酒店回复: Thank you for sharing your feedback. We apologize that certain aspects of your room, including the TV remote, lighting, beds, chair, fridge, and bed size, did not meet your expectations. Your comments are valuable, and we will review these concerns with our team as we continually work to improve the guest experience.We appreciate your input and hope to have the opportunity to provide a more comfortable stay in the future.
5.0分
商务出差
The staff was very informative and welcoming, the room was clean, and the bed was very comfortable, 12:30 I will be there again.
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酒店回复: Thank you! We’re glad you enjoyed your stay and look forward to seeing you again soon!
5.0分
情侣出游
clean room, courteous staff, clean and access to all amenities, great location for getting to shopping areas and a lil under an hour from Estes Park
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酒店回复: Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the clean room, courteous staff, and convenient access to amenities. It’s also great to know our location worked well for your shopping trips and visit to Estes Park.We appreciate your stay and look forward to welcoming you back soon!
4.0分
情侣出游
Staff was super awesome! Always polite and helpful. Room was clean and nice. Basic room, nothing fancy but thats what we were looking for. Would stay again.
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酒店回复: Thank you for your wonderful review! We’re thrilled to hear that our staff made a positive impression and that you found your room clean and comfortable. It’s great to know our accommodations met your expectations, and we’d be delighted to welcome you back anytime.
3.0分
商务出差
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Half the jets barely worked in the hot tub and the screws holding the handicap seat to the wall in the shower were pulling out of the wall. You couldn’t even get the seat to stay upright to use the whole shower.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the hot tub and the handicap shower. This is not the standard we strive to maintain, and we will address these maintenance concerns immediately to ensure a safe and enjoyable experience for all guests.We appreciate your comments and hope you’ll consider giving us another opportunity to provide a better stay in the future.
2.0分
情侣出游
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Great layout, large, , great kitchen are and Living room, great Bathroom, no hangers I. 2 closets, paint and walls are chipped / scuffed, cabinets are all scratched up, switched rooms because shower door wasn’t bolted to the wall one 1 side, couches in both rooms were dirty , sagging , & old. Used the coverlet before I sat in them . Bed a& pillow comfy . Pool & hot tub had issues , smelled like chlorine in the hall, but appears very clean. The breakfast buffet is sub par, powdered eggs , margarine- no butter, gross coffee. Staff kept the lobby clean and buffet clean too….no recycling any where, great parking lot. Corine super nice and helpful .
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酒店回复: Thank you for taking the time to share your detailed feedback. We’re glad to hear you appreciated the spacious layout, comfortable bed and pillows, as well as our helpful staff—especially Corine—and the clean parking lot.However, we’re sorry for the maintenance issues you encountered, such as the chipped paint, scratched cabinets, shower door, and the condition of the couches. We also apologize for the pool and hot tub concerns, and for the breakfast buffet not meeting your expectations. Your comments about these areas have been shared with our management and maintenance teams as we continue working to improve the guest experience.We appreciate your honest insights and hope to welcome you back for a much better stay in the future.
4.0分
其他
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The stay was just ok. Service was ok, not great. We had problems with the shower, the temperature of the water was difficult to control. Breakfast was ok. The location was good, quiet and close to restaurants.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that you found our location convenient and the atmosphere quiet. However, we’re sorry the service and shower temperature didn’t meet your expectations.We appreciate you bringing these issues to our attention, as they help us improve. We will look into the shower controls to ensure a better experience for future guests.Thank you again for staying with us, and we hope to have the opportunity to provide you with a more seamless stay next time.
2.0分
情侣出游
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The room was the biggest problem we had. The door closer leaked all of the fuild out of it and make the door slam. The security latch was broken. The shower would drip all night. The hvac controls did not work. The Direct tv would not turn on. Stay there 5 years ago and a mutch better experience. Not i would return again
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you experienced with your room during this stay, especially given your positive experience with us five years ago.The problems you described with the door closer, security latch, shower, HVAC controls, and TV are certainly not the standards we strive for, and we apologize for the inconvenience and discomfort this caused. Your comments have been shared with our maintenance and management teams so we can address these issues promptly.We appreciate your past loyalty and hope you might consider giving us another chance in the future to provide a much better experience.
4.0分
其他
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Laundry services needs some attention. Most of the towels had spots on them. Please don't place towels bery close to toilets or just above the toilet. Remember toilet sprays are real phenomena while flushing the toilet.
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酒店回复: Thank you for your valuable feedback. We're glad you took the time to point out these important details. We sincerely apologize for the condition of the towels and completely understand your concern regarding their placement in the bathroom. You're absolutely right — hygiene and presentation matter, and we’ll be reviewing our housekeeping and laundry practices right away to address these issues.We appreciate your insight and hope to have the opportunity to provide a much-improved experience on your next visit.
5.0分
其他
Excellent service
It was great staff. Very helpful and nice. My husband underwent major heart surgery and it was close to Rocky Mountain university hospital.
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酒店回复: We are honored to have been a convenient and comfortable place for you and your husband during such an important time. Our team is dedicated to providing helpful and caring service, especially when guests are going through challenging circumstances.We wish your husband a smooth and speedy recovery and hope to welcome you both back under happier circumstances.
Tv remote was difficult to use
Lighting too bright
Uncomfortable beds and chair
Fridge toi small and didnt cool well
Full size beds in stead of queen
The staff was very informative and welcoming, the room was clean, and the bed was very comfortable, 12:30 I will be there again.
clean room, courteous staff, clean and access to all amenities, great location for getting to shopping areas and a lil under an hour from Estes Park
Staff was super awesome! Always polite and helpful. Room was clean and nice. Basic room, nothing fancy but thats what we were looking for. Would stay again.
Half the jets barely worked in the hot tub and the screws holding the handicap seat to the wall in the shower were pulling out of the wall. You couldn’t even get the seat to stay upright to use the whole shower.
Great layout, large, , great kitchen are and Living room, great Bathroom, no hangers I. 2 closets, paint and walls are chipped / scuffed, cabinets are all scratched up, switched rooms because shower door wasn’t bolted to the wall one 1 side, couches in both rooms were dirty , sagging , & old. Used the coverlet before I sat in them . Bed a& pillow comfy . Pool & hot tub had issues , smelled like chlorine in the hall, but appears very clean. The breakfast buffet is sub par, powdered eggs , margarine- no butter, gross coffee. Staff kept the lobby clean and buffet clean too….no recycling any where, great parking lot. Corine super nice and helpful .
The stay was just ok. Service was ok, not great. We had problems with the shower, the temperature of the water was difficult to control. Breakfast was ok. The location was good, quiet and close to restaurants.
The room was the biggest problem we had. The door closer leaked all of the fuild out of it and make the door slam. The security latch was broken. The shower would drip all night. The hvac controls did not work. The Direct tv would not turn on. Stay there 5 years ago and a mutch better experience. Not i would return again
Laundry services needs some attention. Most of the towels had spots on them. Please don't place towels bery close to toilets or just above the toilet. Remember toilet sprays are real phenomena while flushing the toilet.
Excellent service
It was great staff. Very helpful and nice. My husband underwent major heart surgery and it was close to Rocky Mountain university hospital.