酒店回复: Dear Tonie,We regret to hear about your concerns regarding the parking lot and key card access. While we’re glad our maintenance team was courteous and responsive, your experience does not reflect the standards we strive to maintain. We are actively working on improvements to the property, including exterior repairs, to ensure a better experience for all guests. Sincerely, Hotel Manager
酒店回复: Dear Teut,We sincerely apologize for the challenges you experienced during your stay. The lack of assistance with clean towels, linens, and room cleaning is unacceptable, and we regret that the staff did not meet your expectations. We also understand your concerns about the parking lot environment, and we take your feedback seriously. We will work to improve our service and the overall safety of the property. We hope to provide a much better experience in the future.Sincerely, Hotel Manager
酒店回复: Dear Desirea,We sincerely apologize for the issues you encountered during your stay. The cleanliness and condition of the rooms, including the missing tile, lack of towel holders, and the state of the bedding and towels, are completely unacceptable. We take your feedback seriously and will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We hope you’ll consider giving us another chance to provide a better experience in the future.Sincerely, Hotel Manager
1.0分
情侣出游
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This was one of the worst motels I've stayed at. The only positive was the room was clean. There were 2 bars of soap and 2 towels. No cups, no refrigerator, no microwave, no coffee maker, all of Wich were advertised. I had to get on a chair to adjust the heat. Also there were no blankets on the bed. Went the office to get one . No ice machine.Refused to give me a refund for the next 2 days booked. Went to another motel for the next two days
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酒店回复: Dear Richard,Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely, Hotel Manager
1.0分
其他
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Feces on bathroom floor
I was charged $250 for soiled bath towels that were not changed during my 4day stay. There were feces on the bathroom floor.There were stains on the bedspread 4 inches in diameter.
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酒店回复: Dear David,Thank you for bringing these concerns to our attention. Cleanliness and proper housekeeping are among the most important parts of a comfortable stay, and the issues you described do not reflect the level of care we want for our guests. Your comments about the bathroom, linens, and housekeeping service will be reviewed closely with our team to ensure better attention and standards moving forward. We appreciate your feedback, as it helps us focus on making meaningful improvements for future stays.Sincerely, Hotel Manager
2.0分
商务出差
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Poor Hospitality & smelly Room.
The carpet was soaked with water, it smelled like a Chicken Coop, there were very limits on Garbage Bags, the Drawers would open if someone would move in my room or in the other hotel rooms on each side of mine.
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酒店回复: Dear Gloria,We sincerely apologize for the unacceptable condition of your room and the lack of hospitality you encountered. A soaked carpet, unpleasant odor, and poorly maintained furnishings are far from the standards we strive to provide. Your feedback regarding limited amenities and structural issues has been shared with our management and maintenance teams for immediate review. We truly regret that your stay was uncomfortable and appreciate your comments as we work to make meaningful improvements.Sincerely, Hotel Manager
3.0分
其他
It is being renovated and had to wait for room. Small staff working very hard to get things done, but very pleasant.
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酒店回复: Dear Guest,Thank you for your patience and kind words! We appreciate you recognizing our hardworking staff during the renovation process. We look forward to providing an even better experience once updates are complete.Sincerely, Hotel Manager
1.0分
家庭亲子
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This place is completely HORRIBLE! Stains on the carpet, no blankets, dirty sheets, the door DIDN'T LOCK, there was NO INTERNET. If you have ever seen a bad movie where shady things go down, this place looks EXACTLY like that. Please look at the reviews on CHOICE HOTELS and you will find the same as I am writing. DO NOT STAY. I left - couldn't stay and they charged my card and REFUSED A REFUND EVEN THOUGH I DIDN'T STAY!! Hotel next door indicated that they use this hotel for locals to stay. I believe this is where the homeless stay when a charity pays for a hotel for them. HORRIBLE HORRIBLE HORRIBLE
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酒店回复: Dear ShellyWe are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager
5.0分
商务出差
Clean room, comfortable bed, easy access from interstate, fuel and food very close, an excellent stay at a very good price.
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酒店回复: Dear Ron,Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed a clean room, a comfortable bed, and the convenience of our location near the interstate, fuel, and dining options. It’s fantastic to know you had an excellent stay at a great value. We look forward to welcoming you back for another enjoyable visit whenever your travels bring you through the area!Sincerely, Hotel Manager
3.0分
其他
Wifi didn’t work.
Sheets had holes in them.
Rooms were clean
Manager couldn’t do enough to help.
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酒店回复: Dear Brodie,Thank you for your feedback. We’re glad to hear you found the rooms clean and appreciated the manager’s efforts to assist you. We apologize for the issues you encountered with the Wi-Fi and the condition of the sheets these are being addressed with our team. We value your comments and hope to provide you with a smoother, improved experience on your next visit.Sincerely, Hotel Manager
停车场坑坑洼洼，简直像个鬼地方。我们的门卡不能用，所以维修工（人很好）过来帮我们开了门，还说如果再出问题，就直接爬窗户进去。嗯……不行。这地方太吓人了。我绝对不推荐。
我想，一分价钱一分货吧。工作人员不太热情周到。要换干净的毛巾和床单简直就像国会法案一样。住了8天，竟然还要要求打扫房间。停车场环境很差。绝对不会再入住了。
房间陈旧，不够干净。浴室瓷砖和水泥浆缺失，没有卫生纸和毛巾架。地面凌乱不堪。浴帘不牢固。床上用品和毛巾污渍斑驳、破损且陈旧。
This was one of the worst motels I've stayed at. The only positive was the room was clean. There were 2 bars of soap and 2 towels. No cups, no refrigerator, no microwave, no coffee maker, all of Wich were advertised. I had to get on a chair to adjust the heat. Also there were no blankets on the bed. Went the office to get one . No ice machine.Refused to give me a refund for the next 2 days booked. Went to another motel for the next two days
Feces on bathroom floor
I was charged $250 for soiled bath towels that were not changed during my 4day stay. There were feces on the bathroom floor.There were stains on the bedspread 4 inches in diameter.
Poor Hospitality & smelly Room.
The carpet was soaked with water, it smelled like a Chicken Coop, there were very limits on Garbage Bags, the Drawers would open if someone would move in my room or in the other hotel rooms on each side of mine.
It is being renovated and had to wait for room. Small staff working very hard to get things done, but very pleasant.
This place is completely HORRIBLE! Stains on the carpet, no blankets, dirty sheets, the door DIDN'T LOCK, there was NO INTERNET. If you have ever seen a bad movie where shady things go down, this place looks EXACTLY like that. Please look at the reviews on CHOICE HOTELS and you will find the same as I am writing. DO NOT STAY. I left - couldn't stay and they charged my card and REFUSED A REFUND EVEN THOUGH I DIDN'T STAY!! Hotel next door indicated that they use this hotel for locals to stay. I believe this is where the homeless stay when a charity pays for a hotel for them. HORRIBLE HORRIBLE HORRIBLE
Clean room, comfortable bed, easy access from interstate, fuel and food very close, an excellent stay at a very good price.
Wifi didn’t work.
Sheets had holes in them.
Rooms were clean
Manager couldn’t do enough to help.