酒店回复: Thank you for taking the time to review our hotel! We are saddened to hear that you had a less than exceptional experience at our hotel, especially in regards to our staff interactions. We strive to not only meet, but exceed our guest's expectations and we clearly fell short. I kindly ask that you reach out to our management team so we may investigate your experience further. I hope that you choose to give our hotel another opportunity to welcome you again in the future!
酒店回复: Thank you for your review and I apologize for the issues you experienced while staying with us. We will be looking into your concerns. Please know that the issues you have brought to our attention are not typical for our hotel and will be actioned on immediately. I hope we have the opportunity to welcome you again in the future!
5.0分
家庭亲子
原文
翻译提供方：Google
一家五口真的很好！
靠近乐高乐园，非常棒。
浴室被水浸坏了，但总体很好！
展开
酒店回复: Thank you for your review. We are happy you enjoyed your stay and we hope to welcome you back again soon!
5.0分
朋友出游
展开
Staff was very friendly and professional. They lit the outside firepit for us to enjoy a beautiful early fall evening. Room was comfortable and stocked with what we needed.
展开
酒店回复: Thank you for your wonderful review! We are so glad you enjoyed your stay and that our staff made you feel welcome. It's great to hear you appreciated the firepit and found your room comfortable and well-stocked. We look forward to welcoming you back on your next visit!
4.0分
家庭亲子
Staff was very friendly and checked in daily to make sure you were comfortable and didn’t need anything
展开
酒店回复: Thank you for your kind words! We're so glad you appreciated our friendly staff and their daily check-ins. Your feedback is very rewarding for our team. We hope to see you again soon!
5.0分
其他
展开
Nice Hotel near Legoland
I really liked the room. It was clean and was exactly what we needed for this trip. It wasn't that far from LegoLand so it was convenient and the EV charger worked great for my car that uses J1772 but I also saw some Tesla specific chargers there. I was able to get a full charge by the next morning.
I wasn't super impressed with the breakfast but it's included so I can't be too mad. My son loves bacon and they didn't have any there or any cinnamon rolls. The waffles were good though.
展开
酒店回复: Thank you for your wonderful feedback! We are so glad you and your son enjoyed your clean and comfortable room and found our location so convenient for your trip to LegoLand. It's also great to hear that our EV charging stations were a seamless and convenient feature for your travel needs.We apologize that our breakfast selection did not completely meet your family's expectations. We are, however, happy to hear that the waffles were a hit!We appreciate you taking the time to share both the positive aspects of your stay and the areas where we can improve. We look forward to welcoming you back again soon for an even better experience.
5.0分
其他
展开
I enjoyed my short stay at Home suites. My queen size bed roomnsuite for two was well stored with extra towels blankets, coffee, tea, and well lite room.
I chowed down on the breakfast that I finally was able to make on labor day morning. Delicous. Breakfast is served daily from 7am-10am.
I observed staff being attentive to the upkeep amd maintainence of the property through out my stay. I like there gore place area, wish ot was a smoking area just as stylish and comfotable.
I would stay again and recommend to others.
展开
酒店回复: Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your queen-size suite, found it well-stocked, and appreciated the breakfast and our team's attentiveness. We appreciate your comments about the outdoor seating area and hope to welcome you back to Home Suites in the future
3.0分
家庭亲子
展开
Fire alarm at 3:30am. Had to wait outside for 45 minutes in our pajamas. No one gave us any information on what happened or why! Very unprofessional. My room was cleaned on the 2nd day there. I had to ask for extra towels. This visit was unlike all my previous visits to all other Hilton and Hotels. I always received excellent service for years. This was my first negative experience. Charles Simmons date 9/25-9/27
展开
酒店回复: Thank you for taking the time to share your recent experience with us, and we sincerely appreciate you bringing these issues to our attention. I will address your comments with the team. The fire alarm sounded due to someone burning an item they were toasting, and I apologize you were not informed of what happened. We appreciate your loyalty to Hilton, and we look forward to having you stay again.
2.0分
其他
展开
Check in time is at 3pm, I showed up at 6 and they said my room hasn't been cleaned yet. They were scrambling to find another room and we had to wait to finally get a key. The cleanliness was not great.
展开
酒店回复: Thank you for taking the time to provide us with this feedback. We sincerely apologize for the unacceptable experience you had during your check-in and for the condition of your room. This is not the standard of service we aim to provide our guests, and we are very sorry for the inconvenience and frustration this must have caused you. We hope you will give us another chance to provide you with the exceptional experience you deserve.
很棒的酒店，我甚至愿意给它更高的评分。房间又大又干净，毛巾也很多，早餐种类丰富而且都很新鲜。下次还会再来！
前台工作人员近乎粗鲁，需要帮助时几乎无人回应。入住时房间里的所有餐具都是脏的，洗碗机坏了，没有零钱可以洗衣服——被告知要去加油站。工作人员总是坐在早餐区聊天或打电话。
对于希尔顿品牌酒店来说，这是一次痛苦的经历
整晚都很吵，人们猛摔门，墙壁震动，感觉就像人们在跑马拉松一样。我的浴室很脏，到处都是黑色霉菌，我被告知他们会来打扫，但他们从来没有来过。房间非常陈旧，墙纸都剥落了。他们没有多余的房间给我家人换，所以我们的浴室很脏，最后只能自己打扫。
一家五口真的很好！
靠近乐高乐园，非常棒。
浴室被水浸坏了，但总体很好！
Staff was very friendly and professional. They lit the outside firepit for us to enjoy a beautiful early fall evening. Room was comfortable and stocked with what we needed.
Staff was very friendly and checked in daily to make sure you were comfortable and didn’t need anything
Nice Hotel near Legoland
I really liked the room. It was clean and was exactly what we needed for this trip. It wasn't that far from LegoLand so it was convenient and the EV charger worked great for my car that uses J1772 but I also saw some Tesla specific chargers there. I was able to get a full charge by the next morning.
I wasn't super impressed with the breakfast but it's included so I can't be too mad. My son loves bacon and they didn't have any there or any cinnamon rolls. The waffles were good though.
I enjoyed my short stay at Home suites. My queen size bed roomnsuite for two was well stored with extra towels blankets, coffee, tea, and well lite room.
I chowed down on the breakfast that I finally was able to make on labor day morning. Delicous. Breakfast is served daily from 7am-10am.
I observed staff being attentive to the upkeep amd maintainence of the property through out my stay. I like there gore place area, wish ot was a smoking area just as stylish and comfotable.
I would stay again and recommend to others.
Fire alarm at 3:30am. Had to wait outside for 45 minutes in our pajamas. No one gave us any information on what happened or why! Very unprofessional. My room was cleaned on the 2nd day there. I had to ask for extra towels. This visit was unlike all my previous visits to all other Hilton and Hotels. I always received excellent service for years. This was my first negative experience. Charles Simmons date 9/25-9/27
Check in time is at 3pm, I showed up at 6 and they said my room hasn't been cleaned yet. They were scrambling to find another room and we had to wait to finally get a key. The cleanliness was not great.