酒店回复: Dear frandovani,Thank you for taking the time to share your lovely feedback. We are thrilled to hear that both you and your daughter enjoyed your 8-night stay with us. It’s wonderful to know that she enjoyed the breakfast and pool, and that you appreciated our convenient location near the MRT and the beautiful riverside environment.Your kind words about our staff are truly appreciated and will be shared with the team—they will be delighted to know their efforts contributed to making your stay memorable.We look forward to welcoming you and your daughter back for another enjoyable visit to Singapore!Warm regards,Marilyn Christer Front Office Manager

酒店回复: Dear Mumuyi,Thank you for sharing your detailed feedback regarding your stay in our Grand Executive Suite (Newly Renovated Room). We are delighted to hear that you found the room clean and enjoyed the breakfast. Your kind words about our well-maintained property and the service are truly appreciated.We also take note of your comments regarding the layout of the suite. Your feedback is valuable and will be reviewed as we continue to enhance our room offerings to ensure a comfortable experience for all our guests.We look forward to welcoming you back to Grand Copthorne Waterfront Hotel Singapore for another enjoyable stay.Warm regards,Marilyn Christer Front Office Manager

酒店回复: Dear Valued guest,Thank you for taking the time to share your feedback. We regret to learn that your stay did not meet your expectations, and we sincerely apologize for the disappointment caused.Regarding the room allocation, upgrades are subject to availability at the time of arrival and are managed directly by the hotel. While we work closely with our booking partners, we regret if expectations were not aligned in this instance.We are concerned to hear your comments about housekeeping and replenishment of amenities. This is certainly not reflective of our service standards, and your feedback has been shared with the relevant teams for immediate review and corrective action.With regard to the iron, our inspection confirmed that it was functioning normally; however, we understand that excessive heat settings may damage fabric. We regret the inconvenience caused and kindly encourage guests to inform us immediately should any issue arise, so our team may assist promptly, including providing alternatives or support with garment care.We truly value your feedback, as it helps us identify areas for improvement. Should you be open to it, we would appreciate the opportunity to discuss your experience further and regain your confidence in our service.Thank you again for sharing your comments.Warm regards,Marilyn Christer Front Office Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback with us.We are pleased to hear that you enjoyed the spacious room, river view, cleanliness, convenient transportation links, and our Chinese-speaking service. We are also glad that the late check-out added comfort to your stay.At the same time, we are truly concerned to learn about your experience at the breakfast omelet station. Please accept our sincere apologies for the service shortfall you encountered. This is certainly not the level of hospitality we strive to provide, and we take your comments very seriously. Rest assured that this feedback has been shared with the relevant team for review and further training to ensure all guests are treated with equal warmth and respect.Thank you once again for your honest review and for rating your overall experience positively. We value your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,Marilyn Christer Front Office Manager

酒店回复: Dear Valued guest,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. It is disappointing to hear that the cleanliness of your room and the handling of your luggage did not meet the high standards we strive to provide.Please be assured that your comments have been shared with our housekeeping and front desk teams to ensure immediate improvements are made. Guest comfort and satisfaction are our top priorities, and your feedback is invaluable in helping us enhance our services.We hope to have the opportunity to welcome you back in the future and provide the exceptional experience that you rightfully expect.Warm regards,Marilyn Christer MMa

酒店回复: Dear Valued guest,Thank you for sharing your wonderful feedback following your stay with us.We are delighted to hear that you enjoyed our convenient location by the Singapore River, the stunning river-view rooms, and the festive Christmas atmosphere. It’s also great to know that our breakfast and friendly staff contributed to a satisfying stay.We truly appreciate your kind words and look forward to welcoming you back for another memorable experience in the future.Warm regards,Marilyn ChristerFront Office Manager

酒店回复: Dear Valued guest,Thank you very much for your outstanding review and for sharing such wonderful feedback.We are truly delighted to hear that you were very satisfied with your stay in our Premier King (Newly Renovated Room) and that you enjoyed every aspect of your experience. It is especially pleasing to know that our location along the Singapore River and the close proximity to Clarke Quay enhanced your stay, allowing you to enjoy the lively atmosphere with walking, jogging, cycling, and a wide variety of delicious food options.Your kind comments about our comprehensive facilities and overall experience mean a great deal to our team and serve as strong motivation to continue delivering excellent service.We look forward to welcoming you back again soon for another outstanding stay.Warm regards,Marilyn ChristerFront Office Manager

酒店回复: Dear Valued guest,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you experienced during your stay, particularly regarding the service, room cleanliness, noise, and the inconvenience with the comforter. This is certainly not the level of service we aim to provide, and we regret that your concerns were not addressed to your satisfaction in a timely manner.Regarding the noise and room change, we understand how frustrating this must have been, and we will review our room allocation and communication processes to better manage such situations in the future. Concerning the swimming pool, we would like to clarify that there is no lifeguard on duty, as indicated by signage at the pool, and we encourage all guests to exercise caution while using the facilities. We also note your feedback about bellhop assistance, which will be shared with the relevant teams to improve our guest experience.We appreciate your comments, as they help us identify areas for improvement. We hope to have the opportunity to welcome you back and provide a stay that meets the high standards we strive for.Kind regards,Marilyn Christer Front Office Manager

酒店回复: Dear Valued guest,Thank you for sharing your wonderful feedback.We are thrilled to hear that your family enjoyed the thoughtful touches, including the little otter toy for your child, the visit from Santa, and the comfortable king-size bed and sofa bed. It’s also great to know that our breakfast and convenient location contributed to a memorable stay. Your kind words about our staff will be shared with the team as encouragement.We look forward to welcoming you and your family back for another delightful stay in the future.Warm regards,Marilyn ChristerFront Office Manager

酒店回复: Dear Valued Guest,Thank you very much for sharing your wonderful feedback and for rating your stay as Amazing.We are delighted to hear that you enjoyed your stay in our Premier King (Newly Renovated Room) and found the room spacious and comfortable. It is especially heartwarming to know that you experienced the festive ***** New Year celebrations, including the lion dance at our hotel entrance. We are also glad that the complimentary orange added a touch of auspicious joy to your stay.Your kind comments about the overall experience truly encourage our team, and we appreciate your recognition of our amenities, cleanliness, surroundings, and service.We hope to have the pleasure of welcoming you back again soon for another memorable stay.Warm regards,Marilyn ChristerFront Office Manager