我们选择这家酒店是为了给我妻子庆祝生日，但糟糕的服务、脏乱的房间和不专业的员工让我们大失所望。办理入住后，我们去吃晚餐，一位名叫尤莉（可能是东北人）的员工无故打断我们用餐，询问我们的房间号，尽管我们购买的是包含所有餐食的套餐。这从一开始就考验了我们的耐心。当晚11点，我们多次要求提供矿泉水——我至少打了5次电话给前台——但始终无人回应，导致我们连最基本的生活必需品都没有。房间也远称不上干净：洗手间很脏，一个枕套上还有一块明显的黄色污渍。第二天早上吃早餐时，服务员态度极其恶劣，拒绝给我们一份简单的印度薄饼，并冷冷地说“别人会说的”。直到我们向上级反映后，他们才给我们上菜——而且即便如此，也只是一块蛋糕，因为那天是我妻子的生日。如果您期望得到基本的服务，请避开这家酒店。万怡酒店需要加强员工培训。

我写这封信是为了正式表达我对近期在贵酒店参加家庭聚会期间所受到的服务的不满。我们原本非常期待在贵酒店庆祝这个特殊的日子，但很遗憾，我们遇到了一些影响我们体验的问题。其中最令人担忧的问题之一与活动和宴会团队有关，特别是活动部门的一位名叫切尔西·夏尔马（Chelsi Sharma）的员工。当我的妻子询问酒店设施信息时，夏尔马女士提供了不准确的信息。不仅信息错误，而且她的沟通方式也十分不专业且冷漠。她的态度既无助又粗鲁，这让我们的体验更加糟糕。作为顾客，我们期望一家信誉良好的酒店的员工能够彬彬有礼、知识渊博，并以礼貌和尊重的态度提供帮助，而夏尔马女士在与我们的互动中完全没有体现出这些品质。考虑到我们此次入住的特殊性质以及家庭聚会的重要性，我们对贵酒店缺乏专业精神以及由此对我们整体体验造成的负面影响感到非常失望。我衷心希望您能认真对待此事，并调查Sharma女士的行为，因为这种行为严重损害了酒店的声誉和客户服务标准。恳请您调查此事，并采取适当措施，确保未来的客人不会遇到类似的问题。我相信您会迅速处理此事，因为我们非常重视贵酒店的服务质量，并希望将来继续入住。我会将此事进一步上报万豪酒店集团总部。感谢您对此事的关注。期待您的回复。

尊敬的酒店经理：您好！希望您一切安好。我写这封信是为了表达我对贵酒店服务的失望之情。我计划在十二月期间在贵酒店举办多场活动。起初，我拨打了贵酒店的座机，并被转接到活动主管Chelsi Sharma女士寻求帮助。然而，尽管我多次尝试通过电话和WhatsApp联系她，但两天过去了，我仍然没有收到任何回复。之后我再次联系她，却被转接到了另一位联系人，结果依然杳无音信。尤其令人沮丧的是贵酒店员工，特别是Sharma女士，表现出的不专业的态度。由于缺乏礼貌和响应速度，我不得不重新考虑是否继续在贵酒店举办这三场连续的活动。虽然我感到失望，但我会寻找其他场地来举办我的活动。我认为，这个问题严重损害了贵酒店的声誉，也与万豪酒店应有的服务水平大相径庭。我相信您会认真对待我的反馈，并确保未来的客人都能享受到应有的专业服务和尊重。感谢您抽出宝贵时间关注此事。期待您的回复，并希望此事能尽快得到解决。

服务糟糕透顶，前台员工态度恶劣。午餐我们点的菜根本没上。我们提出的任何要求，要么没上，要么迟迟不来。但最令人气愤的是，前台拒绝兑现之前承诺的折扣。预订时，我们明明跟前台确认过所有额外项目都能享受15%的折扣。他们还特别告诉我们，水疗中心是由第三方运营的，所以我们可以在之前和水疗中心协商的折扣基础上再享受15%的额外折扣。可是结账的时候，我们却发现根本没有折扣。前台经理说，水疗中心的某些项目是套餐，所以不能享受折扣。我们让他去问问相关负责人，他跟那位女士说了几句就挂断了电话，根本没给我们折扣。我们要求他联系那位女士，她却总是“不在”。前台经理的这种做法，简直就是在暗示我们撒谎。金额虽小，几千块钱不算什么，但行为和态度却至关重要。总而言之，这是一次糟糕透顶的经历。

那是我生日周，我还没做任何计划，所以最后临时预订了阿拉瓦利万怡酒店。虽然只订了一天，但入住体验却远超我的预期。酒店员工非常贴心地帮我升级了房间，还布置了精美的生日装饰。办理入住也很顺利，因为当天前台有活动，人很多，所以工作人员直接陪我到房间办理入住手续。房间舒适温馨，食物也很美味。泳池区域很大，我们在那里玩了一会儿，之后还在酒店内的水疗中心Nilaya体验了情侣理疗。总之，这是一次非常棒的体验。我特别要感谢Mampi女士和她的团队，他们提前打电话来，并协助我们办理入住。她非常贴心，还为我们安排了漂亮的房间装饰和切蛋糕仪式。我一定会再次入住，也会把这家酒店推荐给我的朋友和家人。

We booked the entire property for my son’s wedding, but the experience was extremely disappointing. These are just some of the issues we faced. Basic services like tea in the room were not provided, and the management did not cooperate with other teams. They did not allow the caterers to wash utensils on the premises. There were monkeys on the property, making it unsafe to leave used plates outside. After the rain, there was water logging outside our rooms. Overall, it was poorly managed and not suitable for hosting such an important event.

My family and I had a wonderful experience at Marriott. I visited with my wife, my father, and our two kids, and we truly enjoyed every moment of our stay. The rooms were very spacious, comfortable, and well-maintained. The hotel offers a great variety of recreational activities, which my kids absolutely loved and thoroughly enjoyed. It made our family time even more special. The staff was exceptionally courteous and attentive throughout our stay. A special thanks to Mr. Nitesh for his kind assistance and support. We would also like to appreciate the restaurant manager for taking such good care of us and ensuring we had a pleasant dining experience. Overall, it was a memorable and delightful stay. We will definitely be coming back again. Thank you for the wonderful hospitality!

Absolutely 0 Traveling with my 4 year old and 6 month old infant. No point coming here especially on a weekend. Perpetually Overbooked amd overcrowded. 0 service. Called 5 times for in room dining and failed to receive the complete order. The restaurant has no staff. Be prepared to keep waiting for an hour at least to be served. Thats after you've waited for 20 mins for someone to take the order. Worst was that despite 3 requests for a baby cot, none provided till 10.30 in the night. Then when i angrily asked the reception to provide it inmediately, got a call back in 10 mins that sorry we have only 4 cots in the property and there are none available. Then i told them to provide an extra bed instead. It took them 1 hour thereafter and multiple calls from me and 2 visits to the reception for the extra bed to finally arrive. Completely ruined our night and our children's sleep who kept waking up due to the solid commotion. Please refrain from coming especially on weekends. They have no clue how to manage crowds