The Reception staff were lovely. We were disappointed with our rooms though - the floorboards creaked very loudly at any slight movement.The rooms were very tired & dated and the bathroom in Room 31 was very '70s with a poor shower over the bath with a shower curtain. The room was very cold too. We only had one set of towels in two of the three rooms I booked & the bath towel in our room was was damp but the lady in Reception gave us extra towels & replaced the damp towel.
The hotel itself downstairs was beautiful & the breakfast was delicious.
creaked really badly & the roo. Was
2.0分
商务出差
Room was by no means there usual standard. Very bleak, far far to hot a poor reflection of Shaw Hill.
3.0分
其他
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The room was a bit old fashioned with creaky floorboards - although the bathroom was nice. Food was a bit patchy - the chicken was dry and rather tasteless, the mushroom starter was nice, the ice cream good, didn’t get a chance to see the spa - the view across the golf course was lovely - with investment could be a lovely place
3.0分
情侣出游
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Generally a nice hotel, staff were nice.
We wasn’t given full information on check in, such as if you wanted your room cleaned you had to book that the night before.
Also there was a private event on Friday night & when we went to the dine we was initially told we couldn’t eat in the hotel, after complaining we was told we could dine but not till after 8pm once the private event was catered for.
We agreed to this but our food order was not taken till 8.30pm & that was after prompting…! It was nearly 10pm before our food arrived.
It made you feel rather unimportant as a guest.
However food was really nice.
5.0分
其他
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Great stay
I stayed one night at this hotel and overall had a great experience. The customer service was excellent, especially the waiting staff in the breakfast area who were very attentive. The room was massive with a lovely view, which made the stay even more enjoyable. The bus service was also very convenient and well-organized.
The only downside was the lack of a lift. With a large piece of luggage, I had to carry it upstairs, which was a bit inconvenient. Other than that, everything was very nice and I truly enjoyed my stay.
2.0分
家庭亲子
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The staff were welcoming, our room was clean but there was extensive water damage on the ceiling, the sash windows were in poor condition and one was even painted shut! We stayed for a family wedding and were very disappointed with the overall, tired, condition of the property. The bride and groom had to move to another room as the honeymoon suite flooded during the night! Much work needed to bring it up to standard I would think!
4.0分
其他
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Rooms are basic and look tired. The restaurant area is excellent and food is delicious!
Slight confusion in checking out - but the staff are extremely helpful and work to resolve the issues
5.0分
商务出差
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What a reception !!
Excellent reception Staff. Helpful bubble and a pleasure to speak to after a four hour drive. Room 11 was a bit tired and decor out dated but the bed was very comfy and I had a great nights sleep.
5.0分
其他
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You won't want to go home.
The food was beautiful, always well presented and delicious. Even the breakfasts were well presented plentiful and great choices.
The hotel is an old building with lots of original features, tastefully made up to date.
It is a hotel with a choice of various beautiful en suite rooms and some wonderful views of the beautiful golf course the hotel stands on.
It is a golf resort and spa hotel. The golf rates and buggy hire are very reasonable and the spa offers so many different treatments.
The hotel also has a well equipped gym and a lovely pool which guests can use during their stay. The pool has a jacuzzi, steam room and sauna too. It is a wonderful place to stay and well worth a visit, you won't want to go home.
3.0分
情侣出游
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The room we had, which was apparently one of the best rooms, was very tired and a little neglected. Shower was terrible with hardly any pressure. Drains in the bathroom were stinking. carpets and flooring were filthy, some of the staff were excellent but others were a bit snooty. Food was really nice, I’d advise on getting to breakfast early though, even though it wasn’t busy the fresh food soon ran out.
The Reception staff were lovely. We were disappointed with our rooms though - the floorboards creaked very loudly at any slight movement.The rooms were very tired & dated and the bathroom in Room 31 was very '70s with a poor shower over the bath with a shower curtain. The room was very cold too. We only had one set of towels in two of the three rooms I booked & the bath towel in our room was was damp but the lady in Reception gave us extra towels & replaced the damp towel.
The hotel itself downstairs was beautiful & the breakfast was delicious.
creaked really badly & the roo. Was
Room was by no means there usual standard. Very bleak, far far to hot a poor reflection of Shaw Hill.
The room was a bit old fashioned with creaky floorboards - although the bathroom was nice. Food was a bit patchy - the chicken was dry and rather tasteless, the mushroom starter was nice, the ice cream good, didn’t get a chance to see the spa - the view across the golf course was lovely - with investment could be a lovely place
Generally a nice hotel, staff were nice.
We wasn’t given full information on check in, such as if you wanted your room cleaned you had to book that the night before.
Also there was a private event on Friday night & when we went to the dine we was initially told we couldn’t eat in the hotel, after complaining we was told we could dine but not till after 8pm once the private event was catered for.
We agreed to this but our food order was not taken till 8.30pm & that was after prompting…! It was nearly 10pm before our food arrived.
It made you feel rather unimportant as a guest.
However food was really nice.
Great stay
I stayed one night at this hotel and overall had a great experience. The customer service was excellent, especially the waiting staff in the breakfast area who were very attentive. The room was massive with a lovely view, which made the stay even more enjoyable. The bus service was also very convenient and well-organized.
The only downside was the lack of a lift. With a large piece of luggage, I had to carry it upstairs, which was a bit inconvenient. Other than that, everything was very nice and I truly enjoyed my stay.
The staff were welcoming, our room was clean but there was extensive water damage on the ceiling, the sash windows were in poor condition and one was even painted shut! We stayed for a family wedding and were very disappointed with the overall, tired, condition of the property. The bride and groom had to move to another room as the honeymoon suite flooded during the night! Much work needed to bring it up to standard I would think!
Rooms are basic and look tired. The restaurant area is excellent and food is delicious!
Slight confusion in checking out - but the staff are extremely helpful and work to resolve the issues
What a reception !!
Excellent reception Staff. Helpful bubble and a pleasure to speak to after a four hour drive. Room 11 was a bit tired and decor out dated but the bed was very comfy and I had a great nights sleep.
You won't want to go home.
The food was beautiful, always well presented and delicious. Even the breakfasts were well presented plentiful and great choices.
The hotel is an old building with lots of original features, tastefully made up to date.
It is a hotel with a choice of various beautiful en suite rooms and some wonderful views of the beautiful golf course the hotel stands on.
It is a golf resort and spa hotel. The golf rates and buggy hire are very reasonable and the spa offers so many different treatments.
The hotel also has a well equipped gym and a lovely pool which guests can use during their stay. The pool has a jacuzzi, steam room and sauna too. It is a wonderful place to stay and well worth a visit, you won't want to go home.
The room we had, which was apparently one of the best rooms, was very tired and a little neglected. Shower was terrible with hardly any pressure. Drains in the bathroom were stinking. carpets and flooring were filthy, some of the staff were excellent but others were a bit snooty. Food was really nice, I’d advise on getting to breakfast early though, even though it wasn’t busy the fresh food soon ran out.