Overall hotel was clean and nice. Have stayed many times. Cookie hour is a big hit. Only issue is safety. I asked the front desk for a new key after putting my key in the drop box because I forgot something in the room. It was about an hour before checkout time. Instead of looking at my ID and making a new key, or escorting me to the room, they said to just ask housekeeping to let me in. I could have entered any room I wanted to on that floor without question from housekeeping. I find this upsetting and unsafe. That is the oldest scam in the book to enter a room being cleaned or have housekeeping let you in to someone else’s room. A major hotel like this should know better and follow protocol regardless if the front desk doesn’t feel like making a key or double checking an ID. Safety needs to be a top priority for guests.