I am only giving this a 2 due to the beds. They were so uncomfortable that one night I slept on the couch. We left a day early only due to the uncomfortable beds. The staff were great. Place was clean. The pool and whirlpool were nice. We didn’t eat breakfast or take advantage of the coffee bar. There are some good restaurants near.
1.0分
家庭亲子
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So gross! I found blood spots and a bed bug on our 5th room fold out couch mattress, then when we asked for a room change, and got a second floor room there were still spots on the mattress cover on the pull out , a tell tale sign of bed bug infestation. The front desk told us “ We’re not the kind of place that has bed bugs” and refused to give us a refund without a manager when we left late at night with our young child. I can assure you that there are. I wish I had taken photos m, but we wanted to get everything put as soon as possible. I will never stay at this disgusting place again and am highly suspect of any Radison property at this point. I am very disappointed since it seemed like such a lovely property otherwise. I would give 0 if could based on the experience of not getting an refund after 2 bad rooms.
5.0分
情侣出游
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From calling the front desk and speaking with Laura, I was properly informed on everything I needed to know from check in to check out. The other staff members when checking in were very kind and ALL had a smile on their faces! I have NEVER been to a hotel where you immediately felt like family! This group of women certainly went above and beyond any place I have ever stayed to make me feel welcome. I would NOT hesitate to stay at this hotel short term or long term. What a great environment and fun place to stay. Please don’t check in somewhere else… check in here! You won’t regret it. Thanks Samatha for all you did too! I am one happy camper!
5.0分
家庭亲子
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After a long day of travel mishaps it was wonderful to walk in to the smiling faces of the hotel staff. Bird who checked us in was amazing and chose the perfect room for our family. I cannot say enough about the front desk staff. The second day we realized we should have brought my dads wheelchair because he already started looking tired and the days activities included a lot of walking. Michelle and Laura not only looked up mobility assistance options, but went above and beyond to help us. The hotel is beautiful, clean, we had coffee at the café and Laura made us delicious macchiatos (and I’ll be going back again for some morning mimosas and poinsettias! We come to St Augustine often and have stayed at many hotels throughout the years, but the Sebastian Hotel Radisson is by far our favorite and will be our new go to place to stay. Bonus: they are extremely dog friendly and we were able to bring them and include them in our family vacation :)
4.0分
家庭亲子
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We have stayed at this hotel three times, and all three have been excellent. The only reason it doesn’t get five stars is because the elevator is the slowest I have ever experienced. Do yourself a favor and take the stairs! Mary & Carol are excellent breakfast and happy hour hosts (and all other times, too!). Shadelle at the desk was charming and very helpful, even happily moving us to a new room when the one we were given had some funky odor (I feel bad about that too, because little did I know that my own grandson’s feet would stink up the one we moved to...) Rooms are great and comfortable. Nice amenities at and around the pool. Bike rental on site. We’ll always stay here when in St. Augustine.
I am only giving this a 2 due to the beds. They were so uncomfortable that one night I slept on the couch. We left a day early only due to the uncomfortable beds. The staff were great. Place was clean. The pool and whirlpool were nice. We didn’t eat breakfast or take advantage of the coffee bar. There are some good restaurants near.
So gross! I found blood spots and a bed bug on our 5th room fold out couch mattress, then when we asked for a room change, and got a second floor room there were still spots on the mattress cover on the pull out , a tell tale sign of bed bug infestation. The front desk told us “ We’re not the kind of place that has bed bugs” and refused to give us a refund without a manager when we left late at night with our young child. I can assure you that there are. I wish I had taken photos m, but we wanted to get everything put as soon as possible. I will never stay at this disgusting place again and am highly suspect of any Radison property at this point. I am very disappointed since it seemed like such a lovely property otherwise. I would give 0 if could based on the experience of not getting an refund after 2 bad rooms.
From calling the front desk and speaking with Laura, I was properly informed on everything I needed to know from check in to check out. The other staff members when checking in were very kind and ALL had a smile on their faces! I have NEVER been to a hotel where you immediately felt like family! This group of women certainly went above and beyond any place I have ever stayed to make me feel welcome. I would NOT hesitate to stay at this hotel short term or long term. What a great environment and fun place to stay. Please don’t check in somewhere else… check in here! You won’t regret it. Thanks Samatha for all you did too! I am one happy camper!
After a long day of travel mishaps it was wonderful to walk in to the smiling faces of the hotel staff. Bird who checked us in was amazing and chose the perfect room for our family. I cannot say enough about the front desk staff. The second day we realized we should have brought my dads wheelchair because he already started looking tired and the days activities included a lot of walking. Michelle and Laura not only looked up mobility assistance options, but went above and beyond to help us. The hotel is beautiful, clean, we had coffee at the café and Laura made us delicious macchiatos (and I’ll be going back again for some morning mimosas and poinsettias! We come to St Augustine often and have stayed at many hotels throughout the years, but the Sebastian Hotel Radisson is by far our favorite and will be our new go to place to stay. Bonus: they are extremely dog friendly and we were able to bring them and include them in our family vacation :)
We have stayed at this hotel three times, and all three have been excellent. The only reason it doesn’t get five stars is because the elevator is the slowest I have ever experienced. Do yourself a favor and take the stairs! Mary & Carol are excellent breakfast and happy hour hosts (and all other times, too!). Shadelle at the desk was charming and very helpful, even happily moving us to a new room when the one we were given had some funky odor (I feel bad about that too, because little did I know that my own grandson’s feet would stink up the one we moved to...) Rooms are great and comfortable. Nice amenities at and around the pool. Bike rental on site. We’ll always stay here when in St. Augustine.