This place has gone downhill, my husband used to use it regularly before it changed hands , now it is a glorified staff canteen. We had been to Inverness to collect a vintage car and call ed there on the way back went in the lorry park then went for tea and toast, when we tried to exit we couldn't because the barrier would not open little did we know we should have got a ticket from machine on entry couldn't see it as it was high up for lorries and nothing to tell you what to do, went to the shop and an ignorant little man was extremely rude and came out shouting at him he eventually gave him a ticket to put in another machine at the exit you had to climb a ladder to get to it my husband has osteoarthritis and was having a job to do this when another worker came and opened the barrier for us. We will never go there again.
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My wife and I arrived at Carlisle Truckstop at 1am on Thursday 25th May following a late night ferry arrival and after staff at our booked hotel had forgotten our reservation, locked the doors and gone to bed. The staff at Truckstop were so kind and welcoming. The room was perfect and breakfast excellent. Very pleased with the service we headed off to start our holiday only to discover several hours later that we had forgotten our computer and phone chargers. An embarrassing phone call to Carlisle Truckstop and the wonderful staff parcelled and posted the chargers onwards to our holiday address. A first class service from the Carlisle team. You're stars.
This place has gone downhill, my husband used to use it regularly before it changed hands , now it is a glorified staff canteen. We had been to Inverness to collect a vintage car and call ed there on the way back went in the lorry park then went for tea and toast, when we tried to exit we couldn't because the barrier would not open little did we know we should have got a ticket from machine on entry couldn't see it as it was high up for lorries and nothing to tell you what to do, went to the shop and an ignorant little man was extremely rude and came out shouting at him he eventually gave him a ticket to put in another machine at the exit you had to climb a ladder to get to it my husband has osteoarthritis and was having a job to do this when another worker came and opened the barrier for us. We will never go there again.
My wife and I arrived at Carlisle Truckstop at 1am on Thursday 25th May following a late night ferry arrival and after staff at our booked hotel had forgotten our reservation, locked the doors and gone to bed. The staff at Truckstop were so kind and welcoming. The room was perfect and breakfast excellent. Very pleased with the service we headed off to start our holiday only to discover several hours later that we had forgotten our computer and phone chargers. An embarrassing phone call to Carlisle Truckstop and the wonderful staff parcelled and posted the chargers onwards to our holiday address. A first class service from the Carlisle team. You're stars.