在 The Landmark 预订时，我们被严重误导了。我们预订了一间“白金”客房，客房显示房间非常新，给人一种更豪华的感觉。几个月前，我们还打电话询问房间的实际床位数量，因为我们不想花那么多钱，让别人睡在一张折叠沙发上一英寸厚的床垫上。我们交谈过的员工保证，房间里有足够的床，我们不必使用折叠沙发。当我们到达房间时，我们一进门就非常不满意。房间没有像图片上显示的那样新，床显然不够用。两个成年人共用一张双人下铺。只要你稍微动一下，双层床就会发出非常大的声音。这导致三个人连续 5 个晚上整夜醒来。仔细一看，房间也很脏，所有“干净”的床上用品上都有几根头发。显然，我知道要完美几乎是不可能的，但事实并非如此。我们还遇到了其他几个问题。多个插座无法使用，其中一个淋浴几乎无法排水，所以我们洗澡时只能站在污秽中。还有一个水槽几乎无法排水。当我们向酒店工作人员表达我们的担忧时，他们不采取任何措施，并说我们必须向*******投诉。所以我们投诉了，但他们也没有采取任何措施。
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酒店回复: We sincerely apologize for your experience and take this feedback very seriously.We regret the miscommunication regarding room type and bed arrangements. Our staff should have provided accurate information, and we will address this internally to prevent future occurrences. The cleanliness issues you encountered are unacceptable, and we will review our housekeeping procedures to ensure they meet our high standards. Regarding the maintenance problems with outlets, shower, and sink drainage, our maintenance team will thoroughly inspect and rectify these issues immediately.Thank you for bringing this all to our attention and feel free to contact the property directly, so that we may address this further.
酒店回复: Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced due to the heating issue in your unit. Our team attempted to rectify the problem during your stay but we see how we fell short in it needing multiple attempts. We understand the importance of a comfortable stay and regret that we did not have a resolution sooner. Your feedback is invaluable to us, and we hope to have the opportunity to restore your confidence in our service. Please feel free to contact us directly if there is anything else we can do to make amends. We appreciate your understanding.
5.0分
家庭亲子
原文
翻译提供方：Google
非常棒和美丽的地方
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酒店回复: Muchas gracias por su amable reseña y por elegir alojarse con nosotros. Esperamos darle la bienvenida pronto. :)
5.0分
其他
原文
翻译提供方：Google
令人难以置信的位置和价格
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酒店回复: Gracias para su respuesta estamos encantados que haya disfrutado su tiempo con nosotros. Esperamos la proxima visita de uds.
5.0分
朋友出游
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This is a wonderful acommodation! We stayed here 3 nights. We feel like home. Very comfortable! The location is very good and center. It is easy to walk around the village. We will come back here.
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酒店回复: Thank you for sharing your kind words. We’re delighted to hear that you felt at home and enjoyed the comfort and location of the accommodation. It means a lot to us that you plan to return, and we look forward to welcoming you back for another great stay! :)
5.0分
其他
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The location was right in the heart of shopping & restaurants, with easy access to the gondolas for skiing or sightseeing. The storybook views from our unit were gorgeous! The condo was well-appointed & check-in was seamless. Would absolutely stay here again!
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酒店回复: Thank you for sharing your experience. We’re so glad your stay was enjoyable and that everything went smoothly. We’d be delighted to welcome you back anytime! :)
5.0分
朋友出游
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Absolutely incredible stay! Beautiful views, cozy beds, well stocked kitchen. We loved sitting by the fireplace and reading by the window, so relaxing and exactly what we needed to unwind. The fall foliage was to die for! Condo was walking distance to a market with most of the groceries you could ever need, several delicious restaurants, and fabulous shopping. We also loved the hot tub! There’s a trail behind the village that goes along the creek which was so nice to walk. Overall we loved our stay here and will definitely return next year!
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酒店回复: Thank you so much for your kind review! We’re so glad to hear you had a relaxing and enjoyable stay. The fall colors really do make Vail extra special this time of the year, and we’re happy you got to experience that beauty. We’d love to welcome you back next year for another wonderful visit :)
5.0分
其他
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Great location in Lionshead. Comfortable apartments with a short walk to the Lionshead Gondola. There’s a locker room for skis. The outdoor hot tubs are fabulous.
5.0分
其他
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Location is 5 stars! The Landmark, located jn Lionshead Village, is a great property. High end furnishings with everything a family needs. Our unit was 1 BR/2BA w/ a loft that had 2 twin beds. Large kitchen and living room/area with large windows w/ direct views of Vail man. Great staff, very accommodating.
在 The Landmark 预订时，我们被严重误导了。我们预订了一间“白金”客房，客房显示房间非常新，给人一种更豪华的感觉。几个月前，我们还打电话询问房间的实际床位数量，因为我们不想花那么多钱，让别人睡在一张折叠沙发上一英寸厚的床垫上。我们交谈过的员工保证，房间里有足够的床，我们不必使用折叠沙发。当我们到达房间时，我们一进门就非常不满意。房间没有像图片上显示的那样新，床显然不够用。两个成年人共用一张双人下铺。只要你稍微动一下，双层床就会发出非常大的声音。这导致三个人连续 5 个晚上整夜醒来。仔细一看，房间也很脏，所有“干净”的床上用品上都有几根头发。显然，我知道要完美几乎是不可能的，但事实并非如此。我们还遇到了其他几个问题。多个插座无法使用，其中一个淋浴几乎无法排水，所以我们洗澡时只能站在污秽中。还有一个水槽几乎无法排水。当我们向酒店工作人员表达我们的担忧时，他们不采取任何措施，并说我们必须向*******投诉。所以我们投诉了，但他们也没有采取任何措施。
我通过***********预订的，发现性价比很低。虽然价格高得离谱，但对我们一家人来说，住起来还算舒适。清洁服务每三天一次，其他时间只更换毛巾，而且毛巾很小。预订信息上说是凯悦酒店集团旗下的，但实际上并非如此。房子是业主自住，凯悦只是负责部分管理。它不是酒店，而是公寓。所有设施都运转良好，但与照片不符。每个单元的布局和家具都不一样。我们原本期望更高。酒店内没有餐厅。这家住宿最大的优点就是地理位置！非常适合滑雪，非常方便！
地理位置优越，空间宽敞。我带着孩子一起旅行，不幸的是，第一天晚上，其中一个房间的暖气系统坏了。这导致我一岁的孩子感冒了，结果我们其他人也感冒了。第二天晚上他们修好了暖气系统，第三天晚上又坏了。然后他们“修好了”，但现在恒温器不工作了，所以房间温度超过了 85 华氏度。我不得不关掉主开关，这样我的孩子才能睡一觉。我希望今天真的能用，但这绝对令人失望，毁了我的滑雪假期。至少我应该得到补偿。
非常棒和美丽的地方
令人难以置信的位置和价格
This is a wonderful acommodation! We stayed here 3 nights. We feel like home. Very comfortable! The location is very good and center. It is easy to walk around the village. We will come back here.
The location was right in the heart of shopping & restaurants, with easy access to the gondolas for skiing or sightseeing. The storybook views from our unit were gorgeous! The condo was well-appointed & check-in was seamless. Would absolutely stay here again!
Absolutely incredible stay! Beautiful views, cozy beds, well stocked kitchen. We loved sitting by the fireplace and reading by the window, so relaxing and exactly what we needed to unwind. The fall foliage was to die for! Condo was walking distance to a market with most of the groceries you could ever need, several delicious restaurants, and fabulous shopping. We also loved the hot tub! There’s a trail behind the village that goes along the creek which was so nice to walk. Overall we loved our stay here and will definitely return next year!
Great location in Lionshead. Comfortable apartments with a short walk to the Lionshead Gondola. There’s a locker room for skis. The outdoor hot tubs are fabulous.
Location is 5 stars! The Landmark, located jn Lionshead Village, is a great property. High end furnishings with everything a family needs. Our unit was 1 BR/2BA w/ a loft that had 2 twin beds. Large kitchen and living room/area with large windows w/ direct views of Vail man. Great staff, very accommodating.