酒店回复: Dear Guest, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your apartment, the facilities, and the convenient location at Cove Cannon Street. It's great to know that you found our price/performance ratio to be the best and that our team was able to assist you effectively. We're glad you appreciated the free luggage storage as well. Your feedback is incredibly valuable to us, and we look forward to welcoming you back soon!Wishing you all the best, Teresa
酒店回复: Dear Guest User, Thank you so much for your lovely review! We're delighted to hear you enjoyed the space, amenities, and convenient location — it sounds like you made great use of everything.We appreciate your note about the water temperature, and we’ll certainly look into it to make sure everything is working as it should.It means a lot to know you’d choose to stay with us again — we’ll look forward to welcoming you back on your next trip to London!Warm regards, Teresa & the Cannon Team
酒店回复: Dear Feiyaxiaoyu, Thank you for taking the time to leave your feedback for your recent stay with us. We are delighted to hear that you found the location of the property convenient and safe, and that you found our team enthusiastic. We apologise that the apartment did not quite meet your expectations in terms of size and we deeply regret that your belongings left behind were not found. We hope to have the opportunity to welcome you back for another stay to provide a more welcoming and comfortable experience we strive to achieve. Warmest Regards, Cove Cannon Team
酒店回复: Dear Guest User, Thank you so much for your detailed review! We’re thrilled to hear that you enjoyed our friendly service and found our facilities well-suited for your stay. We're glad the location was convenient and that you felt safe in the area.Regarding the sofa bed, we’re happy to set it up upon request. We leave everything ready for you in a conveniently packaged set, making it easy to set up whenever you like. We appreciate your feedback and look forward to welcoming you and your family back again soon!Teresa & the Cove Cannon Team
酒店回复: Dear Guest User,Thank you for your detailed feedback. We're glad to hear that you enjoyed the spacious room and fully equipped kitchenette. We apologize for the noise issues you experienced and appreciate your understanding regarding the sound insulation. Your comments are valuable to us as we strive to improve our guests' experience. We hope to have the opportunity to welcome you back in the future and provide an even better stay.Wishing you all the best, Teresa & the Cannon Team
酒店回复: Dear Lilylshen, Thank you for your positive review! We’re delighted to hear that you enjoyed our convenient location near St. Paul's Cathedral and found the environment welcoming. It’s great to know that the room suited your needs, and that you appreciated the ability to cook your own meals. We're also pleased that the sofa bed worked well for your group of three.We hope to welcome you back soon for another comfortable stay!Teresa & the Cannon Street Team
酒店回复: Thank you for your feedback. We're glad to hear you appreciated the convenient transportation, surrounding facilities, and the completeness of the room amenities. We apologize for the inconvenience caused by the bar table and chairs. Your comments are valuable to us, and we will consider them for future improvements. We hope to have the opportunity to welcome you and your family back for an even better stay.Wishing you all the best, Teresa & the Cannon Team
酒店回复: Dear Lemon_bamboo, Thank you for taking the time to share your feedback for your recent stay with us! We are thrilled to hear that you enjoyed your stay and found the location of the property! Its great to hear that you enjoyed the appliances and facilities offered in the apartments and we will be sure to pass on your kind words to the staff! We hope to have the opportunity to welcome you back for another amazing stay! Warmest Regards, Victoria and the Cove Cannon Team
房间很棒 设施都很齐全 旁边就是地铁 靠进好几个超市 性价比之王 工作人员也都很好 尽量帮你解决问题 免费寄存行李
这是我出行那么多国家住宿体验最差的一次！也是第一次写酒店差评！ 4个晚上，每一晚上都出问题
首先
设施：最让人生气的是酒店的设施！我们订的一室公寓，酒店办理入住的工作人员给了我们第一间房，需要走出户外，到另外一栋楼。然后房间门口走廊灯坏了，所以走廊就显得特暗，然后我们发现咖啡壶里有残渣已经臭了。所以我们询问酒店能否更换一个房间，服务员说可以，给我们更换一个better room…… 然后更无语的事来了，酒店竟然给我们换了一个房间！直接没了客厅！！！！ 并且声称房间价格一样，我们真的一个大无语… 并且第二个房间射灯坏了一盏，床铺毯有污吏… 酒店承诺第二天早上可以帮我解决或者更换房间。 但是第二天根本不联系我们……
服务：更差的是酒店某几个工作人员，这个酒店感觉大家的工作是分离的，我们提出房间的微波炉和炉子不能用，第二天工作人员说，没收到通知，因为昨天他没有值班…… 其次，酒店是周清洁，我们多次要求抽纸，服务员说没有，但两天后，突然有服务员终于拿来了抽纸……最离谱的一次，我们晚上10点多要求拿纸巾，服务员说他不知道有没有，也不知道他什么时候能送上去，但是他会去，如果等不及，你就自己下来前台…
总结：酒店除了地理位置很方便，真的挑不出任何好的了，我们甚至找了携程反馈问题，酒店也不理会…跨年时间段将近4000一晚的酒店！踩了个大雷！住宿期间我们我们也听到几个旅客跟前台投诉设施不能用。 反正！大避雷吧家人们
(备注本来留学生+朋友美国母语者，完全不存在英国沟通问题)
这里感恩携程工作人员的售后服务，一直帮我们跟酒店协商，辛苦了。
说实话， 2000块一晚上住这个酒店真的是非常不值得。当初看这个酒店的房间比较大。去了之后才被告知每天是没有人打扫卫生的，也没有人换毛巾。明显能看出房间已经很老旧了，非常多卫生死角和灰尘。我订的这个房型，在整个房间中间还有一根大柱子。那个地毯感觉已经用了200年没换过了，脏得不行。本来我隔了一天还要再去入住的，但是实在是对房间不满意，而且我人不舒服，决定提早回国。多次和酒店联系，酒店就是不同意免费退。而且酒店前台的工作人员也非常不专业，态度也很差。每次问的人都跟我说，叫我等消息。我说你能不能现在就给你们经理打电话，他说我们经理在放假，没人管。
房间很不错，两个人住还有很大空间。有微波炉、烤箱、电磁炉、锅具厨具、冰箱一应俱全，卫生间也很大很明亮，唯一有点不适应的是水温有点低了。地理位置也很不错，马路对面就是地铁站，基本半个小时可以到达各种想去的地方，下次来伦敦还会选择这里
房间图片和实际出入很大，实际房间很小，感觉很压抑，也没32平，位置比较安全，去景点都是2-3公里，门口就是地铁站（虽然我没坐），楼下有超市，前台有几个小哥比较热情，但是最后一天退房有东西落在酒店，马上发现了，但是回去问时就说没了（无语）
5分好评！服务热情，有需求基本都neng满足，设施完善。 适合家庭住一周以上。 早上提前到酒店也给安排入住，只是需要自己动手铺一下沙发床（因为早去一些空房没有按3人间提前布置）。 交通极其方便，门口就是地铁和公交，走路去圣保罗和千玺桥也就5-6分钟。周边是金融区，感觉非常干净和安全。
房间挺大，带小厨房，设施齐全，不足之处可能隔音较弱，双休日金融城里冷清的时候还好，一到工作日就觉得比较吵了
非常好的位置和环境，就在圣保罗大教堂附近，还可以自己做一点吃的。沙发可以打开，我们房间最多住三个人没有问题。
交通方便，周边配套齐全，房间内的配套实施齐全，唯一遗憾是设了一个吧台桌，也就放置了两个吧台高餐椅，对家庭入住有点不方便，其他都好
忘记拍照片了，出行非常方便，走路可以到泰晤士河和伦敦桥，以及伦敦桥火车站，碎片大厦，圣保罗大教堂。房间偏小，但有小客厅和烹饪灶台以及洗衣机，对这次待了一个星期的我们来说太方便了！前台服务超好！