We stayed here for the Talladega race. It was clean, staff friendly and an awesome Hibachi restaurant right beside it.
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酒店回复: Thank you so very much for the review! We are pleased that you enjoyed your stay and do hope to see you again very soon!
1.0分
情侣出游
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This is by far the most dirty hotel I have ever seen or been in. Smelled like cigarette smoke. Cigarette burn holes in the blankets. Ice machine was broken. Back door of the hotel did not lock, very sketchy area. Felt unsafe. Felt unclean the entire stay. 0 out of 10, would not recommend.
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酒店回复: We apologize for your unsatisfactory stay. You didn't notify front desk of any complaints or concerns you had during your stay so we weren't aware of these issues to correct them immediately. Next time please notify front desk immediately so that we can ensure that you enjoy your stay with us.
1.0分
情侣出游
One thing and one thing only, ROACHES!!!!
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酒店回复: My apologies for your less than satisfactory stay. We have routine pest control services provided by a local pest control company on a regular basis to prevent infestation. I will have them do an extra treatment on the room you stayed in and surrounding rooms as soon as possible! Thanks for the review!
3.0分
其他
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Smoke smell came thru vents and doors from other floors. And my door lock stopped working so once closed you could open it without the key card from the outside.
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酒店回复: We apologize for your unsatisfactory stay. This is not the service we strive to provide for our guests! We will address your complaints immediately! Thank you for staying with us at American Inn of Alexander City, AL. Have a wonderful day!
5.0分
情侣出游
Great! Would recommend!
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酒店回复: Thank you for the excellent review! We hope to see you again very soon!
4.0分
其他
It was convenient
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酒店回复: Thank you for your review! We are glad that you enjoyed your stay with us and hope to see you again very soon!
1.0分
家庭亲子
The place look run down and dirty vending machine taped up .Don't know about the rooms i refused to check in
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酒店回复: We apologize for your false impression of our facilities. We have had storms lately to explain the "dirty" vending machine located outside. We have a sign taped to the front of the machine to notify everyone of the prices. Should you decide to stay again please notify front desk of any concerns or complaints you may have.
4.0分
商务出差
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You get what you pay for. It's am older hotel with a mix of updates and older fixtures. The staff were courteous and helpful. My room was clean and had an odd cleaner smell but not bad. The internet worked perfectly. It met my criteria and that's enough for me. Btw, the faucet in the bathroom leaks pretty bad. It needs new rubber bushings but replacing it makes more sense.
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酒店回复: Thank you for your review! We will get to work on fixing the faucet immediately! Thank you for choosing to stay with us at American Inn of Alexander City, AL. We look forward to serving you again!
4.0分
情侣出游
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The vending machine for cold drinks did not accept money. Front desk clerk had to open it so you can get a drink out. THe snack machine was practically empty - not alot of choices available.
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酒店回复: Thank you for your review! We apologize for the shortage of vending snacks and the temporary issue with the drink machine. We are working on it right now! We hope to see you again soon!
4.0分
情侣出游
Rooms have been updated.
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酒店回复: Thank you so much for the review! We hope to see you again very soon.
We stayed here for the Talladega race. It was clean, staff friendly and an awesome Hibachi restaurant right beside it.
This is by far the most dirty hotel I have ever seen or been in. Smelled like cigarette smoke. Cigarette burn holes in the blankets. Ice machine was broken. Back door of the hotel did not lock, very sketchy area. Felt unsafe. Felt unclean the entire stay. 0 out of 10, would not recommend.
One thing and one thing only, ROACHES!!!!
Smoke smell came thru vents and doors from other floors. And my door lock stopped working so once closed you could open it without the key card from the outside.
Great! Would recommend!
It was convenient
The place look run down and dirty vending machine taped up .Don't know about the rooms i refused to check in
You get what you pay for. It's am older hotel with a mix of updates and older fixtures. The staff were courteous and helpful. My room was clean and had an odd cleaner smell but not bad. The internet worked perfectly. It met my criteria and that's enough for me. Btw, the faucet in the bathroom leaks pretty bad. It needs new rubber bushings but replacing it makes more sense.
The vending machine for cold drinks did not accept money. Front desk clerk had to open it so you can get a drink out. THe snack machine was practically empty - not alot of choices available.
Rooms have been updated.