Arrived Friday they said they clean rooms every other day. If needed daily request it. Sunday I let my kids sleep longer missed cleaning. Called at 1 front desk said we are short staffed and they are going home we don’t have anyone now. I said can I at least have towels. They brought 2 shower towels. Front dest staff is rude rude. Will not be returning.
5.0分
其他
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It might be a good idea to go around to each room and stairwell door and adjust the soft close mechanism so the doors shut more quietly. It’s unfortunate that most guests don’t have the wherewithal, common sense, courtesy, etc. to take a few seconds out of their days to stand by the door to make sure it closes as quietly as possible. It’s not pleasant to endure several door slams late into the night and early morning.
5.0分
其他
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Baby shower trip
Hotel was clean and beautiful! We had a suite with sofa bed and it was so spacious that the 4 of us were very comfortable! Very modern design. Love the bathroom layout and the big shower. Breakfast and staffs were great!
1.0分
商务出差
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This was the worst thing to walk into. Once we had our room key as we walked in - there is food from whomever rented the room before. Then, the bathroom was not clean - even the toilet was not flushed after someone used it!!!
The
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Cleveland Independence SpringHill Suites is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with all the managers to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future. We are so sorry again! Please always reach out to a manager when you are not satisfied with your stay so that we can make it right.
1.0分
其他
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Very disappointed with my experience at this hotel. I arrived late at night around 1am, exhausted and just looking to check in. The front desk person was extremely rude and unprofessional. I presented a temporary government-issued ID from the state of Illinois, which is legally valid, but he refused to accept it and denied me check-in. He clearly lacked proper training on what constitutes valid identification. Instead of helping or offering any solutions, he was dismissive and condescending. Completely unacceptable service, especially at that hour. I will not be returning and do not recommend this place to anyone.
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酒店回复: Unfortunately, this reservation did not match our information that was sent over from *******. He was doing his job and confirming.
5.0分
家庭亲子
Pretty decent hotel for the price. Rooms are due for renovation.
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酒店回复: Thank you for the great review- we are glad you enjoyed your stay with us!
5.0分
其他
I Love the spacious layout of the room. The staff was very friendly and helpful.
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酒店回复: We are glad you enjoyed your stay with us! We appreciate the kind words.
房间干净又宽敞。但当我发现他们不提供每日客房清洁服务时，还是有点失望。
住两天，第一天没人打扫房间居然。
酒店位置靠近高速公路，附近有不少餐厅，适合私人聚会或商务聚会。房间宽敞，配有沙发、办公桌、微波炉和小冰箱；浴室很大，淋浴间也很宽敞。唯一的缺点是空调，一旦开暖气，噪音就很大。房费还包含欧陆式早餐，这也是一大亮点。
Arrived Friday they said they clean rooms every other day. If needed daily request it. Sunday I let my kids sleep longer missed cleaning. Called at 1 front desk said we are short staffed and they are going home we don’t have anyone now. I said can I at least have towels. They brought 2 shower towels. Front dest staff is rude rude. Will not be returning.
It might be a good idea to go around to each room and stairwell door and adjust the soft close mechanism so the doors shut more quietly. It’s unfortunate that most guests don’t have the wherewithal, common sense, courtesy, etc. to take a few seconds out of their days to stand by the door to make sure it closes as quietly as possible. It’s not pleasant to endure several door slams late into the night and early morning.
Baby shower trip
Hotel was clean and beautiful! We had a suite with sofa bed and it was so spacious that the 4 of us were very comfortable! Very modern design. Love the bathroom layout and the big shower. Breakfast and staffs were great!
This was the worst thing to walk into. Once we had our room key as we walked in - there is food from whomever rented the room before. Then, the bathroom was not clean - even the toilet was not flushed after someone used it!!!
The
Very disappointed with my experience at this hotel. I arrived late at night around 1am, exhausted and just looking to check in. The front desk person was extremely rude and unprofessional. I presented a temporary government-issued ID from the state of Illinois, which is legally valid, but he refused to accept it and denied me check-in. He clearly lacked proper training on what constitutes valid identification. Instead of helping or offering any solutions, he was dismissive and condescending. Completely unacceptable service, especially at that hour. I will not be returning and do not recommend this place to anyone.
Pretty decent hotel for the price. Rooms are due for renovation.
I Love the spacious layout of the room. The staff was very friendly and helpful.