酒店回复: Dear Guest,We appreciate your review and are thrilled that you had a comfortable and enjoyable stay, as well as a satisfying breakfast experience. We take pride in providing exceptional care and comfort to our guests, and we appreciate the opportunity to be a part of your Singapore experience. We're looking forward to welcoming you back again soon.Best Regards,Nick ChiaExecutive Assistant Manager

酒店回复: Dear Huifeidelvlv203,Thank you for taking the time to share your detailed feedback regarding your recent stay. We sincerely regret to learn that your experience did not reflect the service standards we strive to uphold as a five-star establishment.Please accept our deepest apologies for the late check-in, the unacceptable condition of the refrigerator, and the miscommunication surrounding your room change request. We understand how frustrating and inconvenient these issues must have been, especially during a business trip. The lapses in coordination between our front desk and housekeeping teams are not reflective of the level of professionalism we expect, and we are addressing these matters urgently with our management staff to prevent recurrence.We truly value your comments, as they highlight areas where we must improve. Your feedback has been shared with our leadership team to ensure corrective measures are implemented promptly.We hope you will allow us the opportunity to restore your confidence in us by providing you with a seamless and comfortable stay in the future.Best Regards,Nick ChiaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Thank you for your detailed review. We’re glad to hear that you found the room spacious and that the service met your expectations. We’re also happy that our location made it easy for you to explore nearby attractions like the Singapore Botanic Gardens. We appreciate your feedback about the hotel’s age, and we’re continually working to maintain and improve our facilities.It’s great to know that the nearby breakfast options and public transportation were convenient for you. We hope to welcome you back soon for another comfortable stay.Best Regards,Nick ChiaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re happy to hear that you found our location convenient, with easy access to shopping malls, supermarkets, and cafes along the way. It’s also wonderful to know that our Chinese-speaking staff made your stay more enjoyable, especially with your children. We truly value our guests, and it’s great to hear that our team made a positive impact on your experience.We also appreciate your comments regarding breakfast. While we strive to offer a delicious and plentiful spread, we understand that peak times can lead to a crowded lobby. We will certainly look into ways to further streamline the breakfast experience to accommodate all our guests more comfortably.Thank you again for your constructive feedback, and we look forward to welcoming you back in the future for an even better experience.Best Regards,Nick ChiaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Thank you for your thoughtful feedback, We’re so glad to hear that you enjoyed our beautiful Christmas decorations and found our location convenient, especially with easy access to Ion orchard.We appreciate your comments about the rooms and will certainly look into further improvements. It’s great to know that our service met your expectations, and we truly value your recommendation for those visiting the city.We hope to welcome you back in the future for another enjoyable stay!Best Regards,Nick ChiaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Thank you for your wonderful feedback. We’re glad you enjoyed our convenient location and friendly service. It’s great to hear that our gym, pool, and breakfast offerings met your expectations. We hope to welcome you back for another enjoyable stay soon.Best Regards,Nick ChiaExecutive Assistant Manager