酒店回复: Hi Spring Resort L, I appreciate you being one of our valued guests. Thank you for choosing our Holiday Inn Mutare for your travel needs and for sharing your feedback. I trust that all is well. We always want to offer top-notch service and accommodations. I am glad you had a great overall experience. I have informed our hotel team regarding your post. I am sure they'll use this as a reference to continue to provide exceptional service. I hope to welcome you again should your travels bring you back to the city. Safe travels, Glaiza G. Case Manager IHG Hotels & Resorts Service
4.0分
家庭亲子
原文
翻译提供方:Google
地理位置优越、工作人员非常出色,态度很好,及时轻松地解决了我们遇到的小问题。
5.0分
其他
原文
翻译提供方:Google
干净;工作人员非常有礼貌且乐于助人。
3.0分
家庭亲子
展开
Functioning the aircon took some time, the extortionate fees for the food service was a put off. Breakfast in the morning was stipulated at $30\person and was quite a shock. Non of their menus have prices, and forces customers to pay that fee. Eating there for a day could result in more than $90/person per day, at the end of your stay, the amount you would pay for food would outweigh the price for the accommodation. There is mention of a swimming pool, adding value to their ranked system as an intercontinental hotel, however this was far from true, with many staff not being transparent about the fact that there is no swimming pool at this hotel, the area used to extend the rearaurant. We were informed that, the pool was out of service for winter, just to be made aware that there was no pool on our last day. The wifi was a problem as it was an unsecured network, and created issues with payment, where we had to get cash externally to pay for meals.
The hotel was clean, though noise levels were quite high, with late night revellers akin to bar level as wel as the early mroning kitchen staff, with the banging and clattering waking one up quite early. The smell of the cooking food permeating into the room. Staff were pleasant and friendly, however they equally did not have the knowledge to forward valuable information about food pricing and were participants in accepting that $30\person was a reasonable price to be slapped with, without prior impression of pricing.
5.0分
其他
Spot on on everything. This is the only Holiday Inn where a manager called to ask if we checked in smoothly and if we need anything etc
5.0分
其他
Very comfortable and exceptionally clean rooms, food was excellent
非常棒的酒店,员工友善,住着也很舒适。酒店位于市中心,干净整洁,看起来也很高档,离所有便利设施都很近。
员工非常友好
比较优秀的酒店,算是津巴较新的酒店了
不足就是携程定酒店时,他们不能确认是否付款,让我在前台发邮件给他们,然后等了很久,差评
非常棒
穆塔雷假日酒店位于穆塔雷东部山区高地,是津巴布韦继哈拉雷和布拉瓦约之后的第三大城市,是寻求舒适和冒险的游客的理想去处。酒店设施一流,环境完美,是远离城市喧嚣的理想去处。
地理位置优越、工作人员非常出色,态度很好,及时轻松地解决了我们遇到的小问题。
干净;工作人员非常有礼貌且乐于助人。
Functioning the aircon took some time, the extortionate fees for the food service was a put off. Breakfast in the morning was stipulated at $30\person and was quite a shock. Non of their menus have prices, and forces customers to pay that fee. Eating there for a day could result in more than $90/person per day, at the end of your stay, the amount you would pay for food would outweigh the price for the accommodation. There is mention of a swimming pool, adding value to their ranked system as an intercontinental hotel, however this was far from true, with many staff not being transparent about the fact that there is no swimming pool at this hotel, the area used to extend the rearaurant. We were informed that, the pool was out of service for winter, just to be made aware that there was no pool on our last day. The wifi was a problem as it was an unsecured network, and created issues with payment, where we had to get cash externally to pay for meals.
The hotel was clean, though noise levels were quite high, with late night revellers akin to bar level as wel as the early mroning kitchen staff, with the banging and clattering waking one up quite early. The smell of the cooking food permeating into the room. Staff were pleasant and friendly, however they equally did not have the knowledge to forward valuable information about food pricing and were participants in accepting that $30\person was a reasonable price to be slapped with, without prior impression of pricing.
Spot on on everything. This is the only Holiday Inn where a manager called to ask if we checked in smoothly and if we need anything etc
Very comfortable and exceptionally clean rooms, food was excellent