First time visiting Singapore, and my stay at Orchard Hotel Singapore was absolutely perfect!The hotel’s location is excellent, right in the heart of Orchard Road—super convenient for getting around, shopping, and dining. The service was thoughtful and attentive. A special shout-out to Mr. Harun! He is professional, incredibly warm and friendly, and patiently recommended many local snacks and hidden gems for us. He treated us like friends, and his enthusiasm truly touched us first-time visitors. This stay made our trip so much more enjoyable. Highly recommended; we will definitely stay here again on our next visit to Singapore!
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback.We’re pleased to hear that you found your room spacious and appreciated the convenient location of our hotel. We also value your honest comments regarding the age of our facilities — guest feedback like yours helps us prioritize improvements while maintaining good value for our guests.It’s great to know that, overall, you found the price-performance ratio acceptable, and we hope to welcome you back for another comfortable and convenient stay in the future.Warm Regards,Orchard Hotel Management
5.0分
特色豪华房
商务出差
一直住这家酒店 但是为什么当然房间便宜呢
而且现在明显团队多了
早餐人太多了 都需要排队 乱哄哄的
没有以前舒服了
1.5分
特色豪华房
商务出差
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非常差的住宿体验没有感受到五星级酒店的服务水准！第一天check in 比较晚了接近10点入住 打开了冰箱发现一瓶之前客人遗漏的吃剩下的冰淇淋非常恶心！ 由于时间关系打给总台电话要求明早帮我更换房间！对方明确表示可以安排！ 第二天早上醒来就立刻去前台工作女士表示目前八点前没有空房需要等候到下午三点！由于我要出差无法赶回，协商后同意我将整理好的行李留在1702 房间后有客房服务帮忙处理！ 并当场退还了房卡！当晚9点多钟到了前台男士工作人员告知没有变动房间！也没有早上前台通知的有新的房间！ 对于这样的管理方式来说实在令人费解！ 经过多次协商最终找到了一间与我预定不符合的房间进行入住！因为太晚已经非常疲倦也没有精力再去折腾！这家酒店的接待管理水平实不符合标准
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酒店回复: Dear Huifeidelvlv203,Thank you for taking the time to share your detailed feedback regarding your recent stay. We sincerely regret to learn that your experience did not reflect the service standards we strive to uphold as a five-star establishment.Please accept our deepest apologies for the late check-in, the unacceptable condition of the refrigerator, and the miscommunication surrounding your room change request. We understand how frustrating and inconvenient these issues must have been, especially during a business trip. The lapses in coordination between our front desk and housekeeping teams are not reflective of the level of professionalism we expect, and we are addressing these matters urgently with our management staff to prevent recurrence.We truly value your comments, as they highlight areas where we must improve. Your feedback has been shared with our leadership team to ensure corrective measures are implemented promptly.We hope you will allow us the opportunity to restore your confidence in us by providing you with a seamless and comfortable stay in the future.Best Regards,Nick ChiaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Thank you for your detailed review. We’re glad to hear that you found the room spacious and that the service met your expectations. We’re also happy that our location made it easy for you to explore nearby attractions like the Singapore Botanic Gardens. We appreciate your feedback about the hotel’s age, and we’re continually working to maintain and improve our facilities.It’s great to know that the nearby breakfast options and public transportation were convenient for you. We hope to welcome you back soon for another comfortable stay.Best Regards,Nick ChiaExecutive Assistant Manager
5.0分
特色尊贵房
家庭亲子
酒店就在乌节路商业中心边上，逛街很方便，地铁也在附近，地铁刷信用卡就行
早餐品种也不少，退房更是便捷，赞…
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酒店回复: Dear JenniferXIEThank you for your positive feedback. We’re delighted to hear that you enjoyed our prime location next to Orchard Road, the convenience of the nearby MRT with credit card payment, and our breakfast selection. We’re also glad check-out was smooth and hassle-free. Thank you for the thumbs up—we look forward to welcoming you again soon.Warm regards,Orchard Hotel Management
房间还算是不错，在新加坡这个地方。性价比还算高了，非常值得一提的是早餐真的非常好，在国外算是对中国人非常友好了，早餐很多都是偏港式的，小朋友吃的很好，很棒他们的服务也还是蛮好的。携程来定的，没有收取押金，退房也非常的快，地理位置还是蛮不错的。下次来新加坡，还是非常愿意住这里
卫生：酒店的卫生非常糟糕，浴缸里面是有沙子的，枕上面有明显的污渍，有人来换被子，被套上面是有血渍的
设施：电视机大概看20分钟，里面有一两分钟是卡网络的，而且频繁的发生，冲凉房的喷头发出了非常大的异响，厕所板很松
游泳池也很不错，离地铁站有一点点距离
服务：酒店赠送欢迎礼东西，这部分是可以的，
房间很干净，设施有些老旧，不过服务人员态度超级好，地理位置也很好，走路去乌节路大约10分钟，非常方便。
房间比较大，整体装修风格比较简约，房间设施齐全，卫生干净整洁，服务态度还不错，下次还会再来入住这家的。
First time visiting Singapore, and my stay at Orchard Hotel Singapore was absolutely perfect!The hotel’s location is excellent, right in the heart of Orchard Road—super convenient for getting around, shopping, and dining. The service was thoughtful and attentive. A special shout-out to Mr. Harun! He is professional, incredibly warm and friendly, and patiently recommended many local snacks and hidden gems for us. He treated us like friends, and his enthusiasm truly touched us first-time visitors. This stay made our trip so much more enjoyable. Highly recommended; we will definitely stay here again on our next visit to Singapore!
房间不大，重新装修过。空调很足，晚上关了空调依然很凉。
早餐很丰盛，服务态度我就呵呵了，对大陆同胞和对洋人是不一样的态度。至于卫生，请直接看图，这是咖啡机旁边的杯子。
在这个位置算比较大的房间了，35平方米了。设施略老，整体性价比还行，周围啥都有，很方便。
一直住这家酒店 但是为什么当然房间便宜呢
而且现在明显团队多了
早餐人太多了 都需要排队 乱哄哄的
没有以前舒服了
非常差的住宿体验没有感受到五星级酒店的服务水准！第一天check in 比较晚了接近10点入住 打开了冰箱发现一瓶之前客人遗漏的吃剩下的冰淇淋非常恶心！ 由于时间关系打给总台电话要求明早帮我更换房间！对方明确表示可以安排！ 第二天早上醒来就立刻去前台工作女士表示目前八点前没有空房需要等候到下午三点！由于我要出差无法赶回，协商后同意我将整理好的行李留在1702 房间后有客房服务帮忙处理！ 并当场退还了房卡！当晚9点多钟到了前台男士工作人员告知没有变动房间！也没有早上前台通知的有新的房间！ 对于这样的管理方式来说实在令人费解！ 经过多次协商最终找到了一间与我预定不符合的房间进行入住！因为太晚已经非常疲倦也没有精力再去折腾！这家酒店的接待管理水平实不符合标准
房间中规中矩，在新加坡就算房间大的了吧，总体来说性价比可以，比较老的酒店，服务比较成熟。距离附近的新加坡植物园走路20分钟，地铁8分钟，周围吃早饭也比较方便，公交比也方便
酒店就在乌节路商业中心边上，逛街很方便，地铁也在附近，地铁刷信用卡就行
早餐品种也不少，退房更是便捷，赞…