酒店回复: Thank you for your feedback. We’re glad you enjoyed our friendly staff, clean grounds, and convenient location. We’re very sorry to hear about the issues with cleanliness and the TV, and we’ll be addressing these concerns with our team. We appreciate your comments and hope to welcome you back for a better experience.
酒店回复: I'm truly sorry to hear about the unacceptable experience you had during your recent stay. This is certainly not the standard we aim for, and I understand your disappointment and concern.The issues you described with the cleanliness, odor, the need for painting, and especially the presence of a bedbug are incredibly serious and disturbing. Please be assured that we are taking your feedback very seriously. We are immediately investigating your claims to address these critical issues and prevent them from happening again.I apologize that the front desk agent did not seem concerned. That is not the level of service we expect our guests to receive, and we will be addressing this internally as well.Thank you for bringing this to our attention. We appreciate you taking the time to share your experience, as it helps us identify areas where we need to improve immediately.
酒店回复: We sincerely apologize for the issues you experienced during your recent stay. We're glad your rooms were clean, and you appreciated our breakfast attendant and the extra towels.We're very concerned about the smoke and "skunk-like" smell in the hallways and are addressing it immediately. The broken toilet and the inadequate solution from maintenance are unacceptable, and we're reviewing our procedures to ensure better handling of such situations, including offering room changes or timely repairs.We value your business and hope to provide you with a much-improved experience on your next visit.
酒店回复: Thank you for your review! We're so glad to hear that you found your room clean and that both your check-in and check-out processes were quick and easy. It's also wonderful to know that you experienced friendly service from our team at check-out.We've taken note of your comments regarding the road noise and the sighting of an insect. Please know we've already notified our pest control team to address this immediately, and we'll be reviewing room assignments to minimize disruption from road noise whenever possible. We appreciate your feedback as it helps us improve, and we hope to welcome you back for an even better stay!
3.0分
家庭亲子
原文
翻译提供方：Google
非常简陋。
我们不得不向酒店要毛巾，但房间里没有。
这是一家只住一晚的酒店。
2.0分
家庭亲子
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Overall wasn’t bad for the price. Room was very humid and they were short on towels. You get fresh towels when you check in but they come get them to give to the next set checking in. They can give you clean towels but they just have small stains on them. Room seemed clean enough but there was a small roach on our ceiling we killed but had me stressed out.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found value in your stay, and we truly appreciate you bringing these concerns to our attention.We’re also very sorry about the insect issue you encountered. While we have regular pest control services in place, we will have our maintenance team inspect the room immediately to prevent any recurrence.Your comfort is important to us, and we value your comments as they help us improve. We hope you’ll consider staying with us again so we can provide you with a better experience.
1.0分
家庭亲子
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I paid for a room for comfort and didn't receive that. The air wasn't working and once I reported the issue it was never addressed nor fixed. And the Continental Breakfast was non-existent.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced during your stay. This is not the level of comfort or service we strive to provide. We will be addressing the air conditioning concern with our maintenance team immediately. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a much better experience.
5.0分
其他
Staff was great, room was clean, breakfast was horrible but everything else was 10/10. Will definitely be back
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酒店回复: Thank you for sharing your experience with us. We’re so glad to hear that you found our staff welcoming and your room clean and comfortable. It’s wonderful to know that overall you had a 10/10 stay and plan to visit us again.We look forward to welcoming you back on your next visit!
3.0分
家庭亲子
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The price was good for the one night stay. The staff were friendly and everything was clean. But I booked the suite that sleeps (6). If it was expected to sleep six then I think atleast six pillows should have been available. We had 3 pillows, and was told there were no spares . Had to request more sheets for the sofa bed , and the mattress was very thin. Other than that , our stay was good.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the cleanliness, friendly service, and value of your stay. We apologize for the inconvenience regarding the pillows. Your comments are helpful and will be shared with our team to improve guest comfort. We appreciate your understanding and hope to welcome you back for an even better experience.
我住得很愉快，强烈推荐这家酒店。
需要改进的地方
工作人员非常友好。我觉得房间的位置不太合适。电视的HDMI接口对我来说很重要，它可以从我的电脑和Fire Stick传输信息，但一个都用不了。床上有三个枕头，其中一个上面溅了一些红色的东西，像是血。位置不错，地板也很干净。床和电视可以清洁得更好，因为前台告诉我每个房间的电视都是一样的。
这不是我住过的最干净的地方。房间里弥漫着一股陈年尿骚味，至少可以说整个酒店都需要重新粉刷一下。我们检查了房间和床，以为一切都很好，直到床单上爬出个东西……一只臭虫。我们收拾行李的速度真快！！前台的那个人似乎一点也不担心。他看了照片，毫无问题地退了我们的钱，所以他要么知道有臭虫，要么就是不想让我们惹麻烦。
2025年暑假
房间总体来说很干净，但走廊里弥漫着烟味和“臭鼬味”。我们住的其中一个房间的马桶坏了。维修人员来检查，但被告知无法修复，我们只能使用大堂的卫生间。早餐选择非常有限，但我们很感谢送餐的女士。我们需要额外的毛巾，他们没有询问就提供了。
酒店非常繁忙。我们的房间位于一条非常喧闹繁忙的马路边。房间很干净，但是我们在微波炉旁边看到了一只蟑螂。入住手续快捷方便，服务员态度不太好。退房手续也快捷方便，服务员态度好得多。
非常简陋。
我们不得不向酒店要毛巾，但房间里没有。
这是一家只住一晚的酒店。
Overall wasn’t bad for the price. Room was very humid and they were short on towels. You get fresh towels when you check in but they come get them to give to the next set checking in. They can give you clean towels but they just have small stains on them. Room seemed clean enough but there was a small roach on our ceiling we killed but had me stressed out.
I paid for a room for comfort and didn't receive that. The air wasn't working and once I reported the issue it was never addressed nor fixed. And the Continental Breakfast was non-existent.
Staff was great, room was clean, breakfast was horrible but everything else was 10/10. Will definitely be back
The price was good for the one night stay. The staff were friendly and everything was clean. But I booked the suite that sleeps (6). If it was expected to sleep six then I think atleast six pillows should have been available. We had 3 pillows, and was told there were no spares . Had to request more sheets for the sofa bed , and the mattress was very thin. Other than that , our stay was good.