Older property. Although the bathrooms were updated, the tv was very small and the air conditioner was very noisy. The night staff was good but the morning staff was not courteous, did not ask anything about my satisfaction or thank me at all. Continental breakfast was subpar and hot items lukewarm. Be sure to check expiration dates on the bread and bagels. They were 2 days expired.
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酒店回复: Hello Bryant,Please accept my sincerest apologies for the inconvenience caused to you during your stay. Please rest assured we are taking appropriate measures to prevent future occurrences.
3.0分
情侣出游
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Delavan is a quaint nice community making it a welcoming comfortable hometown.People were friendly, good deals at the Arcadia bar connected and even some nice bakeries.
As for the hotel could you some updates and cleaning. I have stayed at many Wyndham and this could use some improvement such as getting new mattress if it's dirty. In the room we stayed it had a big brown stain and some yellowish strains. I found this out because of the mattress cover and we had already stayed in that bed the night before. This happened on our second night, i did go down stairs and the gentleman at the front desk did switch our room to a cleaner one and we were satisfied with the new room. Also breakfast can definitely need improvement also.
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酒店回复: Hello Brendan,We appreciate you taking time to share your valuable feedback. Please rest assured we are taking appropriate measures to prevent any future occurrences.
2.0分
其他
The room was dirty, the water was brown that came out of the office. We got a free drink ticket to the bar in the hotel but it never opened.
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酒店回复: Hello Nicole,Please accept my sincerest apologies for the inconvenience caused to you during your stay. Please rest assured we are taking appropriate measures to prevent any future occurrences.
2.0分
其他
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Good area of town and decent for a last minute hotel due to a family emergancy. However pur shower head leaked non stop (we just closed the bathroom door so we wouldnt hear it while trying to sleep) and could use bathroom updates.
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酒店回复: Hello Lindsay,Please accept my sincerest apologies for the inconvenience caused to you during your stay. We are taking appropriate measures to prevent any future occurrences.
1.0分
朋友出游
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This hotel was nothing like the pictures. It was disgusting and not clean at all. The bathroom was filthy and dirty and the windows leaked. The area around the hotel was cute with a nice little old town but overall this hotel doesn’t even deserve a 1 star.
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酒店回复: Hello Adam,Please accept my sincerest apologies for the inconvenience caused to you during your stay. Please be assured the concern has been forwarded to the Housekeeping manager and the upper management. We hope you will give us a chance to serve you better in the future.
2.0分
情侣出游
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Hotel is grossly in need of updating. Christmas decoration, broken ice machines, very dim lighting in lobby, drapes not secured and peeling sink countertop was our experience.
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酒店回复: Hello Donna,Please accept my sincerest apologies for the inconvenience caused to you during your stay. We will soon be starting renovations and hope you will give us a chance to serve you better it the future.
2.0分
其他
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Will not stay again.
Place was run down and stains on sheets and curtains. Broken desk chair. I booked a stay here because they advertise they have a restaurant and bar attached. They have no restaurant it is closed. And the bar only stays open till 8 instead of midnight like advertised. Also the bar was kind of run down to. Spending a little time to clean the place up and fix it up and this would be a nice hotel in a nice little town. The owners obviously are letting it get run down and doing the bare minimum of repairs and cleaning. I would not stay here again.
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酒店回复: Hello Joseph,Please accept my sincerest apologies for the inconvenience caused to you during your stay. I would like to mention that we are working on the upbringing of the hotel and bar; however, we are in the midst of summer season and it is hard to keep the rooms locked or start any renovations currently. We plan on starting the renovations in the winter and we hope you will give us a chance to serve you better in the future.
1.0分
情侣出游
Disgusting filthy hotel. We were staying because of attending a wedding nearby…we didn’t even stay we drove home in the middle of the night!!
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酒店回复: Hello Phyllis,Please accept my sincerest apologies for the inconvenience caused to you during your stay. Please rest assure we are taking appropriate measures to make sure there are no future occurrences.
酒店很棒，旁边有个可爱的小公园，里面有大象和长颈鹿。房间很干净，员工很优秀，早餐也很好吃。
伟大的
Older property. Although the bathrooms were updated, the tv was very small and the air conditioner was very noisy. The night staff was good but the morning staff was not courteous, did not ask anything about my satisfaction or thank me at all. Continental breakfast was subpar and hot items lukewarm. Be sure to check expiration dates on the bread and bagels. They were 2 days expired.
Delavan is a quaint nice community making it a welcoming comfortable hometown.People were friendly, good deals at the Arcadia bar connected and even some nice bakeries.
As for the hotel could you some updates and cleaning. I have stayed at many Wyndham and this could use some improvement such as getting new mattress if it's dirty. In the room we stayed it had a big brown stain and some yellowish strains. I found this out because of the mattress cover and we had already stayed in that bed the night before. This happened on our second night, i did go down stairs and the gentleman at the front desk did switch our room to a cleaner one and we were satisfied with the new room. Also breakfast can definitely need improvement also.
The room was dirty, the water was brown that came out of the office. We got a free drink ticket to the bar in the hotel but it never opened.
Good area of town and decent for a last minute hotel due to a family emergancy. However pur shower head leaked non stop (we just closed the bathroom door so we wouldnt hear it while trying to sleep) and could use bathroom updates.
This hotel was nothing like the pictures. It was disgusting and not clean at all. The bathroom was filthy and dirty and the windows leaked. The area around the hotel was cute with a nice little old town but overall this hotel doesn’t even deserve a 1 star.
Hotel is grossly in need of updating. Christmas decoration, broken ice machines, very dim lighting in lobby, drapes not secured and peeling sink countertop was our experience.
Will not stay again.
Place was run down and stains on sheets and curtains. Broken desk chair. I booked a stay here because they advertise they have a restaurant and bar attached. They have no restaurant it is closed. And the bar only stays open till 8 instead of midnight like advertised. Also the bar was kind of run down to. Spending a little time to clean the place up and fix it up and this would be a nice hotel in a nice little town. The owners obviously are letting it get run down and doing the bare minimum of repairs and cleaning. I would not stay here again.
Disgusting filthy hotel. We were staying because of attending a wedding nearby…we didn’t even stay we drove home in the middle of the night!!