酒店回复: Frankie,We apologize that you did not enjoy your stay with us. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case with our policies and proceduresEverything is important to us; sorry the ball was dropped. Sincerely, Management.
2.0分
商务出差
原文
翻译提供方:Google
入住很慢。房间和淋浴间的清洁度令人怀疑。不会再来这家酒店了。
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酒店回复: Elissa,We apologize that you did not enjoy your stay with us. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case. Thank you for being our guest and we wish you all the best in your travels. Everything is important to us; sorry the ball was dropped. Sincerely, Management.
5.0分
情侣出游
原文
翻译提供方:Google
一切都很好
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酒店回复: Thank you for taking the time to tell us about your experience. It is always a pleasure to receive positive feedback. We continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely Management
5.0分
家庭亲子
原文
翻译提供方:Google
优质服务
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酒店回复: Grey, Thank you for staying with us and we look forward to seeing you again soon! We appreciate your positive feedback. Will definitely share with the Team!Sincerely, Management
5.0分
其他
Great visit! Excellent breakfast! Safe, CLEAN and comfortable! Will definitely stay again. Also WONDERFUL LOCATION
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酒店回复: Thank you for taking the time to tell us about your experience. It is always a pleasure to receive positive feedback. We continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely Management
5.0分
其他
I have nothing bad to say about it. Everything was better than what I expected . GREAT CUSTOMER SERVICE. I would definitely recommend it to everyone.
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酒店回复: Thank you for taking the time to tell us about your experience. It is always a pleasure to receive positive feedback. We continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely Management
5.0分
其他
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New, modern and in great condition. The outdoor pool is nice. The breakfast is good, and there's a good brew-pub, The Goat, next door.
The beds have very soft pillow-top mattresses. That's great if it's what your back likes, but a caution if you need a harder mattress.
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酒店回复: Thank you for taking the time to tell us about your experience. It is always a pleasure to receive positive feedback. We continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely Management
4.0分
家庭亲子
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It fit our needs perfectly except was a little weird that there was no outlet in the bathroom for hair dryer etc and the last 2 nights we were dealing with ongoing noise above us at 1 am on
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酒店回复: Thank you for taking the time to tell us about your experience. It is always a pleasure to receive positive feedback. We continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely Management
1.0分
其他
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Extremely Disappointing Experience During My Stay
Dear [Hotel Manager's Name or "Management Team"],
I am writing to express my deep disappointment with the way my family and I were treated during our recent stay at your hotel. What started as an enjoyable visit quickly turned into an uncomfortable and upsetting experience due to the actions of one of your staff members.
After a long day, my family and I returned to the hotel and simply wanted to sit down and eat in the lobby area. We were abruptly told that the lobby was closed by a staff member who addressed us in an unnecessarily rude and aggressive manner. Instead of kindly informing us of the closure, she proceeded to turn off the lights while we were still seated and continued to treat us with hostility.
Later, when we used the pool area—well aware of the posted hours—we ensured we were cleaning up and preparing to leave as it approached closing time. Despite our cooperation, the same staff member was again unreasonably rude, pushing us to leave in a very aggressive manner, raising her voice, and even blaming us for a grill that had leftover charcoal in it, which we had nothing to do with. Her behavior was not only unprofessional, but made us feel completely unwelcome, and even frightened my children.
This treatment was entirely unacceptable. I had planned to extend my stay an additional night, but I decided against it because of this experience. It’s incredibly unfortunate because I actually enjoyed many aspects of
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酒店回复: We apologize that you did not enjoy your stay with us. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case. Thank you for being our guest and we wish you all the best in your travels. Everything is important to us; sorry the ball was dropped. Sincerely, Management.
5.0分
情侣出游
Great and clean place to stay. I have stayed at the 3 hotels in that surrounding area. La Quinta was the last one I have booked and it did not disappoint.
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酒店回复: Thank you for taking the time to tell us about your experience. It is always a pleasure to receive positive feedback. We continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely Management
垃圾服务
我在这里的住宿体验令人怀疑。建筑不错,房间也不错,但服务很垃圾!!!我因为在一间我不吸烟的房间里吸烟而被多收了 200 美元。他们没有发现吸烟产生的烟灰,却向我收取了费用。我打了二十次电话才有人接听。工作人员说完后当着我的面挂断了电话,说 **** 和烟是一样的。
入住很慢。房间和淋浴间的清洁度令人怀疑。不会再来这家酒店了。
一切都很好
优质服务
Great visit! Excellent breakfast! Safe, CLEAN and comfortable! Will definitely stay again. Also WONDERFUL LOCATION
I have nothing bad to say about it. Everything was better than what I expected . GREAT CUSTOMER SERVICE. I would definitely recommend it to everyone.
New, modern and in great condition. The outdoor pool is nice. The breakfast is good, and there's a good brew-pub, The Goat, next door.
The beds have very soft pillow-top mattresses. That's great if it's what your back likes, but a caution if you need a harder mattress.
It fit our needs perfectly except was a little weird that there was no outlet in the bathroom for hair dryer etc and the last 2 nights we were dealing with ongoing noise above us at 1 am on
Extremely Disappointing Experience During My Stay
Dear [Hotel Manager's Name or "Management Team"],
I am writing to express my deep disappointment with the way my family and I were treated during our recent stay at your hotel. What started as an enjoyable visit quickly turned into an uncomfortable and upsetting experience due to the actions of one of your staff members.
After a long day, my family and I returned to the hotel and simply wanted to sit down and eat in the lobby area. We were abruptly told that the lobby was closed by a staff member who addressed us in an unnecessarily rude and aggressive manner. Instead of kindly informing us of the closure, she proceeded to turn off the lights while we were still seated and continued to treat us with hostility.
Later, when we used the pool area—well aware of the posted hours—we ensured we were cleaning up and preparing to leave as it approached closing time. Despite our cooperation, the same staff member was again unreasonably rude, pushing us to leave in a very aggressive manner, raising her voice, and even blaming us for a grill that had leftover charcoal in it, which we had nothing to do with. Her behavior was not only unprofessional, but made us feel completely unwelcome, and even frightened my children.
This treatment was entirely unacceptable. I had planned to extend my stay an additional night, but I decided against it because of this experience. It’s incredibly unfortunate because I actually enjoyed many aspects of
Great and clean place to stay. I have stayed at the 3 hotels in that surrounding area. La Quinta was the last one I have booked and it did not disappoint.