酒店回复: Hi Jamaal,I truly apologize for the issues you encountered during your stay. It’s unacceptable that your TV didn’t work, you had trouble with the stove, and that you found trash left from a previous guest. Additionally, I’m very sorry to hear that you had an unpleasant interaction with our hotel manager; that is certainly not the level of service we strive to provide. I will be addressing these concerns with our team to ensure they are properly resolved. Your feedback is important, and we hope to have the opportunity to make things right on your next visit.
酒店回复: Hi Zachary,I’m very sorry to hear about your experience. This is not the level of service or quality we aim to provide. I apologize for the issues you encountered with the entry card reader, the room's condition, and the staff's behaviour. Your feedback is crucial; we'll address these concerns with our team immediately. We hope to have the opportunity to serve you with an improved stay in the future.
5.0分
商务出差
原文
翻译提供方:Google
一切都很棒
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酒店回复: Dear Leidy,
Wow! Thank you for your amazing review! We’re absolutely delighted to hear that you had a perfect stay with us. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back soon!
免费早餐勉强算是欧陆式早餐。有白面包、几个松饼、一大桶牛奶和一台华夫饼机。有时会有水果。咖啡供应充足,但远不及人们预期的戴斯酒店那种丰盛的免费早餐。
房间里的热水供应不太稳定,需要放水10-15分钟左右才能热。
很多地毯清洁车都停在房间前面。我觉得这些车应该停在别的地方,把停车位留给租房客。我不喜欢客人因为一些承包商不想走动就把车停在房间前面,结果不得不拖着行李走过去。
房间需要更多维护,椅子上的软垫污渍严重,墙壁和门都需要清洁,房间里弥漫着雪茄味。热水供应有问题,床单也有污渍。楼上整晚噪音很大,而我们住在楼下。酒店管理人员不得不与他们沟通。
我在这家酒店住了一晚,一进门就闻到一股刺鼻的气味。地板上有一大块污渍,床上也有好几处污渍。大部分毛巾也沾满了污渍。总之,到处都是污渍。这次入住体验很糟糕。不过,工作人员态度还不错。
就这个价位来说,这家酒店还不错。设施和免费早餐令人失望,但房间干净整洁。三星级或中等水平。
我住在这里的时候电视一直坏着。炉子也出问题了。还有上一位客人留下的垃圾。酒店女经理很粗鲁
我们曾多次入住这家酒店,每次都感觉舒适干净,员工也非常友好。
房间糟透了。门禁卡读卡器效果很差,地板和家具上都有污渍。油漆剥落,房间里弥漫着霉味。工作人员很粗鲁,在我入住房间时要求我提供地毯清洁服务。我再也不来了。
一切都很棒
我要抱怨的是房间里有老鼠屎,而且早上我去拿咖啡的时候没有咖啡。那个女孩正在打电话,似乎还想再来一杯。