We loved the size of our room in the Wallhouse Hotel, and the fact that it was exceptionally clean.
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酒店回复: We’re so glad you loved the size of your room and found everything exceptionally clean! Thank you for sharing your kind feedback — we hope to welcome you back to The Wallhouse Hotel soon.
5.0分
家庭亲子
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The cleaning lady was friendlier than the service desk staff. Not sure if they were just having a bad day but check-in was not friendly. They were indifferent and never gave any information about the property, breakfast or things to see in the area. Although, most people do read this information online its usually verbalized by good customer service at the desk.
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酒店回复: Thank you for taking the time to share your experience. We’re sorry to hear that your check-in didn’t feel as welcoming as it should have been. Our goal is to provide warm and helpful service to every guest, and we appreciate your feedback as it helps us improve. We’re glad you found our housekeeping staff friendly and hope you’ll give us another opportunity to provide a better experience next time.
5.0分
情侣出游
Great room. Spacious and clean. Balcony is kinda of small. Staff were great. Breakfast was good.
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酒店回复: Thank you for your kind review! We’re glad you enjoyed your spacious, clean room and that our staff and breakfast made a great impression. We appreciate your feedback about the balcony and hope to welcome you back again soon!
5.0分
其他
Our stays are always excellent. We did not have breakfast this morning. The bed could be firmer.
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酒店回复: Thank you for being a loyal guest! We’re so glad to hear your stays are always excellent. We appreciate your feedback about the bed and breakfast, and we’ll be sure to share it with our team to help us continue improving.
5.0分
其他
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Best stay ever
Everything from walking in the door till check-out exceeded my expectations. Clean everything. Pool, hot tub, dining area, rooms, shower, exterior, it was all amazing. We found our new stay place when we go to Walnut Creek. 100/10. Very highly recommend.
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酒店回复: Wow—thank you so much for the amazing review! We’re thrilled to hear that every part of your stay exceeded expectations. It’s wonderful to know you’ve found your new go-to place in Walnut Creek, and we can’t wait to welcome you back!"
5.0分
其他
Room was larger than normal, balcony, fantastic bed and bedding, extremely quiet did not hear people above below or next to us. Great experience
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酒店回复: Thank you for your kind review! We’re thrilled you enjoyed the spacious room, balcony, comfortable bedding, and peaceful, quiet stay. We look forward to welcoming you back soon!”
5.0分
家庭亲子
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We love the Wallhouse! Every detail seems to be carefully executed - it is clean, the staff is wonderful and the meals are always top tier. And the pool, hot tub, patio and firepits do not disappoint We love to stay here every opportunity we have.
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酒店回复: Thank you for taking the time to share such thoughtful feedback! We’re delighted that you notice the details and enjoy our staff, meals, and amenities like the pool, hot tub, patio, and firepits. Knowing you choose to stay with us every opportunity truly means so much. We can’t wait to host you again at The Wallhouse!"
5.0分
其他
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Girls trip
The Wallhouse is a excellent hotel. I have stayed here before many times. The hotel is always clean and staff is friendly. The beds are very comfy and the pillows are nice and fluffy. I have always stayed in a suite. So nice and very roomy. The bathroom is roomy with a walk in shower.i love view from the balcony
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酒店回复: Thank you for your wonderful review and for being such a loyal guest! We’re thrilled to know you always find our hotel clean, our team friendly, and our suites comfortable and spacious. It’s also great to hear you enjoy the walk-in shower and balcony views. We truly appreciate your continued support and look forward to welcoming you back again soon!”
5.0分
商务出差
Incredible Staff
The Wallhouse is a wonderful place to stay. It is always clean the staff is incredibly nice.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, an Ascend Collection Hotel.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, an Ascend Collection Hotel
这真是一个很棒的住宿地点。我自从2020年以来就没来过了。他们周日晚上和周二晚上5点到7点有供餐。这真的很不错。设施很漂亮，非常干净，位置也很好，设施周围的景色很美。他们有一个非常漂亮的户外露台，还有火坑。游泳池和热水浴缸都非常干净。入住和退房都非常顺利，那位女士也非常友善。早餐种类也很丰富。非常非常棒的体验。我给它打10/10分。
We loved the size of our room in the Wallhouse Hotel, and the fact that it was exceptionally clean.
The cleaning lady was friendlier than the service desk staff. Not sure if they were just having a bad day but check-in was not friendly. They were indifferent and never gave any information about the property, breakfast or things to see in the area. Although, most people do read this information online its usually verbalized by good customer service at the desk.
Great room. Spacious and clean. Balcony is kinda of small. Staff were great. Breakfast was good.
Our stays are always excellent. We did not have breakfast this morning. The bed could be firmer.
Best stay ever
Everything from walking in the door till check-out exceeded my expectations. Clean everything. Pool, hot tub, dining area, rooms, shower, exterior, it was all amazing. We found our new stay place when we go to Walnut Creek. 100/10. Very highly recommend.
Room was larger than normal, balcony, fantastic bed and bedding, extremely quiet did not hear people above below or next to us. Great experience
We love the Wallhouse! Every detail seems to be carefully executed - it is clean, the staff is wonderful and the meals are always top tier. And the pool, hot tub, patio and firepits do not disappoint We love to stay here every opportunity we have.
Girls trip
The Wallhouse is a excellent hotel. I have stayed here before many times. The hotel is always clean and staff is friendly. The beds are very comfy and the pillows are nice and fluffy. I have always stayed in a suite. So nice and very roomy. The bathroom is roomy with a walk in shower.i love view from the balcony
Incredible Staff
The Wallhouse is a wonderful place to stay. It is always clean the staff is incredibly nice.