Division Manager
酒店回复: Dear Valued Guest, Warmest greetings from Platinum Tunjungan Surabaya, Thank you very much for taking the time to share such a detailed review. We truly appreciate your honest feedback, and we are sincerely sorry to hear that your experience did not meet your expectations. Your comments highlight several important issues, and we take them very seriously.We apologize for the condition of the room furnishings, bathroom layout, and water pressure, as well as the inconvenience caused by the sink design. Your feedback has already been forwarded to our management and engineering teams for immediate evaluation and improvement. We understand how these factors can greatly affect comfort, and we are committed to making necessary upgrades.Regarding the mineral water policy, we are sorry this caused frustration. We will review our current procedures to ensure they better align with guest expectations for a four-star hotel. We also regret any communication difficulties you experienced during breakfast, and we will reinforce training to ensure clearer and more attentive service.We are glad to hear that you found some aspects, such as breakfast variety and staff enthusiasm, to be positive. However, we understand that the overall stay did not meet your standards, and we sincerely apologize for that.Thank you again for your valuable feedback. We hope you might consider giving us another opportunity in the future, as we are committed to improving based on comments like yours.Regards, I Wayan Agus Suartama Room Division Manager.
5.0分
商务双床房
朋友出游
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在泗水白金酒店住得很愉快。他们还提供按摩服务，可以直接送到我们房间。
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酒店回复: 尊敬的宾客，
泗水铂金通戎甘酒店 (Platinum Tunjungan Surabaya) 向您致以最诚挚的问候。
非常感谢您精彩的评价！我们很高兴您在泗水铂金酒店 (Platinum Hotel Surabaya) 度过了愉快的时光。我们始终致力于为所有宾客提供舒适愉悦的体验，您的积极反馈无疑会激励我们的团队。
我们也很高兴您使用了我们的按摩理疗服务，并感谢您在客房内享受到的便利。我们的目标是提供轻松惬意的个性化服务，提升您的整体入住体验，很高兴得知这项服务让您的入住体验更加特别。
您的满意对我们至关重要，我们希望很快再次欢迎您光临泗水铂金酒店 (Platinum Hotel Surabaya)。如果您下次入住有任何需要改进的地方，请随时告诉我们。
再次感谢您分享您的体验！
此致，
I Wayan Agus Suartama
客房部经理
点评来源 Trip.com
5.0分
商务双床房
朋友出游
位置极好 在步行街中心 周围很多小店 走去商场10min以内。
早餐丰富，健身房环境也很好。
房间电视频道很多。
是可以躺着不出门的地方
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酒店回复: Dear Our Valued Guest,Warm greetings from Platinum Hotel Tunjungan Surabaya Thank you sincerely for taking the time to share such a thoughtful review. We’re delighted to hear that you enjoyed the convenience of our location being just minutes away from the mall and surrounded by charming local shops makes it easy for guests to explore and enjoy the city.We’re also glad that our breakfast variety, well-maintained gym, and extensive in-room entertainment added to your overall comfort. Knowing that you felt content enough to simply relax and unwind in the room means a lot to us it’s exactly the kind of restful experience we aim to provide.We truly appreciate your kind words and look forward to welcoming you back for another relaxing and fulfilling stay at Platinum Hotel Tunjungan Surabaya.Best RegardsI Wayan Agus Suartama Room Division Manager
酒店回复: 尊敬的Radzi先生，
泗水Tunjungan铂金酒店向您致以诚挚的问候
感谢您与我们分享您的入住体验。我们非常重视您的诚实反馈。虽然我们很抱歉大堂未能达到您的期望，但我们很高兴听到您进入房间后印象有所改变。很高兴得知我们的前线团队让您感到被重视，并专业地处理了此事。您的好评激励着我们不断改进，提供更优质的服务。我们希望很快再次欢迎您光临。
此致
I Wayan Agus Suartama
客房部经理
房间超级好，干净整洁，很新，位置也很好，离tunjungan 商场很近，出门就是繁华的商业街，很多咖啡厅，小店，非常方便，早餐也可以在天台吃，露天室内都可以，以后每次来泗水都住这里
总的来说还不错，位置很好，交通便利，附近有很多咖啡馆。早餐也很好，有很多当地特色食物可以尝试。唯一美中不足的是房间里没有熨斗，我让他们送熨斗过来，他们只是记下了，但并没有送。
酒店位于泗水市中心，是一家新酒店，但规模不大。设施齐全，员工友好，价格实惠。食物美味，选择多样，景色宜人，电梯也很漂亮。靠近餐饮场所，交通便利。唯一的缺点是卫生状况不佳。马桶堵塞导致水流很小，浴室积水，可能是因为排水管不够大。
酒店位置很好，去泗水最大的景点Tunjungan街很方便。周边也很安静，没有噪音。不过我个人觉得酒店有点暗，可能是我更喜欢明亮宽敞的走廊和房间吧。
这家酒店有很多可取之处。房间干净、明亮，看起来很现代化。如果真有超级特大号床，那应该就是这张了。床垫软硬适中，配有四个枕头。还提供了卧室拖鞋、擦手巾和常用洗漱用品。水压和水温控制都很好。我真的很喜欢床边的USB接口和电源插座。酒店还提供吸烟房和无烟房。
不得不说，他们的早餐种类是我见过最丰富的。选择超级多，而且餐厅在17楼，风景很棒。如果你离服务台比较远，清理用过的餐盘会有点慢，但仍在可接受范围内。
我们遇到的所有工作人员都非常礼貌和友好，无论是前台还是客房服务。
酒店位置也相当中心。周围有很多咖啡馆和几家便利店。如果需要去更远的地方，可以使用Grab叫车。
从设施到地理位置都堪称完美。但是，请避开周末，车流量巨大……简直是堵得令人发指……不过设施和友好度都是一流的，哈哈。
非常一般的酒店，不知道携程那么多好评是怎么来的。
房间里的陈设装修非常老旧且粗糙，洗漱的备品也是最廉价的那种。房间的户型布局也很奇葩，卫生间是狭长的，坐个厕所要面壁，走进去洗澡身体还得侧过去一点，感觉很压抑。洗漱池的水龙头水很小，但水池又很浅，一开水龙头水就会溅到衣服上。
好歹是个四星级酒店，住过那么多有比这好也有比这差的，这是第一家一天只限供应2瓶矿泉水的，离谱，多要一瓶要付30K，真把人当冤种了呢。
服务人员态度还行吧，算是热情，但似乎早餐餐厅的服务生耳朵有点背，两天都是报个房间号总是听不清，得多跟她重复几遍。早餐还行吧，品种还算丰富。就是早餐设计在17楼，吃完再出门，上上下下等电梯也不太方便。
总之是一家不会再来第二次的酒店，下次宁愿住到斜对面的希尔顿逸林了
在泗水白金酒店住得很愉快。他们还提供按摩服务，可以直接送到我们房间。
位置极好 在步行街中心 周围很多小店 走去商场10min以内。
早餐丰富，健身房环境也很好。
房间电视频道很多。
是可以躺着不出门的地方
当我走进酒店大堂的时候，我有点沮丧。大堂和我想象中的不太一样。但是当我进入房间后，却给我留下了非常深刻的印象。前台员工很棒，他们处理不满客人的方式非常专业。让你感到自己备受重视和尊重。