酒店回复: We’re so sorry to hear about your unfortunate experience with our overnight staff and the breakfast choices. We have shared your feedback with our team in order to improve in these areas. We hope that you reconsider and allow us the chance to welcome you back again.
酒店回复: Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us, and we would like to apologize for the inconvenience caused. We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do. Thank you for your time and we hope that you have a great day.
4.0分
其他
展开
The service and staff is great. The room was clean and bed was comfortable. The breakfast could be better. Not enough variety and the vegan sausage is not something every guess will enjoy.
展开
酒店回复: We are truly grateful for your time in providing a review of our esteemed property. It is with regret that we acknowledge we fell short of your expectations regarding our complimentary, home-style breakfast. We extend our heartfelt apologies for the inconvenience you encountered and sincerely hope you will grant us the chance to showcase our dedication to exceptional service in the future.
5.0分
其他
Very large room; nice! Excellent temperature controls. Nice size bathroom. Friendly helpful staff. Will definitely stay again.
展开
酒店回复: Thank you so much for taking the time to share your positive experience with us and for giving us a high score on our service. We're truly grateful for your kind words and are thrilled to know that we met — and hopefully exceeded — your expectations.It means a lot to our team to know that their efforts made a difference during your stay. We always strive to provide the best service possible, and feedback like yours encourages us to keep doing what we love.We hope to welcome you back again soon!
1.0分
其他
展开
Not a very friendly place
Unfortunately our family trip to Atlanta got cancelled due to the fact the entire family got Covid. I contacted the hotel to at the very least try and postpone our trip due to it was a non-refundable prepaid reservation. This was beyond our control. Their response was sorry can't help you. I can only hope the manager at this hotel does not ever get into a situation beyond his control and sees that things happen sometimes. I was not asking for a refund, just a postponement. I would think they would be a little more accommodating. It will be the last time we visit this hotel.
展开
酒店回复: Thank you, Gerrie, for taking the time to share your experience with us. We’re truly sorry to hear about your family’s illness and the disappointment it caused during your planned trip. We completely understand how frustrating it must have been to deal with such an unexpected situation.While we regret that we were unable to accommodate your request due to the reservation policy, your feedback is valuable and helps us improve how we handle sensitive and unforeseen circumstances. We hope your family has made a full recovery, and we sincerely wish you better travel experiences in the future.Should your plans bring you back to Atlanta one day, we’d love the opportunity to provide you with a more positive and welcoming stay.
2.0分
家庭亲子
展开
Even though the room was prepaid through *******, the staff took a $50 security deposit on our credit card. We left the room in pristine condition, but one week later they still have not cancelled and refunded the security deposit hold. I cannot reach them by phone, and when I text to the help line, I only get an automated response saying someone will come back to me soon. This is terrible customer service. I suspect in many cases they just take the $50 and if the customer doesn't notice, they keep it. Awful and untrustworthy.
展开
酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've faced regarding the security deposit hold.While a temporary hold is a standard policy for incidental coverage—even on prepaid bookings—it should absolutely be released promptly after checkout, provided there are no issues with the room. We're very sorry to hear that this process has taken longer than expected in your case, and that you were unable to reach our team for support.Please rest assured that we do not keep security deposits and that any delay in the release is unintentional and often related to processing times on the bank’s end. That said, we understand how concerning this can be, and we're actively working to improve our communication and response times.If you’re still seeing the hold on your account, please reach out to us directly, and we’ll make resolving this a priority.We value your feedback and appreciate the opportunity to make things right.
2.0分
情侣出游
展开
Unfortunately the brook reeked of cat urine . We arrived so late and my husband did not want to go down and get another room I could barely sleep due to the foul odor and notified the desk, they apologized but didn’t offer any type of compensation .the room was very clean other than the horrid smell and the staff was nice, I don’t think we’d stay her again without ensuring our room doesn’t stick ahead of time . We’ve stayed at tons of country inns ? This must allow pets or someone such their cat in.
展开
酒店回复: We appreciate your feedback regarding the urine smell, but we don't allow cats. However, we sincerely apologize for the inconvenience you experienced. We will speak with the housekeeping staff concerning this matter.
5.0分
其他
展开
Staff was friendly the rooms were clean with microwave and fridge beds were comfortable didnt want to get out of it. Shower was and bathroom was very nice. Would recommend this hotel to anyone.
酒店回复: Thank you very much for your comments.We appreciate your business.
4.0分
情侣出游
Property was clean and renovated. Lobby was slightly loud at check in but was no fault of the staff was due to other guest.
展开
酒店回复: We appreciate you taking the time to share your review of our property. We regret that we did not meet your expectations to achieve a perfect score of 10 out of 10. Should you require any assistance during your next visit to the area, please feel free to reach out to us. We look forward to welcoming you back soon!
非常干净的酒店以后还会去
一晚住宿
到达办理入住手续时，我打电话给前台，告诉他我会晚点入住，接电话的人似乎不太友好。他们问我还要多久才能到达，我告诉他凌晨 1 点 25 分钟后才能到达。到达后，我告诉他我是打电话说要晚点到达的年轻女士，因为我要搬出我住的地方，在该地区有一些临时事务要做。那个人没有热情地迎接我，似乎对工作并不高兴。我因为搬家和回来打扫我搬出的房子而度过了漫长而紧张的一天，所以我又累又累。作为我这样的人，当我花钱并注意到这些事情时，我会立即向那个人提出这些问题，但我做不到。那天早上，当我下楼吃早餐时，与一些酒店相比，早餐很糟糕，一个小小的煎蛋卷，配上奶酪、香肠、干麦片和糕点。我本来希望有水果，但它只是一口吃的，本来可以做得更好。总体来说房间很干净，床很舒服。我还会再住这里吗？不会……
我们很喜欢游泳池、积木和四子棋……房间很干净，但就像其他评论一样，你几乎可以听到一切声音。听起来就像有人从天花板上下来，我无法入睡。你可以听到每一扇门打开、关闭、每一个脚步声等，声音太大了。如果我住在顶楼，也许我会再次入住，但你仍然可以听到周围的噪音，所以我不知道。哦，早餐真的很好。
The service and staff is great. The room was clean and bed was comfortable. The breakfast could be better. Not enough variety and the vegan sausage is not something every guess will enjoy.
Very large room; nice! Excellent temperature controls. Nice size bathroom. Friendly helpful staff. Will definitely stay again.
Not a very friendly place
Unfortunately our family trip to Atlanta got cancelled due to the fact the entire family got Covid. I contacted the hotel to at the very least try and postpone our trip due to it was a non-refundable prepaid reservation. This was beyond our control. Their response was sorry can't help you. I can only hope the manager at this hotel does not ever get into a situation beyond his control and sees that things happen sometimes. I was not asking for a refund, just a postponement. I would think they would be a little more accommodating. It will be the last time we visit this hotel.
Even though the room was prepaid through *******, the staff took a $50 security deposit on our credit card. We left the room in pristine condition, but one week later they still have not cancelled and refunded the security deposit hold. I cannot reach them by phone, and when I text to the help line, I only get an automated response saying someone will come back to me soon. This is terrible customer service. I suspect in many cases they just take the $50 and if the customer doesn't notice, they keep it. Awful and untrustworthy.
Unfortunately the brook reeked of cat urine . We arrived so late and my husband did not want to go down and get another room I could barely sleep due to the foul odor and notified the desk, they apologized but didn’t offer any type of compensation .the room was very clean other than the horrid smell and the staff was nice, I don’t think we’d stay her again without ensuring our room doesn’t stick ahead of time . We’ve stayed at tons of country inns ? This must allow pets or someone such their cat in.
Staff was friendly the rooms were clean with microwave and fridge beds were comfortable didnt want to get out of it. Shower was and bathroom was very nice. Would recommend this hotel to anyone.
Property was clean and renovated. Lobby was slightly loud at check in but was no fault of the staff was due to other guest.