酒店回复: 您好，Edel，感谢您在印第安纳州乔治敦 - 路易斯维尔西红屋顶酒店 (Red Roof Inn Georgetown, IN - Louisville West) 入住后分享您的反馈。我很高兴您对酒店的位置和清洁度感到满意。然而，我很遗憾您的入住体验未能达到您的预期。在红屋顶酒店，我们希望您能对我们防止类似问题再次发生的信心。请相信，我们珍视您作为我们的客人，并感谢您的惠顾。感谢您分享您的担忧，希望您下次再来红屋顶酒店，我们能为您提供更好的服务。
5.0分
其他
原文
翻译提供方：Google
一切都很棒
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酒店回复: Dear Kerstin, Thank you for taking the time to tell us about your experience at the Red Roof Inn Georgetown, IN – Louisville West. At Red Roof, we strive to provide guests with all the comforts of home, so we are happy to see that you are satisfied with your stay, resulting in a perfect score. Your kind words are truly appreciated and serve as a great source of motivation for us to continue delivering top-notch hospitality.At Red Roof, we value your loyalty and look forward to welcoming you back for another memorable stay in the future.Sincerely,MarieoRed Roof Management RediResponse Specialist
5.0分
商务出差
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It was fine, just there for 1 night and didn't spend much time there, only bad thing was light from the parking lot getting into the window even with the curtain closed, everything else was good
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Georgetown, IN – Louisville West. I am glad to hear that your stay was generally fine, especially considering it was just for one night. We appreciate you letting us know about the parking lot light issue. Sleep quality is important, and we’re sorry this impacted your stay.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
5.0分
情侣出游
The room was clean the staff was very nice. They welcome pets but you can't tell because they keep things very nice.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Georgetown, IN – Louisville West. We're delighted to hear that you found the room clean and the staff very nice. It's wonderful to know that our pet-friendly environment met your expectations and maintained a high standard of cleanliness.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
5.0分
其他
Excellent stay, was responsive to all requests. Stay here once a year for Louder than Life and it is always excellent.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Georgetown, IN - Louisville West. It's wonderful to hear that you consistently enjoy your stays with us. We truly appreciate your loyalty and are delighted that our team has been responsive to your requests. Knowing we have contributed positively to your annual trip is very rewarding.Thank you so much for posting a review of our property. We look forward to having you stay with us again at Red Roof.Sincerely,ErikaRed Roof Management RediResponse Specialist
3.0分
其他
Pretty ok.
There was a security issue with the front desk. Apparently access to my room was given without ID or any evidence of authorization.
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酒店回复: Dear Value Guest,I appreciate you taking the time to share your experience at the Red Roof Inn Georgetown, IN – Louisville West. I am very sorry to hear about the security issue you experienced at our front desk. We take matters of guest safety and room access seriously. Please accept our sincerest apologies for the oversight and any distress it caused.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
5.0分
其他
Was a great spot for us to stay 2 nights. Had all the amenities we needed and allowed pets also. would stay again
床很硬，枕头很小。我的房间里有蚂蚁（我没有抱怨，只是处理了一下）。我预订了4晚，但前台小姐要求他们在我住了3晚后进入我的房间进行清洁，理由是“保护他们的财产状况”，并为此与我争论。空调很冷，淋浴水压很大。感觉很安全，达到了预期目的，但我很可能不会再住这里了。
糟糕的住宿体验
房间内气味难闻，空调里还有一股浓重的尿骚味，我们不得不把脏毛巾等拿到前台去换新的，我这辈子再也不会住红屋顶旅馆了。
又脏又霉
又脏又霉。
我妻子的脚被房间地板上的玻璃渣弄伤了。
再开几分钟车到新奥尔巴尼，但这里是给狗狗们准备的（允许带狗狗）。
房子很棒。舒适、干净，我唯一不满的是前台服务员。据说午夜过后不久，有一家人来到我们楼上的房间，他们不停地踩地板。我家有一只两岁的小狗，我也需要睡觉，因为我需要睡觉。当我告诉前台服务员，请他们小声点，他要求给他们几分钟时间安顿下来。好吧，公平地说，这几分钟变成了两个小时，而且没有采取任何措施来解决这个问题。快到凌晨 2 点时，在多次要求换房间或退款后，噪音终于停止了。他们的建议是报警？不，我在给你打电话，你是看管房子的人。讽刺的是，在一个不眠之夜之后，早上 10:49（退房时间是上午 11 点），清洁人员催我离开。可笑的是，他们不仅没有解决任何问题，还厚颜**地把我一家赶了出去，好像我们是靠救济金来的。我希望我的家人和评论都能有更好的体验。
一切都很棒
It was fine, just there for 1 night and didn't spend much time there, only bad thing was light from the parking lot getting into the window even with the curtain closed, everything else was good
The room was clean the staff was very nice. They welcome pets but you can't tell because they keep things very nice.
Excellent stay, was responsive to all requests. Stay here once a year for Louder than Life and it is always excellent.
Pretty ok.
There was a security issue with the front desk. Apparently access to my room was given without ID or any evidence of authorization.
Was a great spot for us to stay 2 nights. Had all the amenities we needed and allowed pets also. would stay again