Upon arrival, we were allocated a family room directly overlooking the designated smoking area. The noise and strong smell of cigarette smoke made the room unsuitable, particularly as we were travelling with children. I requested to be moved that evening; however, the member of staff on reception was unhelpful and unable to offer any assistance. As a result, we had no option but to remain in that room overnight. We were eventually moved to a different room the following day, but this room also had a strong smell of cigarette smoke, which again made for an uncomfortable stay and was not appropriate for our children’s health. More seriously, while in the new room, the curtain rail came loose and fell, striking my 9-year-old daughter. Although she was not seriously injured, the incident was extremely distressing and raised serious concerns about the room’s safety standards. We reported the matter to staff at the time, yet no action or follow-up was taken. Since returning home, I have contacted Premier Inn Customer Services on several occasions seeking a resolution. I was informed that complaints must be submitted within a few days of departure; however, given the nature of the issues experienced — particularly the safety incident — I find this response wholly inadequate. Hotel management said they would get back to me. This is why I didn't raise the concern straight away with Customer service. However this has left me out of pocket
5.0分
其他
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Nice clean and comfortable 10/10 Nice quiet location. The food next door was nice also. Breakfast was great. Friendly welcoming staff. The room (I had a double) was a nice size
2.0分
商务出差
WIFI was really poor, Room was furthest away from reception! Tea facilities poor in room, got to use sink. Bed single- not good. Breakfast great
3.0分
情侣出游
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Nice staff, nice comfy bed bed, food OK. Cold room, poor WiFi connection, faint stains on one bed sheet. As regular visitors to Whitehaven we will not be booking here again during colder months of the year.
暖气效果不好，有点冷。
房间隔音不好，旁边房间的人讲话听的清清楚楚。
停车方便。酒店前台工作人员很好。
价格比较便宜。自驾的话性价比很高。
Premier Inn 酒店总是能满足你的期望，他们很少让你失望，这次也不例外！入住手续便捷，停车位充足。房间宽敞干净，但略显陈旧，需要一些改进。酒店可能会有点吵，但不会让人失望。总而言之，地理位置便利，性价比高。
团队非常友好，晚班和早班团队都很棒。10/10 我们在那里住了7天，第四天问床单能不能换。早班团队（Paula）回答说他们每三天才换一次，而且他们不能（也不会）换，因为这是规定。我再次礼貌地询问他们是否可以换。答案是“不行”。“我们太忙了，规定也说我们没必要换。”我们预订了整整一周的房间，而且每天都预订早餐。我的要求并不算过分。可惜的是，最好的员工和最差的员工竟然在同一家公司。
我住的三个晚上中，有两个晚上的熟食早餐都是温热的/室温的。尽管我在早餐开始前5分钟就赶到了，但还是这样。另一个早上，厨师没有来——还在等承诺的退款。没有黑布丁——尽管房间里的广告牌上写着很醒目的内容。我直接向酒店反馈了更详细的信息，但没有收到任何回复。房间相对舒适，但在维护方面有所疏忽。我不会轻易再来。
房间本身很干净，符合人们对高级酒店的期望。毛巾没留下，所以第一件事就是回到前台，前台也没有道歉，所以这或许是常态。酒店外观非常破旧，油漆工作很糟糕，外面的栏杆生锈了。啤酒博览会很糟糕，里面让人感到压抑。早餐是冷的，而且好几天都没有黄油。真为员工感到惋惜。晚上需要等位，只有一个人负责食物和饮料的订单。Whitbread 需要尽快解决这个问题！好的方面是，停车位充足，而且非常便宜……绝对物有所值！
工作人员非常出色，热情周到。房间舒适温馨，大小合适，满足我们度假的需求。每次用餐都很愉快，餐饮人员也非常出色。
Upon arrival, we were allocated a family room directly overlooking the designated smoking area. The noise and strong smell of cigarette smoke made the room unsuitable, particularly as we were travelling with children. I requested to be moved that evening; however, the member of staff on reception was unhelpful and unable to offer any assistance. As a result, we had no option but to remain in that room overnight. We were eventually moved to a different room the following day, but this room also had a strong smell of cigarette smoke, which again made for an uncomfortable stay and was not appropriate for our children’s health. More seriously, while in the new room, the curtain rail came loose and fell, striking my 9-year-old daughter. Although she was not seriously injured, the incident was extremely distressing and raised serious concerns about the room’s safety standards. We reported the matter to staff at the time, yet no action or follow-up was taken. Since returning home, I have contacted Premier Inn Customer Services on several occasions seeking a resolution. I was informed that complaints must be submitted within a few days of departure; however, given the nature of the issues experienced — particularly the safety incident — I find this response wholly inadequate. Hotel management said they would get back to me. This is why I didn't raise the concern straight away with Customer service. However this has left me out of pocket
Nice clean and comfortable 10/10 Nice quiet location. The food next door was nice also. Breakfast was great. Friendly welcoming staff. The room (I had a double) was a nice size
WIFI was really poor, Room was furthest away from reception! Tea facilities poor in room, got to use sink. Bed single- not good. Breakfast great
Nice staff, nice comfy bed bed, food OK. Cold room, poor WiFi connection, faint stains on one bed sheet. As regular visitors to Whitehaven we will not be booking here again during colder months of the year.