I never was available to check in lobby door lock and mobile open the door I was ringing for over 45 minutes
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酒店回复: Dear Valued Guest,Thank you for sharing your experience, and I sincerely apologize for the inconvenience you faced during check-in. I understand how frustrating it must have been to wait at the door, and I am truly sorry that no staff member was available to assist you at that time.After reviewing our camera footage, we confirmed that no one was present at the entrance during the period you were ringing the bell. This should never have happened. Our lobby doors remain open until 1:00 a.m., and our team is required to monitor both the lobby and calls throughout that time. We are currently reviewing our procedures and retraining our staff to ensure that guests are never left unattended again.Your feedback is extremely valuable, and we appreciate you bringing this to our attention. If you are willing to give us another opportunity, we would be happy to provide you with the smooth, welcoming check-in experience you deserved.Thank you once again for helping us improve.— Management
2.0分
其他
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The room was cold. You could see a space around the air conditioner, where you could see outside with cold air blowing in. Also wasn’t very clean. Nobody cleaned the bathroom that’s for sure.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. I sincerely apologize for the discomfort you experienced during your stay. The issues you mentioned—cold air entering through the A/C area and the lack of thorough cleanliness in the room and bathroom—are unacceptable and far below our standards.Please know that I have already addressed this with our maintenance and housekeeping teams to ensure the A/C seal is fixed immediately and that proper cleaning procedures are strictly followed. Your comments help us improve, and we truly appreciate you bringing this to our attention.If you are willing to give us another opportunity, we would be grateful for the chance to provide you with a much better experience. Feel free to contact us directly so we can personally ensure a comfortable stay for you.Thank you again for your feedback.— Management
3.0分
商务出差
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Beds were old. Could feel the springs. Floor turned my socks black just walking across the room. Carpet hasn’t been cleaned in years probably. The owners are rude and it wasn’t just a communication issue. Parking was good.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. I am genuinely sorry to hear about the discomfort and inconvenience you experienced during your stay. The concerns you mentioned regarding the bed condition, carpet cleanliness, and overall room quality are not reflective of the standards we aim to provide, and I sincerely apologize.We take your comments very seriously. Our housekeeping and maintenance teams have been notified to address the carpet cleaning and inspect the bedding immediately. Guest comfort is our top priority, and we appreciate you bringing these issues to our attention.Regarding your experience with our staff, I am extremely sorry if you felt that any interaction came across as rude. This is not the level of hospitality we strive for. We will be reviewing this internally to ensure better communication and service for all our guests.I’m glad to hear that you found the parking convenient, and I truly appreciate you mentioning it. If you choose to stay with us again, we would welcome the opportunity to provide you with a much improved and comfortable experience.— Management
1.0分
商务出差
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The rooms are adequate but not a nice as the pictures. The owners have a language barrier, but they are rude. There hot water is out and they just say sorry no parts available in town. This is something that should be addressed up front before letting people stay here. No one wants a cold shower. Even when you book your rooms they continue to knock and wake you to see if you are staying. I know I should go somewhere else but I’m working at night and it’s hard to just up and move during my sleep time.
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酒店回复: Dear Valued Guest,Thank you for your feedback. I sincerely apologize for the issues you experienced, including the room condition, lack of hot water, and interruptions during your rest. These concerns are unacceptable and do not reflect the standards we aim to uphold. We are addressing the maintenance and communication problems immediately to prevent this from happening again. Your comments are truly appreciated, and we hope to provide you with a much better stay in the future.— Management
1.0分
其他
Washer and dryer do not work. They will do your laundry for $20 with the rest of the hotels.
2.0分
家庭亲子
Not a place for a family. The room smelled really bad. It was cheap but for a reason. A lot of people drinking outside.
1.0分
其他
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Everything was awful service, room door security, light fixtures, knobs no working remote, couldn't take a bath, no batteries in smoke detector, no covers on ironing board, was refused clean bathing linen. , barely working air conditioner, old beds n lumber out doors in parking lot. Rude staff, would like to request a refund
1.0分
其他
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Dont stay here!
Could not stay. Room not cleaned. Cat food on the floor. Used soap on floor inthe bathroom. Mattress did notco er bed frame, and itcut my shin. Desk clerk was rude, and said all rooms the same. Very very bad experience.
2.0分
情侣出游
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Be aware! Our room was filthy. It was clear the bathroom hadn't been cleaned from the previous guest. Long black hairs on the shower walls. A dirty washcloth hanging from the shower head. The shower curtain had mold and mildew on it. There were holes in the walls. And there were obviously people living in the hotel who were arguing and sleeping out on the balcony. The gal at the front desk was barely competent. She couldn't run our credit card so we had to pay cash for a pet deposit that we weren't made aware of. We chose this place for the price, but you definitely get what you pay for!
一切安静
I never was available to check in lobby door lock and mobile open the door I was ringing for over 45 minutes
The room was cold. You could see a space around the air conditioner, where you could see outside with cold air blowing in. Also wasn’t very clean. Nobody cleaned the bathroom that’s for sure.
Beds were old. Could feel the springs. Floor turned my socks black just walking across the room. Carpet hasn’t been cleaned in years probably. The owners are rude and it wasn’t just a communication issue. Parking was good.
The rooms are adequate but not a nice as the pictures. The owners have a language barrier, but they are rude. There hot water is out and they just say sorry no parts available in town. This is something that should be addressed up front before letting people stay here. No one wants a cold shower. Even when you book your rooms they continue to knock and wake you to see if you are staying. I know I should go somewhere else but I’m working at night and it’s hard to just up and move during my sleep time.
Washer and dryer do not work. They will do your laundry for $20 with the rest of the hotels.
Not a place for a family. The room smelled really bad. It was cheap but for a reason. A lot of people drinking outside.
Everything was awful service, room door security, light fixtures, knobs no working remote, couldn't take a bath, no batteries in smoke detector, no covers on ironing board, was refused clean bathing linen. , barely working air conditioner, old beds n lumber out doors in parking lot. Rude staff, would like to request a refund
Dont stay here!
Could not stay. Room not cleaned. Cat food on the floor. Used soap on floor inthe bathroom. Mattress did notco er bed frame, and itcut my shin. Desk clerk was rude, and said all rooms the same. Very very bad experience.
Be aware! Our room was filthy. It was clear the bathroom hadn't been cleaned from the previous guest. Long black hairs on the shower walls. A dirty washcloth hanging from the shower head. The shower curtain had mold and mildew on it. There were holes in the walls. And there were obviously people living in the hotel who were arguing and sleeping out on the balcony. The gal at the front desk was barely competent. She couldn't run our credit card so we had to pay cash for a pet deposit that we weren't made aware of. We chose this place for the price, but you definitely get what you pay for!