酒店回复: Dear Sirs, Thank you so much for your kind words.We’re truly delighted to hear that you enjoyed your stay with us, your satisfaction is our greatest reward.It was a real pleasure having you as our guest, and we sincerely hope to welcome you back soon.Best Regards, Cristina CinottiFront Office Manager
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations. Providing warm, attentive service is extremely important to us, and we regret that you did not feel welcomed during your visit. We also apologize for any inconvenience related to breakfast. Please be assured that your comments about the portraits and overall ambiance have been noted, and we will review them internally to ensure greater comfort for our guests. We would like to clarify that the picture attached to the review, “Toucher Le Ciel,” is an art piece located at the main entrance of our property. Furthermore, regarding the staff gratuity, we wish to specify that this was communicated at the time of check-out and, as my colleague at the Front Desk explained, it is entirely at the guest’s discretion.We are pleased to hear that you appreciated our spa facilities. Once again, thank you for your valuable feedback. We will use it to improve our services, and we sincerely hope you will give us another opportunity in the future to change your first impression of our Palazzo.Warm regards,Cristina Cinotti - Front Office Manager
酒店回复: Dear Guest, We’re delighted to hear that you enjoyed your room and appreciated our hotel’s excellent location. Providing attentive and personalized service is very important to us, so we truly appreciate your feedback, as it helps us improve. We will share your comments with our entire team to ensure a a more memorable stay in the future.We hope to have the opportunity to welcome you back and offer you an even more enjoyable stay.Best Regards, Cristina CinottiFront Office Manager
酒店回复: Dear Sirs, Greetings from Palazzo Portinari Salviati Florence! The Reception and Food & Beverage teams are delighted to receive your kind feedback. We truly appreciate it and look forward to welcoming you back in the near future. Best Regards, Cristina Cinotti - Front Office Manager
酒店回复: Dear Sir, Good Morning from Palazzo Portinari Salviati, Florence!It's a great pleasure for us to receive your appreciation. Our dedication and passion into everything we do, so it means a great deal to us that you had such an enjoyable stay at our beautiful facility. We truly appreciate your kind words.We look forward to welcoming you back on a future occasion and remain at your complete disposal.Kind regards,Front Office Manager
酒店回复: Gentile Ospite,Saluti da Palazzo Portinari Salviati Firenze!La ringraziamo di cuore per il suo bellissimo commento.Sperando di poterLa accogliere nuovamente presto, per offrirLe l’opportunità di usufruire della nostra splendida Spa, restiamo a Sua completa disposizione.Cordiali Saluti,Cristina CinottiFront Office Manager
5.0分
豪华复式套房
家庭亲子
这个套房可以看到大教堂，虽在闹市，却非常安静。服务热情周到，很舒服的入住体验。
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酒店回复: Dear Sirs, Good afternoon from Palazzo Portinari Salviati, Florence!It was a true pleasure to receive your kind words of appreciation.Our unique and beautifully appointed Suite, with their special frescoes, offer the perfect setting for an unforgettable stay in Florence.We sincerely look forward to welcoming you back in the near future and remain at your full disposal for any further assistance.Best Regards,Cristina CinottiFront Office Manager
4.7分
尊贵双人房
情侣出游
超赞～服务，早餐都超棒的，两晚体验都很好，下次来佛罗伦萨还会住这里
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酒店回复: Gentile Ospite, Buon Pomeriggio da Palazzo Portinari Salviati Firenze!È per noi un immenso piacere ricevere il vostro apprezzamento. Siamo pienamente consapevoli di quanto la colazione rappresenti un momento fondamentale per iniziare al meglio la giornata.Con la speranza di accoglierla in un'occasione futura, rimaniamo a completa disposizione. Cordiali Saluti, Cristina CinottiFront Office Manager
5.0分
尊贵双人房
情侣出游
原文
翻译由AI提供
这家酒店棒极了，地理位置就在佛罗伦萨大教堂旁边。离好吃的餐厅、购物场所和旅游景点都非常近。酒店员工非常乐于助人且友好，愿意 extra mile 满足顾客需求。酒店客房绝对是最好的之一，有很多种房型可供选择。强烈推荐带露台的顶层套房，401c房间有令人惊叹的双穹顶景观和城市景观。房间宽敞，绝对物有所值。
酒店回复: Gentile Ospite,È per noi un immenso piacere ricevere il suo apprezzamento in merito al suo recente soggiorno.Senza dubbio, la nostra posizione privilegiata contribuisce a rendere il nostro hotel una vera e propria culla del Rinascimento fiorentino. Ma è soprattutto la passione che mettiamo ogni giorno nel nostro lavoro a rendere l’esperienza dei nostri ospiti davvero speciale.Rimaniamo sempre a sua completa disposizione.Con la speranza di poterla accogliere nuovamente in un’occasione futura, le porgiamo i nostri più cordialiCordiali Saluti,Cristina CinottiFront Office Manager
佛罗伦萨最好的酒店，古朴贵气，地理位置绝佳，服务一流，旁边的画廊品味很高，艺术品充满整个酒店，如果预算够的话，一定不要错过！
没有服务，阴冷傲慢。早餐只能点一种事物而且最恶心的是离店时强制收取50磅STAFF FEE小费，这种安排也是我在欧洲三十几年没遇到过的。位置不好，没办法停车，乱七八糟，隔壁是个星巴克。房间里有美的齐家族人的画像，也是吓人。预定的不是最普通的房型，居然窗户对着天井。唯一好的是卫生间大，此外一楼有SPA，但要预约。总之，再来不会住这里，也不推荐朋友住。
酒店位置很不错，房间复古风格和智能化设计很有新鲜感，下楼就是旅游景点，而且很热闹，窗隔音超级好，但服务略显冷淡，早餐一般
最满意的海外酒店之一，如果有预算，住这里是游玩佛罗伦萨最好的选择，去任何地方都近，服务人员都很热情，最后一天还主动提出帮叫出租车，大堂吧的食物也很好吃，如果下次再去我应该还会选择这里，应该会选伽利略套房体验一次👍
如果满分六分，我一定会打六分
1. 前台的男孩子服务专业亲切，可惜忘记问名字了，就在我图片中！让我们有宾至如归的感觉，虽然前几天米兰柏悦也很不错，但这家酒店的服务更有家的感觉
2.房间设施非常非常新且干净，床品很舒服，送的水果和夜床服务满分，看到我们喝完一瓶水也主动加了！
3. 酒店lobby的餐厅非常非常好吃！和米其林餐厅是同一个厨师，如果追求口味和性价比，lobby足以。
4. 如果有机会再来佛罗伦萨，这家酒店我一定会再多住几晚！
很幸运订了这个酒店，是一处历史建筑，离主要景点步行15分钟以内。特别值得一提的是酒店服务非常好、热情。每天还有二个小时的免费spa，可惜没有时间去。如果还有机会去佛罗伦萨一定还会订这间酒店。
这个套房可以看到大教堂，虽在闹市，却非常安静。服务热情周到，很舒服的入住体验。
超赞～服务，早餐都超棒的，两晚体验都很好，下次来佛罗伦萨还会住这里
这家酒店棒极了，地理位置就在佛罗伦萨大教堂旁边。离好吃的餐厅、购物场所和旅游景点都非常近。酒店员工非常乐于助人且友好，愿意 extra mile 满足顾客需求。酒店客房绝对是最好的之一，有很多种房型可供选择。强烈推荐带露台的顶层套房，401c房间有令人惊叹的双穹顶景观和城市景观。房间宽敞，绝对物有所值。
有历史感的建筑，走廊和套房有很美的壁画，同时房间设施是新的。地理位置极方便，工作人员十分热情友善，在退房后甚至还收到酒店的感谢邮件，体验非常好，如果有预算值得选择。