酒店回复: Dear Sirs, Thank you so much for your kind words.We’re truly delighted to hear that you enjoyed your stay with us, your satisfaction is our greatest reward.It was a real pleasure having you as our guest, and we sincerely hope to welcome you back soon.Best Regards, Cristina CinottiFront Office Manager

酒店回复: Dear Sirs, Thank you very much for taking the time to share such detailed feedback about your stay with us. We are pleased to hear that you appreciated our location, the cleanliness and spaciousness of the rooms, as well as the service provided by our reception team. Your positive comments in these areas are truly appreciated. At the same time, we sincerely regret that other aspects of your experience did not meet your expectations. Regarding the price, we understand your comparison and respect your perspective. We are particularly sorry to hear about the incident involving the kettle. Guest safety is of utmost importance to us, and your feedback has been shared with our management.Concerning the service fee you mentioned, we apologize if the charge was not clearly explained in advance. Therefore, upon departure, our team always informs guests that the gratuity is optional and may be removed from the final bill if they wish. There is no obligation to pay it.We are deeply sorry to hear that you will not be staying with us again. Please be assured that you will always be warmly welcomed should you decide to experience our property again. Please note that I remain at your complete disposal should you require any further information.Best Regards, Front Office Manager

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations. Providing warm, attentive service is extremely important to us, and we regret that you did not feel welcomed during your visit. We also apologize for any inconvenience related to breakfast. Please be assured that your comments about the portraits and overall ambiance have been noted, and we will review them internally to ensure greater comfort for our guests. We would like to clarify that the picture attached to the review, “Toucher Le Ciel,” is an art piece located at the main entrance of our property. Furthermore, regarding the staff gratuity, we wish to specify that this was communicated at the time of check-out and, as my colleague at the Front Desk explained, it is entirely at the guest’s discretion.We are pleased to hear that you appreciated our spa facilities. Once again, thank you for your valuable feedback. We will use it to improve our services, and we sincerely hope you will give us another opportunity in the future to change your first impression of our Palazzo.Warm regards,Cristina Cinotti - Front Office Manager

酒店回复: Dear Guest, We’re delighted to hear that you enjoyed your room and appreciated our hotel’s excellent location. Providing attentive and personalized service is very important to us, so we truly appreciate your feedback, as it helps us improve. We will share your comments with our entire team to ensure a a more memorable stay in the future.We hope to have the opportunity to welcome you back and offer you an even more enjoyable stay.Best Regards, Cristina CinottiFront Office Manager

酒店回复: Dear Sirs, Greetings from Palazzo Portinari Salviati Florence! The Reception and Food & Beverage teams are delighted to receive your kind feedback. We truly appreciate it and look forward to welcoming you back in the near future. Best Regards, Cristina Cinotti - Front Office Manager

酒店回复: Dear Sir, Good Morning from Palazzo Portinari Salviati, Florence!It's a great pleasure for us to receive your appreciation. Our dedication and passion into everything we do, so it means a great deal to us that you had such an enjoyable stay at our beautiful facility. We truly appreciate your kind words.We look forward to welcoming you back on a future occasion and remain at your complete disposal.Kind regards,Front Office Manager

酒店回复: Gentile Ospite,Saluti da Palazzo Portinari Salviati Firenze!La ringraziamo di cuore per il suo bellissimo commento.Sperando di poterLa accogliere nuovamente presto, per offrirLe l’opportunità di usufruire della nostra splendida Spa, restiamo a Sua completa disposizione.Cordiali Saluti,Cristina CinottiFront Office Manager

酒店回复: Dear Sirs, Good afternoon from Palazzo Portinari Salviati, Florence!It was a true pleasure to receive your kind words of appreciation.Our unique and beautifully appointed Suite, with their special frescoes, offer the perfect setting for an unforgettable stay in Florence.We sincerely look forward to welcoming you back in the near future and remain at your full disposal for any further assistance.Best Regards,Cristina CinottiFront Office Manager

酒店回复: Gentile Ospite, Buon Pomeriggio da Palazzo Portinari Salviati Firenze!È per noi un immenso piacere ricevere il vostro apprezzamento. Siamo pienamente consapevoli di quanto la colazione rappresenti un momento fondamentale per iniziare al meglio la giornata.Con la speranza di accoglierla in un'occasione futura, rimaniamo a completa disposizione. Cordiali Saluti, Cristina CinottiFront Office Manager