酒店回复: Cher client, Nous tenons à vous remercier pour votre témoignage, en particulier sur la question de la piscine qui a pu, par le passé, causer bien des torts à notre enseigne. Nous serons ravis de vous accueillir à nouveau à Brides ou dans un autre établissement Lagrange Vacances. Bien à vous Charlie - Lagrange Vacances
Should have read the reviews before booking, I experienced most of the negative comments i read in the reviews including unfriendly and unhelpful staff ( rarely someone at reception even at advertised times), penny pinching and hidden costs ( had to pay for sheets and pillow cases and buy our own toilet roll) no parking, an advertised pool that shut at at 6pm, a broken Jacuzzi.
3.0分
朋友出游
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Linen not included had to pay extra, had to leave a large deposit. Reception barely open, and contact number never answered or responded.
Property not very clean on arrival, but for the price the property was pretty good. Pool opening times not convenient for use in conjunction with skiing!
2.0分
其他
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Appt needed sweeping on arrival. Severe black mold on bathroom tiles - They might notice that I eradicated it for them before leaving. Instructed to download and print the pre-filled check-in form I duly did so - they didn't want it. They wanted the same info (except emergency contact) on a different check in form on arrival. No mention anywhere that towels and bed sheets are charged extra - they didn't even ask if I wanted them on my arrival. Reception hours are completely different from those published via ******* so they were closed when I returned to ask about sheets. Ski locker didn't open with door key (as they are meant to) - no solution offered just a shrug from reception. Public areas are not effectively cleaned. One of two lifts broken on arrival - fixed but broken again by end of week. No onsite staff to deal with late-night rowdy residents. Generally a very badly managed accommodation which could be so good with some actual effort. I won't be returning.
与某人的说法相反，她一方面谴责所谓的游泳池肮脏不堪，另一方面又指责拉格朗日不公平地禁止共同产权居民使用游泳池。在我看来，此人声称的事实是她无法核实的，因为她事先并没有在拉格朗日预订公寓。事实上，游泳池是为拉格朗日的租户保留的，我来解释一下原因。我已经在这家服务提供商那里预订了三年的公寓。第一年，游泳池因施工而关闭。共同产权人拒绝承担部分修复费用，拉格朗日承担了全部修复费用。因此，修复完成后，只有拉格朗日 Cybele 的客户才能使用游泳池，这是合乎逻辑的。此外，鉴于我第一次访问时无法享受公司宣传册中提到的一项服务，我向拉格朗日客服部门报告了此事，他们欣然同意给我大幅的租金折扣。关于清洁问题，我正式否认这一指控。入口、周围环境、卫生间和泳池水都非常干净，由友好、热情、乐于助人的员工维护。因此，我会尽可能多地利用这里的设施。我想指出，我并非想利用我的评论牟利，只是想重申事实的真相。停车场和洗衣房也一样，我第一次去的时候，那里的情况很糟糕，因为每个人都可以进入，所以根本不想在那里洗衣服。因此，拉格朗日公司不得不采取与泳池相同的解决方案。此致
Lagrange 已授予其全权，通过密码限制 Cybèles 住宅的游泳池和洗衣设施仅供其住客使用。然而，Lagrange 完全无权这样做，因为它仅拥有部分住宅。其他业主继续支付泳池维护费，但他们或其租户均无法使用。Lagrange 无权选择泳池的使用权。
地理位置优越，靠近温泉浴场，而且相对安静（五月份）。接待人员热情友好。房间和小厨房布局合理。缺点：床上用品质量差，浴帘需要更换。 大问题：狗在住所周围乱窜，不管有没有拴着……粪便散落在道路或周围……这些勇敢的动物的尿液把门附近的墙壁弄黑了……那么被遗忘在走廊里的狗呢……甚至是电梯……被狗主人看到并受到惩罚……
凌晨 1 点到 3 点之间，我们在 4 号楼 3 楼的公共区域装货和整理货车时，滑雪设备被盗。 （向穆捷宪兵队投诉并提供公共区域的佐证照片）。直到今天，我们仍在与 Lagrange Vacances Cybele 斗争，以便将被盗的设备与支持购买发票一起偿还给我们）客户满意度服务对我们根本没有帮助！
卫生，
不太好
bad experience
Should have read the reviews before booking, I experienced most of the negative comments i read in the reviews including unfriendly and unhelpful staff ( rarely someone at reception even at advertised times), penny pinching and hidden costs ( had to pay for sheets and pillow cases and buy our own toilet roll) no parking, an advertised pool that shut at at 6pm, a broken Jacuzzi.
Linen not included had to pay extra, had to leave a large deposit. Reception barely open, and contact number never answered or responded.
Property not very clean on arrival, but for the price the property was pretty good. Pool opening times not convenient for use in conjunction with skiing!
Appt needed sweeping on arrival. Severe black mold on bathroom tiles - They might notice that I eradicated it for them before leaving. Instructed to download and print the pre-filled check-in form I duly did so - they didn't want it. They wanted the same info (except emergency contact) on a different check in form on arrival. No mention anywhere that towels and bed sheets are charged extra - they didn't even ask if I wanted them on my arrival. Reception hours are completely different from those published via ******* so they were closed when I returned to ask about sheets. Ski locker didn't open with door key (as they are meant to) - no solution offered just a shrug from reception. Public areas are not effectively cleaned. One of two lifts broken on arrival - fixed but broken again by end of week. No onsite staff to deal with late-night rowdy residents. Generally a very badly managed accommodation which could be so good with some actual effort. I won't be returning.