酒店回复: Thank you for your feedback! We're glad you enjoyed our facility and appreciate you choosing to stay with us. We hope to welcome you back in the future!
2.0分
情侣出游
原文
翻译提供方：Google
他们展示的照片与我们的住宿体验不符。看不到河景，房间也充其量只是一般水平。不值我付的价格。
5.0分
其他
原文
翻译提供方：Google
太棒了！
这里环境优美，超级舒适，设施齐全，住宿和出行交通都非常便捷。500% 推荐
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酒店回复: Thank you for your feedback! We're glad you enjoyed our facility and appreciate you choosing to stay with us. We hope to welcome you back in the future!
5.0分
家庭亲子
原文
翻译提供方：Google
我们在这个地方度过了愉快的时光，总体来说服务很好。
5.0分
家庭亲子
原文
翻译提供方：Google
非常棒的住宿，我们度过了愉快的时光！
5.0分
家庭亲子
原文
翻译提供方：Google
伟大的
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酒店回复: Thank you for your feedback! We're glad you enjoyed our facility and appreciate you choosing to stay with us. We hope to welcome you back in the future!
4.0分
其他
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Brilliant reception staff but housekeeping poor!
We had two nights here, big comfortable room, hotel is easy to find and good car parking.
Reception staff, I cannot speak too highly about them, they were brilliant when I needed them.
However, as it was a two night day on the second day we got back to our room to find that towels have been changed but the beds were left unmade and coffee, cups etc were not replenished, they were only paper cups as well!
When I complained to reception the first thing they said to me was are you a HollandAmerica cruise customer? Should that make any difference? of course I was not Holland America but I was a paying customer. Sloppy housekeeping meant 4 star review and not 5.
5.0分
其他
Exceptional accommodations in serene lovely forest
Loved our stay at Windsong. Gorgeous Mountain View’s. Brand new accomodation with lovely furnishings.
5.0分
情侣出游
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We had a very enjoyable stay at this lovely lodge which was built in such a beautiful setting a couple of miles out of town. Our spacious room was very quiet and was a quick walk to the restaurant/bar and lobby. We found all the staff to be friendly and helpful and the shuttle bus to and from downtown, the station and the harbour was very reliable.
3.0分
情侣出游
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We had high expectations for the property based on past reviews. The rooms are spread out across the area of the property but we didn’t mind that. The room felt dirty and there was a dead fly with dried blood on the windowsill that looked to have been there for a while. We mentioned this to the front desk and the person didn’t seem concerned, but asked if we wanted house keeping and we said yes, but upon returning to our room we only found the bath towels had been changed, so we mentioned this issue and requested cleaning for the next day. The room wasn’t cleaned properly, only the towels were changed and I mentioned the dead fly still remained plus the beds untouched. Apparently the person at front desk explained that if there was any single item of clothing on the beds, staff wouldn’t touch the bed (we should’ve been told before, not after, the fact). The flu remained there at check out. The area around is beautiful so that’s the only reason to recommend. The restaurant next door was expectedly busy for breakfast, long wait time for pancakes and french toast (which was cold, even a table next to us had cold French toast). We couldn’t wait another 30 minutes for a fresh dish after having waited a while already, as we had a tour to get to, so we mentioned this to the staff who deducted 30% off the item from the bill. I would eat elsewhere as the value for money and quality of food isn’t great.
餐厅很棒！很nice
他们展示的照片与我们的住宿体验不符。看不到河景，房间也充其量只是一般水平。不值我付的价格。
太棒了！
这里环境优美，超级舒适，设施齐全，住宿和出行交通都非常便捷。500% 推荐
我们在这个地方度过了愉快的时光，总体来说服务很好。
非常棒的住宿，我们度过了愉快的时光！
伟大的
Brilliant reception staff but housekeeping poor!
We had two nights here, big comfortable room, hotel is easy to find and good car parking.
Reception staff, I cannot speak too highly about them, they were brilliant when I needed them.
However, as it was a two night day on the second day we got back to our room to find that towels have been changed but the beds were left unmade and coffee, cups etc were not replenished, they were only paper cups as well!
When I complained to reception the first thing they said to me was are you a HollandAmerica cruise customer? Should that make any difference? of course I was not Holland America but I was a paying customer. Sloppy housekeeping meant 4 star review and not 5.
Exceptional accommodations in serene lovely forest
Loved our stay at Windsong. Gorgeous Mountain View’s. Brand new accomodation with lovely furnishings.
We had a very enjoyable stay at this lovely lodge which was built in such a beautiful setting a couple of miles out of town. Our spacious room was very quiet and was a quick walk to the restaurant/bar and lobby. We found all the staff to be friendly and helpful and the shuttle bus to and from downtown, the station and the harbour was very reliable.
We had high expectations for the property based on past reviews. The rooms are spread out across the area of the property but we didn’t mind that. The room felt dirty and there was a dead fly with dried blood on the windowsill that looked to have been there for a while. We mentioned this to the front desk and the person didn’t seem concerned, but asked if we wanted house keeping and we said yes, but upon returning to our room we only found the bath towels had been changed, so we mentioned this issue and requested cleaning for the next day. The room wasn’t cleaned properly, only the towels were changed and I mentioned the dead fly still remained plus the beds untouched. Apparently the person at front desk explained that if there was any single item of clothing on the beds, staff wouldn’t touch the bed (we should’ve been told before, not after, the fact). The flu remained there at check out. The area around is beautiful so that’s the only reason to recommend. The restaurant next door was expectedly busy for breakfast, long wait time for pancakes and french toast (which was cold, even a table next to us had cold French toast). We couldn’t wait another 30 minutes for a fresh dish after having waited a while already, as we had a tour to get to, so we mentioned this to the staff who deducted 30% off the item from the bill. I would eat elsewhere as the value for money and quality of food isn’t great.