酒店回复: Dear Guest,We appreciate your review and are thrilled that you had a comfortable and enjoyable stay, as well as a satisfying breakfast experience. We take pride in providing exceptional care and comfort to our guests, and we appreciate the opportunity to be a part of your Singapore experience. We're looking forward to welcoming you back again soon.Best Regards,Nick ChiaExecutive Assistant Manager
非常差的住宿体验没有感受到五星级酒店的服务水准!第一天check in 比较晚了接近10点入住 打开了冰箱发现一瓶之前客人遗漏的吃剩下的冰淇淋非常恶心! 由于时间关系打给总台电话要求明早帮我更换房间!对方明确表示可以安排! 第二天早上醒来就立刻去前台工作女士表示目前八点前没有空房需要等候到下午三点!由于我要出差无法赶回,协商后同意我将整理好的行李留在1702 房间后有客房服务帮忙处理! 并当场退还了房卡!当晚9点多钟到了前台男士工作人员告知没有变动房间!也没有早上前台通知的有新的房间! 对于这样的管理方式来说实在令人费解! 经过多次协商最终找到了一间与我预定不符合的房间进行入住!因为太晚已经非常疲倦也没有精力再去折腾!这家酒店的接待管理水平实不符合标准
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酒店回复: Dear Huifeidelvlv203,Thank you for taking the time to share your detailed feedback regarding your recent stay. We sincerely regret to learn that your experience did not reflect the service standards we strive to uphold as a five-star establishment.Please accept our deepest apologies for the late check-in, the unacceptable condition of the refrigerator, and the miscommunication surrounding your room change request. We understand how frustrating and inconvenient these issues must have been, especially during a business trip. The lapses in coordination between our front desk and housekeeping teams are not reflective of the level of professionalism we expect, and we are addressing these matters urgently with our management staff to prevent recurrence.We truly value your comments, as they highlight areas where we must improve. Your feedback has been shared with our leadership team to ensure corrective measures are implemented promptly.We hope you will allow us the opportunity to restore your confidence in us by providing you with a seamless and comfortable stay in the future.Best Regards,Nick ChiaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Thank you for your detailed review. We’re glad to hear that you found the room spacious and that the service met your expectations. We’re also happy that our location made it easy for you to explore nearby attractions like the Singapore Botanic Gardens. We appreciate your feedback about the hotel’s age, and we’re continually working to maintain and improve our facilities.It’s great to know that the nearby breakfast options and public transportation were convenient for you. We hope to welcome you back soon for another comfortable stay.Best Regards,Nick ChiaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re happy to hear that you found our location convenient, with easy access to shopping malls, supermarkets, and cafes along the way. It’s also wonderful to know that our Chinese-speaking staff made your stay more enjoyable, especially with your children. We truly value our guests, and it’s great to hear that our team made a positive impact on your experience.We also appreciate your comments regarding breakfast. While we strive to offer a delicious and plentiful spread, we understand that peak times can lead to a crowded lobby. We will certainly look into ways to further streamline the breakfast experience to accommodate all our guests more comfortably.Thank you again for your constructive feedback, and we look forward to welcoming you back in the future for an even better experience.Best Regards,Nick ChiaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Thank you for your thoughtful feedback, We’re so glad to hear that you enjoyed our beautiful Christmas decorations and found our location convenient, especially with easy access to Ion orchard.We appreciate your comments about the rooms and will certainly look into further improvements. It’s great to know that our service met your expectations, and we truly value your recommendation for those visiting the city.We hope to welcome you back in the future for another enjoyable stay!Best Regards,Nick ChiaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Thank you for your wonderful feedback. We’re glad you enjoyed our convenient location and friendly service. It’s great to hear that our gym, pool, and breakfast offerings met your expectations. We hope to welcome you back for another enjoyable stay soon.Best Regards,Nick ChiaExecutive Assistant Manager
房间干净整洁卫生,早餐丰富多样美味,附近公交地铁方便快捷,楼下有超市、食阁,地处乌节路商业一条街,服务人员态度非常好。
房间不大,重新装修过。空调很足,晚上关了空调依然很凉。
早餐很丰盛,服务态度我就呵呵了,对大陆同胞和对洋人是不一样的态度。至于卫生,请直接看图,这是咖啡机旁边的杯子。
非常差的住宿体验没有感受到五星级酒店的服务水准!第一天check in 比较晚了接近10点入住 打开了冰箱发现一瓶之前客人遗漏的吃剩下的冰淇淋非常恶心! 由于时间关系打给总台电话要求明早帮我更换房间!对方明确表示可以安排! 第二天早上醒来就立刻去前台工作女士表示目前八点前没有空房需要等候到下午三点!由于我要出差无法赶回,协商后同意我将整理好的行李留在1702 房间后有客房服务帮忙处理! 并当场退还了房卡!当晚9点多钟到了前台男士工作人员告知没有变动房间!也没有早上前台通知的有新的房间! 对于这样的管理方式来说实在令人费解! 经过多次协商最终找到了一间与我预定不符合的房间进行入住!因为太晚已经非常疲倦也没有精力再去折腾!这家酒店的接待管理水平实不符合标准
房间中规中矩,在新加坡就算房间大的了吧,总体来说性价比可以,比较老的酒店,服务比较成熟。距离附近的新加坡植物园走路20分钟,地铁8分钟,周围吃早饭也比较方便,公交比也方便
酒店有品味,房间有点小,但设施齐全,能满足所有需要;卫生条件非常好;周边环境也不错,近主干道乌节路,交通便利;早餐丰富,服务很好。整体推荐!
离乌节路地铁站稍微有点距离,因此周边也比较安静,从地铁站过来的路上有商场,超市,便利店和咖啡馆等设施,补给很方便;酒店有中文工作人员,所有员工态度都很好,对小朋友友善,酒店团客不少,所以在早餐和退房时间段,大堂比较热闹拥挤,早餐很丰盛好吃,但因为人多,需要早些去,要不然需要排队
圣诞布置很美地理位置很方便就在ionorchard旁边,但酒店房间有点旧,但服务态度基本上都很达标,推荐需要city里活动的
酒店挺好,早餐很丰富,行李可以寄存,中英文理论上都ok,有些服务人员看我面向就直接说中文了,可惜这次就住了两晚
整体都不错喜欢 。每次来新加坡都会选择这家酒店,去哪都方便 周围也很热闹,下楼附近就有商场和吃饭得地点。
酒店位置出行比较方便,离地铁不远,楼下有很多公交车可以选择。酒店服务比较热情,健身房和游泳池到还可以够用。酒店早餐比较丰盛,中餐、印度、日本和西餐可选择。