酒店回复: Dear Darlene Thank you for sharing your experience. We pride ourselves on our attentive service, and we're glad our owner was able to personally assist you with the TV upgrade. We want every guest to feel at home, and we’re happy to hear our staff made such a positive impression. We can’t wait to have you stay with us again!"

酒店回复: "Dear Daniel, Thank you for sharing your feedback. We sincerely apologize that your stay fell short of the high standards we strive to maintain. We have shared your comments regarding the room's cleanliness with our housekeeping lead, and our maintenance team has been scheduled to repair the bathroom door and the refrigerator immediately. We understand how important a quiet night's sleep is, and we are sorry for the disruption. We hope you will give us another chance to provide you with the quality experience we are known for."